Likelihood to Recommend I think BambooHR is meant for companies that have more than 200 employees, because it is not cheap, but for what they are offering, it is a nice software with some easy UI to understand for everyone at a company. I think for a small company, it is way too big of a software and it is not that worth the price.
Read full review We changed payroll companies from
Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to
Paycom !
Read full review Pros Customer Service - The customer service is consistent and the team is always eager to help. They are polite, patient, and there are never terrible interactions. Communication - BambooHR communication channels are simple. There are many different ways to communicate with the team. I prefer e-mail because it helps me keep track of the conversations and they respond within the appropriate time. Also, the e-mail reminders or notifications help tremendously and it's not overbearing. User Interface - It's simple and easy to use! Read full review White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there. Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them. Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive! Compliance with their HR team is great, and they don't hit you over the head on the price for it. Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later. Read full review Cons Reporting - I wish that you could choose a timeframe for all reports. There are times when I need to run a report for information at a point in time, but there is no functionality to complete this (maybe this is an add-on, but seems like it should be a basic function.) ATS - Customizable notifications and making it easier to figure out how to change notification/email settings. I figured it out, but it was difficult to find. I wish you could choose to notify managers of candidates 1/week instead of every time someone applies. Custom Holidays - being able to set up 2 different Holiday policies for different working groups. Some of our team gets a floating holiday, but we can't set that up without doing it for the entire company. Being able to intercept a form that was signed by an employee but not the 2nd signer. We can't access onboarding forms that new hires signed after the 2nd signer left the company. Now we have to have our team resign all their onboarding forms because we cannot access the one with their signature. Delegation for approvals - being able to delegate this when someone is on leave or time away so that Admins don't have to manage. Org chart - being able to customize this feature More broad or customizable EEO categories Read full review Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist. Response for assistance is usually a lot slower when our dedicated specialist is not available. Read full review Likelihood to Renew Overall we have not had any reason to discontinue our use of BambooHR. We have not found a better solution, and there is no pressing reason that we would want to move away from the product. If they should fail to continue to improve their features over time, I could see this changing down the road, but for now I would say we are very satisfied with them. We would definitely like to see continued growth of their product however.
Read full review Usability Is very easy to navigate. All processes once explained, you can actually create an implement process associated to your HR goals. It is like a digital file of your employees, with functionalities that let you be on track on onboarding, performance, information, among others process. Time off approvals are easy to navigate.
Read full review Reliability and Availability Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Read full review Performance I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Read full review Support Rating I have used the help chat function several times and that is easy and great to use. There are also many articles, FAQs sections and an entire learning platform to learn on your own. I believe that is great. I also have used ChatGPT to ask how to do certain functions as well, which were accurately reported.
Read full review I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Read full review In-Person Training I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).
Read full review Online Training As far as I can recall, everything went well with doing it online and got questions answered. Was thankful to work with a dummy file to get used to some practices prior to getting our own domain within bamboo to then place our personnel information in the system, this helped a lot!
Read full review Implementation Rating It was some work involved in moving all of our documents from a drive over to the correct folders and creating the system of what folders were needed and what got placed where
Read full review The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
Read full review Alternatives Considered Although there are many products in the marketplace, there is no perfect system. BambooHR is the most economical HRIS for a small business, start-up, or business that has never had HR software. BambooHR was selected for its affordable functionality. However, if they continue to ingore the lack of functionality the pretty package will no longer have any value.
Read full review I've considered moving payroll over to
QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Read full review Contract Terms and Pricing Model Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.
Read full review Scalability There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Read full review Professional Services VERY professional!
Read full review Return on Investment It's been a great force multiplier for our HR staff, supplementing their skills to allow them to focus on more complex tasks. Employees enjoy using it and have to talk to HR staff less with the self-service options. You may find as your organization grows that you outgrow a module or BambooHR and will replace with a dedicated solution. Read full review We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs. I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy. Read full review ScreenShots