What users are saying about

AgoraPulse

Top Rated
265 Ratings

Mention

19 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Mention

19 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Mention

Mention is great because you can put in certain words or phrases for it to look for, and not just actual tags of your brand name. For example, since my brand is HeidiSongs.com, but is often misspelled as Heidi's Songs (and other variations of the name), I can put in as many words and phrases as I like to pull in as many mentions as possible. On the other hand, I don't need to know if someone pins something from my website to Pinterest, so I filter that out
Heidi Butkus profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Mention
Boolean keyword searches
AgoraPulse
7.8
Mention
Filtering out noise/spam
AgoraPulse
7.1
Mention
Sentiment analysis
AgoraPulse
9.1
Mention
Broad channel coverage
AgoraPulse
8.5
Mention

Publishing

AgoraPulse
8.1
Mention
Content planning and scheduling
AgoraPulse
8.8
Mention
Audience targeting
AgoraPulse
6.7
Mention
Content optimization
AgoraPulse
9.1
Mention
Workflow management
AgoraPulse
7.9
Mention

Engagement

AgoraPulse
7.5
Mention
Automated routing and prioritization
AgoraPulse
6.4
Mention
Customer interaction histories
AgoraPulse
8.4
Mention
Bulk actions
AgoraPulse
7.9
Mention

Marketing

AgoraPulse
7.6
Mention
Lead generation
AgoraPulse
6.5
Mention
Content marketing
AgoraPulse
9.1
Mention
Paid media management
AgoraPulse
8.2
Mention
Campaigns and promotions
AgoraPulse
6.7
Mention

Channel coverage/integration

AgoraPulse
8.6
Mention
Twitter
AgoraPulse
9.2
Mention
Facebook
AgoraPulse
8.9
Mention
Instagram
AgoraPulse
7.8
Mention

Reporting/analytics

AgoraPulse
7.3
Mention
Campaign success analytics
AgoraPulse
7.6
Mention
Real-time tracking
AgoraPulse
7.4
Mention
Competitor analysis
AgoraPulse
6.9
Mention

Account management

AgoraPulse
7.4
Mention
Role-based user permissions & privileges
AgoraPulse
8.3
Mention
Mobile access
AgoraPulse
6.6
Mention

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • My favorite benefit of using Mention is the speed of notification! I have used other services where I'm not notified of interaction until way after the fact. I want to know immediately so that I have the option to interact LIVE with the consumer.
  • The "Influencer Score" is used to help me pick and choose who I want to engage with. If there is someone if high influence who shares one of our posts, I may reach out to them directly to network. This can help build relationships where guest posting and backlinking is possible.
  • I LOVE that Mention also tracks article mentions of our brand. Not online do I get notified when people are talking (or sharing) on social media - but I get notified when we receive a backlink in an article.
Sarah Nelson profile photo

Cons

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo
  • I'm not a huge fan of the layout of Mention. I'm a sucker for a clean and minimalistic presentation, and I feel like there is too much going on with the Mention dashboard.
  • I feel like there isn't a lot of bells and whistles to the program. I think that they could probably stand to spruce it up a bit.
Sarah Nelson profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse meets all our needs and requirements for a social publishing and listening tool.
Lauren Melnick profile photo
No score
No answers yet
No answers on this topic

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
Mention is an all-in-one listening tool. It is designed specifically for that purpose, so you don't fall victim to distractions that other similar products offer
Lauren FitzHugh profile photo

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • We are more aware than ever of the mentions of our business name online. Before, we were in the dark. I would only find out that someone mentioned our brand if I had actively searched for our brand.
  • Because I am aware of when we are being mentioned, I am able to combat any negativity right away. When I am alerted to negative commentary, I have the ability to connect with that consumer and make them happy before the negativity impacts our brand.
  • The time Mention saves me in researching our online mentions is priceless. Deep research is time-consuming and now I don't have to do that on my own.
Sarah Nelson profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Mention

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Mention Editions & Modules
Mention
Edition
Solo
$291
Starter
$991
Company
Custom1
1. per month
Additional Pricing Details

Mention More Information