What users are saying about

Agile CRM

Top Rated
58 Ratings

HubSpot

Top Rated
1268 Ratings

Agile CRM

Top Rated
58 Ratings
Score 7.4 out of 101

HubSpot

Top Rated
1268 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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HubSpot

HubSpot is great for businesses seeking to accelerate growth and require an easy way to manage data, marketing and sales in one place.However, some versions of HubSpot may be too expensive for a start-up, so there are packages such as free and basic to support them. The key to getting value from HubSpot as the technology platform is understanding the value of an inbound marketing and sales approach. This may mean you need to pivot some of your processes to become more buyer-focused, which will deliver you a greater business benefit in any case!
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Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
HubSpot
Customer data management / contact management
Agile CRM
8.7
HubSpot
Workflow management
Agile CRM
7.4
HubSpot
Territory management
Agile CRM
6.6
HubSpot
Opportunity management
Agile CRM
8.0
HubSpot
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
HubSpot
Contract management
Agile CRM
7.5
HubSpot
Quote & order management
Agile CRM
6.5
HubSpot
Interaction tracking
Agile CRM
8.3
HubSpot
Channel / partner relationship management
Agile CRM
8.3
HubSpot

Customer Service & Support

Agile CRM
6.8
HubSpot
Case management
Agile CRM
7.0
HubSpot
Call center management
Agile CRM
6.4
HubSpot
Help desk management
Agile CRM
7.1
HubSpot

Marketing Automation

Agile CRM
8.5
HubSpot
Lead management
Agile CRM
8.6
HubSpot
Email marketing
Agile CRM
8.4
HubSpot

CRM Project Management

Agile CRM
6.6
HubSpot
Task management
Agile CRM
7.3
HubSpot
Billing and invoicing management
Agile CRM
5.6
HubSpot
Reporting
Agile CRM
7.0
HubSpot

CRM Reporting & Analytics

Agile CRM
6.8
HubSpot
Forecasting
Agile CRM
6.0
HubSpot
Pipeline visualization
Agile CRM
8.3
HubSpot
Customizable reports
Agile CRM
6.1
HubSpot

Customization

Agile CRM
7.8
HubSpot
Custom fields
Agile CRM
8.7
HubSpot
Custom objects
Agile CRM
7.7
HubSpot
Scripting environment
Agile CRM
6.4
HubSpot
API for custom integration
Agile CRM
8.5
HubSpot

Security

Agile CRM
7.9
HubSpot
Single sign-on capability
Agile CRM
8.3
HubSpot
Role-based user permissions
Agile CRM
7.5
HubSpot

Social CRM

Agile CRM
5.8
HubSpot
Social data
Agile CRM
5.8
HubSpot
Social engagement
Agile CRM
5.9
HubSpot

Integrations with 3rd-party Software

Agile CRM
7.7
HubSpot
Marketing automation
Agile CRM
7.7
HubSpot
Compensation management
Agile CRM
7.6
HubSpot

Platform

Agile CRM
8.0
HubSpot
Mobile access
Agile CRM
8.0
HubSpot

Email & Online Marketing

Agile CRM
HubSpot
8.6
WYSIWYG email editor
Agile CRM
HubSpot
8.1
Dynamic content
Agile CRM
HubSpot
8.6
Ability to test dynamic content
Agile CRM
HubSpot
8.5
Landing pages
Agile CRM
HubSpot
9.0
A/B testing
Agile CRM
HubSpot
8.5
Mobile optimization
Agile CRM
HubSpot
8.5
Email deliverability
Agile CRM
HubSpot
8.6
List management
Agile CRM
HubSpot
8.9
Triggered drip sequences
Agile CRM
HubSpot
9.0

Lead Management

Agile CRM
HubSpot
8.6
Lead nurturing
Agile CRM
HubSpot
8.9
Lead scoring and grading
Agile CRM
HubSpot
8.3
Data quality management
Agile CRM
HubSpot
8.3
Automated sales alerts and tasks
Agile CRM
HubSpot
8.9

Campaign Management

Agile CRM
HubSpot
8.0
Calendaring
Agile CRM
HubSpot
7.9
Event/webinar marketing
Agile CRM
HubSpot
8.1

Social Media Marketing

Agile CRM
HubSpot
8.5
Social sharing and campaigns
Agile CRM
HubSpot
8.6
Social profile integration
Agile CRM
HubSpot
8.4

Reporting & Analytics

Agile CRM
HubSpot
8.0
Dashboards
Agile CRM
HubSpot
8.2
Standard reports
Agile CRM
HubSpot
8.0
Custom reports
Agile CRM
HubSpot
7.7

