What users are saying about
393 Ratings
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Score 8.2 out of 100
26 Ratings
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Score 8 out of 100

Likelihood to Recommend

Act-On

Act-On [Software] has a good online reputation and its one of the few companies with transparent pricing. It is a strong choice for businesses that value marketing insights to drive social media and CRM. I consider this software a versatile digital marketing partner because of its scalability to meet every need of the business.
Toby Bottin | TrustRadius Reviewer

Jahia Digital Experience Platform

[Jahia Digital Experience Platform] is easy to manage and correct some mistakes by the final user to help them go through it. Jahia Digital Experience Platform is pretty easy to use with time, and they are taking our review into consideration.
The only scenario where it is less suited is when a user does something wrong. It is impossible for him to go back and undo what he did.
Lionel Frydman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
9.2
Jahia Digital Experience Platform
WYSIWYG email editor
Act-On
9.4
Jahia Digital Experience Platform
Dynamic content
Act-On
9.2
Jahia Digital Experience Platform
Ability to test dynamic content
Act-On
9.0
Jahia Digital Experience Platform
Landing pages
Act-On
9.0
Jahia Digital Experience Platform
A/B testing
Act-On
9.4
Jahia Digital Experience Platform
Mobile optimization
Act-On
9.6
Jahia Digital Experience Platform
Email deliverability reporting
Act-On
8.9
Jahia Digital Experience Platform
List management
Act-On
9.4
Jahia Digital Experience Platform
Triggered drip sequences
Act-On
9.2
Jahia Digital Experience Platform

Lead Management

Act-On
9.4
Jahia Digital Experience Platform
Lead nurturing
Act-On
9.6
Jahia Digital Experience Platform
Lead scoring and grading
Act-On
9.8
Jahia Digital Experience Platform
Data quality management
Act-On
9.2
Jahia Digital Experience Platform
Automated sales alerts and tasks
Act-On
9.1
Jahia Digital Experience Platform

Campaign Management

Act-On
8.1
Jahia Digital Experience Platform
Calendaring
Act-On
6.8
Jahia Digital Experience Platform
Event/webinar marketing
Act-On
9.4
Jahia Digital Experience Platform

Social Media Marketing

Act-On
9.3
Jahia Digital Experience Platform
Social sharing and campaigns
Act-On
9.3
Jahia Digital Experience Platform
Social profile integration
Act-On
9.3
Jahia Digital Experience Platform

Reporting & Analytics

Act-On
9.1
Jahia Digital Experience Platform
Dashboards
Act-On
9.0
Jahia Digital Experience Platform
Standard reports
Act-On
8.8
Jahia Digital Experience Platform
Custom reports
Act-On
9.4
Jahia Digital Experience Platform

Platform & Infrastructure

Act-On
9.3
Jahia Digital Experience Platform
API
Act-On
9.0
Jahia Digital Experience Platform
Role-based workflow & approvals
Act-On
9.1
Jahia Digital Experience Platform
Customizability
Act-On
9.5
Jahia Digital Experience Platform
Integration with Salesforce.com
Act-On
9.5
Jahia Digital Experience Platform
Integration with Microsoft Dynamics CRM
Act-On
9.4
Jahia Digital Experience Platform
Integration with SugarCRM
Act-On
9.0
Jahia Digital Experience Platform

Pros

Act-On

  • Establishes a simple but very decisive way of how to perform specialized marketing work.
  • It includes the monitoring of advertising networks or account management on digital platforms and social networks.
  • The support is solid; it takes all the suggestions and doubts I have regarding the software.
Korey Migdal | TrustRadius Reviewer

Jahia Digital Experience Platform

  • Its customization capabilities, Jahia does not disrupt creative autonomy as some of its competitors do. On the contrary, its modules and components are totally customizable, ensuring that you have your unique identity on the web without seeming similar or a "copy" of something already online.
  • The ease of use, Jahia is extremely simple and easy to use, even users without great experience will have no problem dealing with it thanks to its intuitive interface.
  • The technical support of Jahia is another strong point, service is always fast and enlightening, they really do their best to help in every way possible.
Marcio Vizoli | TrustRadius Reviewer

Cons

Act-On

  • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
  • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
  • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
Anonymous | TrustRadius Reviewer

Jahia Digital Experience Platform

  • Jahia would benefit from broader marketing and user-base. Great software, hidden gem still.
  • Functionality-wise, adding an email campaign capability would really round out a full end-to-end stack.
  • In context help, as we cycle through authors, retraining would be easier if admin screens had help in line.
Piyush Patel | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

Jahia Digital Experience Platform

Jahia Digital Experience Platform 9.1
Based on 2 answers
I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
Robert Evans | TrustRadius Reviewer

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

Jahia Digital Experience Platform

Jahia Digital Experience Platform 6.8
Based on 2 answers
The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.
Thomas Lamsoul | TrustRadius Reviewer

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Eric Kinaitis, MBA | TrustRadius Reviewer

Jahia Digital Experience Platform

Jahia Digital Experience Platform 8.2
Based on 5 answers
Yes, [Jahia Digital Experience Platform] has 24h availability thanks to the technical team and is easy to use remotely. Managing Jahia Digital Experience Platform from home is really convenient.
Lionel Frydman | TrustRadius Reviewer

Performance

Act-On

Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
Anonymous | TrustRadius Reviewer

Jahia Digital Experience Platform

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

Jahia Digital Experience Platform

Jahia Digital Experience Platform 8.0
Based on 7 answers
One time we needed support to build new environments for our testing team, and Jahia sent someone who was able to support our team and complete the request in a timely matter.
Anonymous | TrustRadius Reviewer

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
Anonymous | TrustRadius Reviewer

Jahia Digital Experience Platform

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

Jahia Digital Experience Platform

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

Jahia Digital Experience Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
Kyle Moloo | TrustRadius Reviewer

Jahia Digital Experience Platform

Jahia compares favorably against products like Acquia and Sitecore. Each has their pros and cons. Jahia tends to outperform the competitors in the areas such as ease of integration, contextual content edit experience, and price. Jahia is also very well suited for Java-centric organizations, though it can still be successful in non-Java or agnostic organizations.
Travis Warholic | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
Anonymous | TrustRadius Reviewer

Jahia Digital Experience Platform

No score
No answers yet
No answers on this topic

Return on Investment

Act-On

  • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
Danielle Armour | TrustRadius Reviewer

Jahia Digital Experience Platform

  • The full Enterprise package with Form Factory and Marketing Factory included provides the best user experience as the sites are more dynamic and adapt themselves to end users profiles. You are likely to get a much better targeting of the content this way, but of course it has a cost
  • Jahia is robust and reliable and is a good base to build up on digital transformation
Bernard de Terwangne | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Jahia Digital Experience Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Jahia Digital Experience Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
9.4
Jahia Digital Experience Platform
8.0

Likelihood to Renew

Act-On
8.9
Jahia Digital Experience Platform
9.1

Usability

Act-On
9.1
Jahia Digital Experience Platform
6.8

Reliability and Availability

Act-On
9.1
Jahia Digital Experience Platform
8.2

Performance

Act-On
8.2
Jahia Digital Experience Platform

Support Rating

Act-On
7.3
Jahia Digital Experience Platform
8.0

In-Person Training

Act-On
8.7
Jahia Digital Experience Platform

Online Training

Act-On
9.3
Jahia Digital Experience Platform

Implementation Rating

Act-On
8.6
Jahia Digital Experience Platform

Scalability

Act-On
9.1
Jahia Digital Experience Platform

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