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Top Rated
541 Ratings
452 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

ClickUp

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Top Rated
541 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Atlassian Jira Align ranks higher in 1 feature set: Professional Services Automation
  • ClickUp ranks higher in 1 feature set: Project Management

Project Management

7.9

Atlassian Jira Align

79%
8.0

ClickUp

80%
Atlassian Jira Align ranks higher in 9/14 features

Task Management

9.1
91%
23 Ratings
9.2
92%
215 Ratings

Resource Management

8.0
80%
23 Ratings
7.4
74%
135 Ratings

Gantt Charts

7.5
75%
16 Ratings
8.0
80%
137 Ratings

Scheduling

8.2
82%
19 Ratings
8.1
81%
152 Ratings

Workflow Automation

7.2
72%
17 Ratings
7.2
72%
135 Ratings

Team Collaboration

9.3
93%
23 Ratings
8.7
87%
201 Ratings

Support for Agile Methodology

9.4
94%
21 Ratings
8.5
85%
120 Ratings

Support for Waterfall Methodology

6.2
62%
14 Ratings
8.8
88%
99 Ratings

Document Management

7.3
73%
19 Ratings
7.4
74%
180 Ratings

Email integration

7.7
77%
19 Ratings
6.9
69%
116 Ratings

Mobile Access

6.5
65%
16 Ratings
8.0
80%
152 Ratings

Timesheet Tracking

8.3
83%
17 Ratings
7.8
78%
132 Ratings

Change request and Case Management

8.5
85%
20 Ratings
N/A
0 Ratings

Budget and Expense Management

8.0
80%
12 Ratings
N/A
0 Ratings

Professional Services Automation

8.0

Atlassian Jira Align

80%
6.3

ClickUp

63%
Atlassian Jira Align ranks higher in 4/4 features

Quotes/estimates

8.3
83%
13 Ratings
N/A
0 Ratings

Invoicing

7.2
72%
13 Ratings
N/A
0 Ratings

Project & financial reporting

8.5
85%
15 Ratings
6.3
63%
84 Ratings

Integration with accounting software

7.9
79%
9 Ratings
N/A
0 Ratings

Attribute Ratings

  • Atlassian Jira Align is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • ClickUp is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.7

Atlassian Jira Align

87%
23 Ratings
8.8

ClickUp

88%
215 Ratings

Likelihood to Renew

9.5

Atlassian Jira Align

95%
2 Ratings
8.8

ClickUp

88%
14 Ratings

Usability

6.9

Atlassian Jira Align

69%
2 Ratings
9.0

ClickUp

90%
14 Ratings

Availability

Atlassian Jira Align

N/A
0 Ratings
8.6

ClickUp

86%
4 Ratings

Performance

Atlassian Jira Align

N/A
0 Ratings
6.8

ClickUp

68%
4 Ratings

Support Rating

7.1

Atlassian Jira Align

71%
21 Ratings
9.1

ClickUp

91%
61 Ratings

Online Training

Atlassian Jira Align

N/A
0 Ratings
9.1

ClickUp

91%
1 Rating

Implementation Rating

10.0

Atlassian Jira Align

100%
1 Rating
9.1

ClickUp

91%
2 Ratings

Product Scalability

Atlassian Jira Align

N/A
0 Ratings
9.1

ClickUp

91%
4 Ratings

Likelihood to Recommend

Atlassian Jira Align

Jira is the tool I use to oversee projects, allocate tasks to engineers, and monitor overall development. The openness and access that Jira offers are necessary for many teams. Jira ensures that no issue is overlooked and that everyone has access to the full picture of the processes they are involved in. In fact, team members are able to connect, share ideas, and attach crucial documents while receiving immediate updates on topics that are of interest to them.
Saket Pandey | TrustRadius Reviewer

ClickUp

Fantastic for project management across any size client base, also for organizing lists and ideas. Best on desktop, but I use the mobile app for my midnight inspiration which works well to keep my ideas organized and not lost. I haven't found any limits to its use beyond the limits of the free plan, if I need more, I know I can upgrade.
Ashleigh Kooyman | TrustRadius Reviewer

