Amazon Chime vs Highfive, by Dialpad

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

Read full review

Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

View all 17 answers on this topic

HighFive is great if you fit their use case, which is basically a Mac or Windows user that wants to conference 2-3 locations together and have a lot of bandwidth. If you don't fit that exactly, HighFive is much less ideal. For example, if you have any Linux users, HighFive won't work at all for them. Also, if you want more capabilities beyond the basics, HighFive doesn't give you much.

Read full review

Jesse Bye

DevOps Engineer

RiskalyzeComputer Software, 51-200 employees

View all 25 answers on this topic

Feature Rating Comparison

Amazon Chime

Highfive, by Dialpad

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

Highfive, by Dialpad

Desktop sharing

Whiteboards

Amazon Chime

Highfive, by Dialpad

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

Highfive, by Dialpad

Live chat

Audience polling

Q&A

Amazon Chime

Highfive, by Dialpad

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Connectivity reliability was a key buying factor for my organization.
We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
Implementation across our organization was a quick turnaround due to good customer service from the supplier.

Read full review

Verified User

Team Lead in Sales

Computer Software Company, 51-200 employees

View all 17 answers on this topic

Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
Highfive has great audio quality for small groups.
Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.

Read full review

Adam McCracken

Vice President, e-Commerce

JS Products, Inc.Consumer Goods, 51-200 employees

View all 25 answers on this topic

Cons

I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

Read full review

Verified User

Director in Other

Insurance Company, 51-200 employees

View all 17 answers on this topic

Getting Rick-Rolled by your co-workers...
Highfive can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.
Setting up Highfive correctly can be a bit complicated for those who are tech challenged.

Read full review

Verified User

Team Lead in Sales

Internet Company, 201-500 employees

View all 25 answers on this topic

Support Rating

Amazon Chime 8.3

Based on 16 answers

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Read full review

Verified User

Employee in Marketing

Marketing & Advertising Company, 1-10 employees

View all 16 answers on this topic

Highfive, by Dialpad 6.6

Based on 10 answers

I've only on a few occasions had to reach out to support at high five and in each case, it was to find out it was a feature that didn't exist and would let me know if it gets added. They never added the feature and never followed up. Not even to check in and see how the issue was.

Read full review

Jon Walka

Senior Sales Representative

WodifyInformation Technology & Services, 11-50 employees

View all 10 answers on this topic

Alternatives Considered

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

Read full review

Verified User

Analyst in Information Technology

Education Management Company, 10,001+ employees

View all 17 answers on this topic

Highfive has thus far proved to be a better system for having video conferencing. Don't get me wrong, I like Zoom, but Highfive is cleaner and easier to use. Video recording is a game changer with Highfive and I'm so glad they added it! I use Highfive just about everyday, while I find myself using Zoom less and less.

Read full review

Taylor Hansen

Support Team Manager

RiskalyzeComputer Software, 51-200 employees

View all 25 answers on this topic

Return on Investment

Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

Read full review

Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

View all 17 answers on this topic

It's been great to have one universal platform for every employee to use to call in, even while Slack and Google Hangouts are options.
We can't rely on HighFive because of the poor quality, and since it's our default platform, it can be delay meetings with poor quality or cofusion as to which platform is best to use.

Read full review

Verified User

Manager in Corporate

Entertainment Company, 51-200 employees

View all 25 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Amazon Chime Editions & Modules

Edition

Meetings - Basic	Free
Meetings - Pro	3.00²
Business Calling - Inbound	$0.002216³
Business Calling - Outbound	Country Dependent³
Business Calling - Receive Text	Free⁴
Business Calling - Send Text	Country Dependent
Business Calling - Phone Numbers	1.00⁶

*per user per day
per minute
US Only
per number per month, US Only

Additional Pricing Details

*up to $15.00 per user per month

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Highfive, by Dialpad Editions & Modules

Edition

Starter (minimum 10 users)	$9.99¹
Advanced	$13.99¹
Premier	$16.99¹
Video Conferencing - Select	$1,188²
Video Conferencing - Plus	$1,788²
Video Conferencing - Premium	$4,188²

per user/per month
per room

Additional Pricing Details

Affordability that allows you to enable all of your employees and meeting rooms with video conferencing. Highfive's web conferencing software starts at $9.99 per user/month. Plus, extend your Highfive experience into your meeting rooms with hardware and software meeting room plans. Choose your software plan and mix with any of the meeting room plans.

Rating Summary

Amazon Chime

Highfive, by Dialpad

Amazon Chime

Highfive, by Dialpad

Likelihood to Recommend

Amazon Chime

Highfive, by Dialpad

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Amazon Chime

Highfive, by Dialpad

Cons

Amazon Chime

Highfive, by Dialpad

Support Rating

Amazon Chime

Highfive, by Dialpad

Alternatives Considered

Amazon Chime

Highfive, by Dialpad

Return on Investment

Amazon Chime

Highfive, by Dialpad

Screenshots

Amazon Chime

Highfive, by Dialpad

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Amazon Chime Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Highfive, by Dialpad Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison