Adobe Sign vs DocuSign | TrustRadius

What users are saying about

Score 7.8 out of 10

Based on 102 reviews and ratings

Score 8.8 out of 10

Based on 276 reviews and ratings

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Pros

Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records.
Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer.
Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.

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Caitlyn Weathers

Photographer

Caitlyn Weathers PhotographyPhotography, 1-10 employees

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Efficiency.
User friendly.
Various functions.

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Corporate & Securities Attorney

Snell & WilmerLaw Practice, 501-1000 employees

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Cons

Sometimes I get mixed up between preparing a document in Acrobat and sending it off for signature in Adobe Sign. I'm not sure where the disconnect is, but I'll prepare the form in Acrobat and once I click to send it, either more spaces will populate where I've already created text boxes, etc., or I won't be able to edit the ones I had created. This could be user error, but I do have some frustration with how to keep from duplicating text boxes or a form not letting me complete it when I'm into Adobe Sign before I send.

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Caitlyn Weathers

Photographer

Caitlyn Weathers PhotographyPhotography, 1-10 employees

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I have zero complaints personally with DocuSign and have had zero issues with using the program as is.

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Senior Account Manager

Roof Rx®Construction, 51-200 employees

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Likelihood to Renew

Adobe Sign10.0

Based on 24 answers

It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.

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HR Project Analyst

AAA CarolinasLeisure, Travel & Tourism, 1001-5000 employees

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DocuSign8.6

Based on 9 answers

I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."

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Tony Woods, PHR, CIPD

Director of Human Resources

Sun World International, LLC.Food & Beverages, 10,001+ employees

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Usability

Adobe Sign9.2

Based on 8 answers

It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.

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HR Project Analyst

AAA CarolinasLeisure, Travel & Tourism, 1001-5000 employees

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DocuSign9.8

Based on 5 answers

The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.

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Verified User

Executive in Corporate

Internet Company, 11-50 employees

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Reliability and Availability

Adobe Sign8.4

Based on 3 answers

Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous

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Verified User

Director in Legal

Computer Software Company, 201-500 employees

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DocuSign10.0

Based on 2 answers

No answer on this topic is available.

Performance

Adobe Sign8.5

Based on 2 answers

For the most part, speed and throughput are excellent

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Verified User

Analyst in Information Technology

Computer Software Company, 201-500 employees

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DocuSign9.0

Based on 1 answer

No answer on this topic is available.

Support

Adobe Sign8.0

Based on 6 answers

Most of the time the support technicians are readily available and are very quick to respond. There have been some occasions however, when I send in a support request and it seems to get lost in the shuffle and I have to do a little digging to get a response.

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HR Project Analyst

AAA CarolinasLeisure, Travel & Tourism, 1001-5000 employees

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DocuSign9.9

Based on 6 answers

I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours

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Enterprise Development Manager

Guaranteed RateFinancial Services, 1001-5000 employees

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Online Training

Adobe Sign8.0

Based on 1 answer

The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.

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VP Technology

SpareFootInternet, 51-200 employees

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Implementation

Adobe Sign8.0

Based on 5 answers

Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.

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HR Project Analyst

AAA CarolinasLeisure, Travel & Tourism, 1001-5000 employees

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DocuSign10.0

Based on 3 answers

Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.

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Verified User

Executive in Corporate

Internet Company, 11-50 employees

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Alternatives Considered

None, actually. We didn't evaluate other options because we've been very happy with Adobe Sign and it was included in our Adobe package.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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As DocuSign is the industry leader and our IT, Legal and Finance teams had all leveraged it previously we did not evaluate other tools. I highly recommend DocSign

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Verified User

Executive in Finance and Accounting

Internet Company, 1001-5000 employees

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Return on Investment

Quicker lead conversion/sale close.
Great impact on customer service.
Cut on costs for printing hard copies of documents and sending them securely through a mail carrier.
Increased document return timelines.
Helps to meet program goals and regulations for signature requirements.
Reduces paper waste and need for offsite storage.

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AMG Program Coordinator

SolarCityRenewables & Environment, 1001-5000 employees

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Easy investment document execution.
Does not have an insubstantial subscription cost when compared to some other tools.
Works with many types of legal documents.
Allows for recipient driven document customization.

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Co Founder

Potential LabsConsumer Electronics, 1-10 employees

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Pricing Details

Adobe Sign

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Additional Pricing Details

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DocuSign

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

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Rating Summary