Platform & Infrastructure

Agile CRM
HubSpot
8.3
API
Agile CRM
HubSpot
8.5
Role-based workflow & approvals
Agile CRM
HubSpot
8.5
Customizability
Agile CRM
HubSpot
7.7
Integration with Salesforce.com
Agile CRM
HubSpot
8.5
Integration with Microsoft Dynamics CRM
Agile CRM
HubSpot
8.6
Integration with SugarCRM
Agile CRM
HubSpot
8.2

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
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  • HubSpot is an excellent comprehensive marketing automation platform for a small to medium-sized company.
  • The email capabilities in HubSpot are simple to use and they offer good analytics and list capabilities.
  • The reporting capabilities for HubSpot are some of the easiest we have. We use Google Analytics and a few other tools like Mixpanel, CrazyEgg, and SFDC, but HubSpot reports are very intuitive.
Dan Briscoe profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
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  • More in portal optimization checks.
  • The keyword tool for blogs. Currently, it only senses the keyword if you have the entire phrase together, whereas you should optimize by having variations of the keyword throughout the piece. It doesn't sense that.
  • More support for training teams that aren't marketing minds in the software.
Hillary Johns profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
HubSpot9.4
Based on 370 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
HubSpot9.5
Based on 96 answers
HubSpot is complex but with a reasonably well-designed user interface. The backend is painfully slow, though, so have patience
Art Zemon profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
HubSpot9.1
Based on 25 answers
We made a decision as an agency to only work with Hubspot. The software is easy to work with, and the support is very good
Jan Beery profile photo

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
HubSpot8.9
Based on 17 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts profile photo

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
HubSpot9.0
Based on 78 answers
Their support team is always there to help and usually can deliver the solution you are looking for in just a few minutes over the phone. While I do not find myself calling support very often there are others within my company that do and they rave about how patient and willing to help everyone is on the support team
Andrew Driscoll profile photo

In-Person Training

No score
No answers yet
No answers on this topic
HubSpot9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
HubSpot8.2
Based on 25 answers
I started the HubSpot Academy and I did the online classes to get inbound certified long before purchasing the platform. The format is pretty simple: watch videos, do some workshopping, and then take a test to become certified. The classes are very informative and generally do not take too long to complete. Also, part of your implementation fee includes an Inbound Marketing Consultant who helps set up your first campaigns.
Carah Counts profile photo

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
HubSpot8.8
Based on 47 answers
If you are coming from a system such as WordPress, HubSpot can seem overly constraining. Realize that HubSpot is designed to put the power of a website into a non-programmer's hands. Your marketing people should be able to do pretty much everything, without resorting the technical staff.
Art Zemon profile photo

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
We selected HubSpot over the others for the following reasons:
  • More complete for the functions we needed
  • Truly inbound - they generate a ton of useful content that resonates with our team
  • Free tools to improve engagements - Website Grader for example
  • Easy to set up & use
  • The HubSpot Academy helps us keep our skills updated
Arun C Devan profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
HubSpot7.3
Based on 7 answers
While HubSpot initially, seven years ago, seemed built for SMBs it appears they have scaled their solution for larger enterprises. I do not have experience sending out 10 million-plus emails per month so I don't know how HubSpot would handle that. However, I do know that some other marketing automation platforms have had trouble with such scale. As such, I suggest HubSpot have one of it's enterprise customers share data on the length of time it takes to send out 1 million emails. Are we talking minutes, hours or days? Then decide what's right for you based on your business needs.
Tom Smith profile photo

Return on Investment

  • Helped business because there was a better understanding of the size and profiles of my leads
  • Negative impact - leads were labeled as hard bounce and couldn't send until a lead was deleted and added again. VERY time consuming. Luckily this doesn't happen much.
  • Negative impact - Fake leads are added on a daily basis. AgileCRM doesn't have a double confirmation of added leads. But I believe this is normal in many CRMs and can be managed.
Steven Davis profile photo
  • We now have increased employee efficiency with being able to look up contact info and send out emails. We also now have more insight into what a prospect or client is doing such as looking at on our site or if they've checked an email.
  • It's helped us increase our blog subscriber list.
Karen Rust profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

HubSpot

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
HubSpot Editions & Modules
HubSpot
Edition
Basic
$2001
Pro
$8002
Enterprise
$2,4003
1. per month (up to 100 contacts)
2. per month (up to 1,000 contacts)
3. per month (up to 10,000 contacts)
Additional Pricing Details