What users are saying about

Adobe Analytics

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Top Rated
417 Ratings
10 Ratings

Adobe Analytics

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Top Rated
417 Ratings
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Score 7.6 out of 101
10 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Analytics

Overall it is a strong analytics tool and appears that it can do a good job for most scenarios. Cost is a factor, as it is a considerable investment.
Chris McCue profile photo

JW Player

JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
Jim Manney profile photo

Feature Rating Comparison

Video Marketing

Adobe Analytics
JW Player
8.8
Support for advertisements
Adobe Analytics
JW Player
9.2
Video SEO
Adobe Analytics
JW Player
8.4

Video Security

Adobe Analytics
JW Player
9.0
Video access controls
Adobe Analytics
JW Player
9.0
User management
Adobe Analytics
JW Player
9.0
Video link sharing
Adobe Analytics
JW Player
8.0
External video
Adobe Analytics
JW Player
10.0

Video Player

Adobe Analytics
JW Player
9.6
Player customization
Adobe Analytics
JW Player
8.4
Embedded videos
Adobe Analytics
JW Player
10.0
Video quality / Bandwidth controls
Adobe Analytics
JW Player
10.0
Mobile compatibility
Adobe Analytics
JW Player
10.0

Video Analytics

Adobe Analytics
JW Player
8.7
Per video tracking
Adobe Analytics
JW Player
9.0
Video analytics dashboard
Adobe Analytics
JW Player
8.4

Video Hosting, Management & Storage

Adobe Analytics
JW Player
9.4
On-Demand video
Adobe Analytics
JW Player
9.2
Live streaming
Adobe Analytics
JW Player
10.0
Video upload & format support
Adobe Analytics
JW Player
8.4
Video library / File management
Adobe Analytics
JW Player
9.2
Video portal
Adobe Analytics
JW Player
10.0

Pros

  • Reliable servers providing excellent uptime.
  • Extensive customization which includes a significant amount of custom variables, limited only by coding ability and imagination.
  • Continuous development with new features and enhancements released often.
Ahmad Rahman profile photo
  • Ease of use: We have several hundred people who use JW Player on a weekly basis and we needed to be able to train them quickly. JW Player is very intuitive and easy to understand.
  • Reliability: We rarely ever have any unscheduled downtime with JW Player.
  • Analytics: We wanted to be able to chart growth over a period of weeks and months and JW Analytivs give us a good view into how our video is being consumed. The realtime analytics are especially helpful.
Jim Manney profile photo

Cons

  • Implementation is difficult - Both initial implementation as well as adding additional features. Adobe jobs implementation out to 3rd parties and I'm sure that a large part of the experience has to do with how well that 3rd party is at their job. Maybe this could be better controlled and made easier for clients by taking implementation back under the Adobe umbrella
  • Support is overseas and sometimes slow to respond - I've had issues with support really understanding my questions, often issues have to be escalated. Oftentimes it takes the full 24 hours to respond, not sure if this is because of time differences or what, but most other companies using overseas support agents seem to respond in a more timely fashion. Also, it is rare to have an issue resolved on first contact.
  • Context for the reports/metrics - It is easy to look at data but interpret it wrong because you aren't really looking at the right metrics or the right data points.
Elizabeth Gross profile photo
  • Technical support is extremely slow to respond to inquiries and often does no more than point to existing documentation on its knowledgevbase, which is often inadequate, and slows down proper resolution to issues.
  • No access to cases established for customer record of all correspondence with support.
  • JW Platform Playlist RSS feed is not currently compatible with iTunes video podcast submission parameters which is a real disconnect.
Ross R. Mason profile photo

Likelihood to Renew

Adobe Analytics9.8
Based on 29 answers
The capabilities of the tool are vast and it can actually replace several other more basic tools and create a central reporting site for all marketing teams. The fact is, we can teach people across the company to engage with the tool very quickly and the value can be seen without a great deal of expertise.
Adam Waddington profile photo
JW Player10.0
Based on 1 answer
Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard
Ross R. Mason profile photo

Usability

Adobe Analytics6.8
Based on 9 answers
The tool can be costly and very difficult to implement with internal resources. A third party vendor is usually required to help with the implementation and integration to other tools. Collecting and passing data from a CMS to Adobe Analytics can be difficult. Without a strategy in place prior to tool implementation, costs could increase due to the need for re-implementation
No photo available
JW Player9.0
Based on 1 answer
Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...
Ross R. Mason profile photo

Reliability and Availability

Adobe Analytics9.0
Based on 5 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Analytics8.5
Based on 4 answers
For the most part, Adobe SiteCatalyst reports work ok, but there are cases in which reports take a long time to return. These cases are usually when too much data has been stored in Conversion Variables (eVars).
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Analytics5.7
Based on 9 answers
I have had many clients that are not thrilled with some aspects of the support. I think the actual day-to-day technical support (ClientCare) is great, but I have heard (and experienced) complaints about the the longer-term services (initial implementation, account management).
No photo available
JW Player1.0
Based on 1 answer
Slow responsiveness; staff seems overwhelmed OR does not seem to have SLAs established for performance and there is nothing online for customers to measure responsiveness to cases other than maintain their own tracking methods
Ross R. Mason profile photo

In-Person Training

Adobe Analytics3.6
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Analytics8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Analytics8.0
Based on 7 answers
The success of implementations depend primarily on the solution design, and also on the ability to work with developers to get the solution implemented correctly. This is not an aspect of the product per se.
No photo available
JW Player7.0
Based on 1 answer
One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution
Ross R. Mason profile photo

Alternatives Considered

Webtrends, Coremetrics, Google Analytics
No photo available
JW Player is competitive with VideoJS and MediaElements. Though we preferred VideoJS based on some features for its player attributes for years, we ultimately switched to JW Player due to its platform capabilities, functionality and recent investments the firm was making to significantly improve its overall offering
Ross R. Mason profile photo

Return on Investment

  • Adobe Analytics is a great tool to leverage as Agency or Consultant partners to glean valuable insights to be better business partners.
  • Performance reporting can help show positive ROI from work with clients.
Rigel Cable profile photo
  • Positive in the sense that we have been able to integrate its use and their platform for our VideoproFile.net client videos hosting and distribution, with far greater functionality and features than just using the stand-alone player as a plugin for the site.
  • There have been some negative impacts such as the playlist RSS feed iTunes incompatibility as already mentioned.
  • Another negative impact on some videos with the JW Platform is its encoding qualities seem to be lesser than popular video sharing sites such as Vimeo, YouTube and Dailymotion; this is only evident on certain videos, however serious enough that the only alternative is to encode our own, load to our own CDN, then load via URL to the JW Platform, then uploading a separate image for its thumbnail. This is a work-around, but seems completely unnecessary given that since most clients are inclined to just use the FREE video sharing sites anyway, we cannot afford to see some videos appear to display blurry images at places within the videos encoded and hosted on JW Platform. This also places a greater burden on us to review every video hosted with JW Platform as a measure of QA...steps we'd prefer NOT to take if we could rely on its quality of encoding matching that of the most popular video sharing sites.
Ross R. Mason profile photo

Pricing Details

Adobe Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

JW Player

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details