BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
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ConnectWise ScreenConnect
Score 9.0 out of 10
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ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and …
ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is …
ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs.
ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a …
ScreenConnect is more efficient, is easier to learn for newer technicians, is far more feature rich, and the cost was a major deciding factor. ScreenConnect has more features for far less cost, with much more control. The add-ins for the software make it easy to customize and …
Cost, cost, cost. As a non-profit, our resources are extremely limited. Other resources were strong but I had used ScreenConnect for a number of years as an MSP. ConnectWise Control is an extremely strong product for the cost. We looked briefly at GoToMyPC and TeamViewer but …
ConnectWise Control has better value for our use cases than other solutions that we evaluated. Some of the competing solutions pile on lots of unnecessary features so they can justify high prices. ConnectWise Control has the features that most users need and doesn't clutter the …
Bomgar was very expensive and very difficult to manage, use, and deploy. I wanted both in-house and cloud options available and needed the product to be simple to manage, deploy, and to lower my operating costs. I also needed the licensing for agents to be reasonable.
ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition.
While the Bomgar appliance has been quite reliable and only requiring an occasional reboot, ConnectWise Control has been 100% reliable. Bomgar was complex to set up, however, the ongoing management isn't overly complex. ConnectWise Control can integrate with Office 365 for …
LogMeIn was a very good product with excellent features. Our biggest problem was cost and limitation on number of devices in a price range we could afford. Price instability was a concern as well.
We also reviewed Bomgar and liked a lot of the features. However, there was a …
Due to the nature of my business, I'm taking calls, not incoming remote sessions, so all of my remotes are outgoing. Screenconnect is best suited for this. Logmein provides that option but requires more steps. Again, price was a grace point. The other providers mentioned (and …
We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly …
Bomgar is a good product but we are actually not evaluating them as a replacement for ScreenConnect. I would say this tool can do more on a privilege level. That would be my future [assesment] of this tool.
LogMeIn has always been the gold standard for remote support. In recent years, LogMeIn's pricing has outgrown the software's usefulness. Bomgar and TeamViewer are both priced very well and stack up side by side in features and functionality with Control. Control is the best …
ConnectWise Control costs less, is easier to configure, is easier to use, has a better UI and UX, doesn't get in its own way, and for lack of a better phrase, absolutely rocks.
I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another …
I also checked out Bomgar, but ultimately opted for ConnectWise Control due to cost. It was important to me to have unattended access capability, which allows for remote access to a computer even if no user is present. If I remember correctly, Bomgar sold unattended access …
Price made us decide on ScreenConnect/ConnectWise Control. Features and ease of use will make sure we stay. Since we are light users we don't even need most of the stuff some competitors might outstand ConnectWise.
ReachOut is old and has been discontinued (or bought out by someone else); WebEx is problematic in a support scenario, as elevation of privileges can be difficult, and some administrative windows aren't passed across the remote session. Bomgar is expensive and much more complex …