Pros

Atlassian Jira Align

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

ClickUp

  • Time tracking - I can track actual time next to estimated time to evaluate efficiencies.
  • Structure - The system allows for an intuitive client, projects, and task structure so I can manage monthly engagements easily and efficiently.
  • Freelancer Access - I have the ability to add guests to specific projects, which helps me manage their time and progress through a project with ease.
  • Progress: With statuses and time tracking, I can easily see where projects are at and prioritize my workload accordingly.
Keith Moehring | TrustRadius Reviewer

Cons

Atlassian Jira Align

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Ryan McGarry | TrustRadius Reviewer

ClickUp

  • Sometimes when I create a task, it doesn't show up right away. If I refresh my page, I can see it, but it doesn't always appear in the list right away.
  • Some of the things I wanted you guys have recently added, like Maps & Whiteboard!
  • I don't like that when a task is closed that it no longer shows up on my calendar. I found a workaround but it would be nice if I had the option to "remove closed from the calendar" or "keep closed tasks on the calendar". Closed sometimes means "scheduled" for me, so it is hard to see everything I've got going on.
Cassandra Shenning | TrustRadius Reviewer

Pricing Details

Atlassian Jira Align

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per year

Atlassian Jira Align Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. per year
Additional Pricing Details

ClickUp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per month per seat

ClickUp Editions & Modules

Edition
Free$0.00
Unlimited$9.00 ($5.00)2
Business$19.00 ($12.00)2
Business Plus$29.00 ($19.00)2
EnterpriseContact Sales
  1. none
  2. per member per month (annual contract pricing)
  3. none
Additional Pricing Details

Likelihood to Renew

Atlassian Jira Align

Atlassian Jira Align 9.5
Based on 2 answers
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Anonymous | TrustRadius Reviewer

ClickUp

ClickUp 8.8
Based on 14 answers
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
Marcin Iglicki | TrustRadius Reviewer

Usability

Atlassian Jira Align

Atlassian Jira Align 6.9
Based on 2 answers
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
Anonymous | TrustRadius Reviewer

ClickUp

ClickUp 9.0
Based on 14 answers
It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atlassian Jira Align

No score
No answers yet
No answers on this topic

ClickUp

ClickUp 8.6
Based on 4 answers
Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
Anonymous | TrustRadius Reviewer

Performance

Atlassian Jira Align

No score
No answers yet
No answers on this topic

ClickUp

ClickUp 6.8
Based on 4 answers
I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
Anonymous | TrustRadius Reviewer

Support Rating

Atlassian Jira Align

Atlassian Jira Align 7.1
Based on 21 answers
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
Gene Baker | TrustRadius Reviewer

ClickUp

ClickUp 9.1
Based on 61 answers
Support are genuinely helpful and really nice to deal with. I had a bug on my workspace that I’d been experiencing for a while. They looked into it for me and asked some questions. Once they found the issue and resolved it, they even filmed a video detailing how they’d fixed it. That level of support is fantastic.
Will Helliwell | TrustRadius Reviewer

Online Training

Atlassian Jira Align

No score
No answers yet
No answers on this topic

ClickUp

ClickUp 9.1
Based on 1 answer
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
Marcin Iglicki | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align

Atlassian Jira Align 10.0
Based on 1 answer
No answer on this topic is available.

ClickUp

ClickUp 9.1
Based on 2 answers
Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
Marcin Iglicki | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Anonymous | TrustRadius Reviewer

ClickUp

I preferred ClickUp because it looks way nicer. There are so many ways to customize it, and I can do more with it than these systems combined. Whatever limitations these platforms have, I found I can do with ClickUp. It was easier to navigate and learn as well, even for a non-techie person.
MK Agustin | TrustRadius Reviewer

Contract Terms and Pricing Model

Atlassian Jira Align

No answers on this topic

ClickUp

Anonymous | TrustRadius Reviewer

Scalability

Atlassian Jira Align

No score
No answers yet
No answers on this topic

ClickUp

ClickUp 9.1
Based on 4 answers
As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
Anonymous | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align

  • It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
  • We can trace our sprint activity and it helps us to collaborate well.
Kaniz Fatema | TrustRadius Reviewer

ClickUp

  • Consistency of output across team members and across time.
  • Efficient training and reference points for that training, which saves me time from having to repeat the same things over and over. Also easy to record tweaks and improvements in processes that can then be easily integrated across teams.
  • Project organization orders my tasks so my brain doesn't have to, which helps to keep me on track.
Yvette Allen | TrustRadius Reviewer

Screenshots

Atlassian Jira Align

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