What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
951 Ratings
Top Rated
642 Ratings

Ceridian Dayforce HCM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
951 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
Top Rated
642 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Ceridian Dayforce HCM

It is great for already hired employees. After you are already working with us to use the system is great for benefits, pay stubs, forms to fill out, time off requests. But prior to hire, we did not think the ATS system was ready for tracking applicants. There were many features such as bulk messaging applicants that were not available yet
Julie Freeberg | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Employee demographic data
Ceridian Dayforce HCM
8.0
Microsoft Dynamics 365
Employment history
Ceridian Dayforce HCM
8.0
Microsoft Dynamics 365
Job profiles and administration
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Workflow for transfers, promotions, pay raises, etc.
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Organizational charting
Ceridian Dayforce HCM
7.0
Microsoft Dynamics 365
Organization and location management
Ceridian Dayforce HCM
7.4
Microsoft Dynamics 365
Compliance data (COBRA, OSHA, etc.)
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365

Payroll Management

Ceridian Dayforce HCM
8.1
Microsoft Dynamics 365
Pay calculation
Ceridian Dayforce HCM
8.7
Microsoft Dynamics 365
Support for external payroll vendors
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Off-cycle/On-Demand payment
Ceridian Dayforce HCM
8.3
Microsoft Dynamics 365
Benefit plan administration
Ceridian Dayforce HCM
7.8
Microsoft Dynamics 365
Direct deposit files
Ceridian Dayforce HCM
8.7
Microsoft Dynamics 365
Salary revision and increment management
Ceridian Dayforce HCM
8.0
Microsoft Dynamics 365
Reimbursement management
Ceridian Dayforce HCM
7.8
Microsoft Dynamics 365

Leave and Attendance Management

Ceridian Dayforce HCM
7.9
Microsoft Dynamics 365
Approval workflow
Ceridian Dayforce HCM
8.2
Microsoft Dynamics 365
Balance details
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Annual carry-forward and encashment
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365

Employee Self Service

Ceridian Dayforce HCM
8.2
Microsoft Dynamics 365
View and generate pay and benefit information
Ceridian Dayforce HCM
8.6
Microsoft Dynamics 365
Update personal information
Ceridian Dayforce HCM
8.6
Microsoft Dynamics 365
View company policy documentation
Ceridian Dayforce HCM
8.0
Microsoft Dynamics 365
Employee recognition
Ceridian Dayforce HCM
7.4
Microsoft Dynamics 365
View job history
Ceridian Dayforce HCM
8.2
Microsoft Dynamics 365

Asset Management

Ceridian Dayforce HCM
7.3
Microsoft Dynamics 365
Tracking of all physical assets
Ceridian Dayforce HCM
7.3
Microsoft Dynamics 365

HR Reporting

Ceridian Dayforce HCM
6.9
Microsoft Dynamics 365
Report builder
Ceridian Dayforce HCM
7.0
Microsoft Dynamics 365
Pre-built reports
Ceridian Dayforce HCM
7.2
Microsoft Dynamics 365
Ability to combine HR data with external data
Ceridian Dayforce HCM
6.4
Microsoft Dynamics 365

Onboarding

Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
New hire portal
Ceridian Dayforce HCM
7.9
Microsoft Dynamics 365
Manager tracking tools
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365

Performance and Goals

Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Corporate goal setting
Ceridian Dayforce HCM
7.5
Microsoft Dynamics 365
Individual goal setting
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Line-of sight-visibility
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Performance tracking
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365

Performance Management

Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Performance plans
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Performance improvement plans
Ceridian Dayforce HCM
7.5
Microsoft Dynamics 365
Review status tracking
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Review reminders
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Multiple review frequency
Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365

Succession Planning

Ceridian Dayforce HCM
7.3
Microsoft Dynamics 365
Create succession plans/pools
Ceridian Dayforce HCM
7.4
Microsoft Dynamics 365
Candidate ranking
Ceridian Dayforce HCM
7.3
Microsoft Dynamics 365
Candidate search
Ceridian Dayforce HCM
7.5
Microsoft Dynamics 365
Candidate development
Ceridian Dayforce HCM
7.2
Microsoft Dynamics 365

Recruiting / ATS

Ceridian Dayforce HCM
7.7
Microsoft Dynamics 365
Job Requisition Management
Ceridian Dayforce HCM
7.9
Microsoft Dynamics 365
Company Website Posting
Ceridian Dayforce HCM
8.1
Microsoft Dynamics 365
Publish to Social Media
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Job Search Site Posting
Ceridian Dayforce HCM
7.9
Microsoft Dynamics 365
Duplicate Candidate Prevention
Ceridian Dayforce HCM
7.4
Microsoft Dynamics 365
Applicant Tracking
Ceridian Dayforce HCM
7.6
Microsoft Dynamics 365
Notifications and Alerts
Ceridian Dayforce HCM
7.5
Microsoft Dynamics 365

Sales Force Automation

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.1
Customer data management / contact management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.6
Workflow management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.0
Territory management
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.9
Opportunity management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.6
Integration with email client (e.g., Outlook or Gmail)
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.3
Contract management
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.7
Quote & order management
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.8
Interaction tracking
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.1
Channel / partner relationship management
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.8

Customer Service & Support

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.5
Case management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.7
Call center management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.3
Help desk management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.5

Marketing Automation

Ceridian Dayforce HCM
Microsoft Dynamics 365
7.7
Lead management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.2
Email marketing
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.2

CRM Project Management

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.2
Task management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.5
Billing and invoicing management
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.2
Reporting
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.9

CRM Reporting & Analytics

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.1
Forecasting
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.0
Pipeline visualization
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.4
Customizable reports
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.8

Customization

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.0
Custom fields
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.4
Custom objects
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.9
Scripting environment
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.7
API for custom integration
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.8

Security

Ceridian Dayforce HCM
Microsoft Dynamics 365
8.9
Single sign-on capability
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.9
Role-based user permissions
Ceridian Dayforce HCM
Microsoft Dynamics 365
8.8

Social CRM

Ceridian Dayforce HCM
Microsoft Dynamics 365
7.7
Social data
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.5
Social engagement
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.8

Integrations with 3rd-party Software

Ceridian Dayforce HCM
Microsoft Dynamics 365
7.7
Marketing automation
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.9
Compensation management
Ceridian Dayforce HCM
Microsoft Dynamics 365
7.6

Platform

Ceridian Dayforce HCM
Microsoft Dynamics 365
6.8
Mobile access
Ceridian Dayforce HCM
Microsoft Dynamics 365
6.8

Pros

Ceridian Dayforce HCM

  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
Dana Lyons | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Ceridian Dayforce HCM

  • Customer Support, bring back dedicated account managers.
  • Do not roll out new versions of the software until most bugs have been cleared. We are sick of being your guinea pigs. It disrupts our businesses!
  • Need a straight forward tax site that is user friendly.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.1
Based on 74 answers
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Priscilla Midkiff | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.8
Based on 52 answers
I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
MariBeth Theusch | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 8.5
Based on 12 answers
As told before in the review, Microsoft Dynamics 365 is a one-stop solution for the overall business, it involves all departments in the organization, and makes business functionalities smooth by timely follow-ups, customer retention, customer engagements, and helps in maintaining a good relationship between customers and the businesses.
Vijayalakshmi G K | TrustRadius Reviewer

Reliability and Availability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.2
Based on 23 answers
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Bethann DuBois | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Performance

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.7
Based on 25 answers
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Bethann DuBois | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Support Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.7
Based on 97 answers
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Karen Henry | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.3
Based on 5 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

In-Person Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.1
Based on 11 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Online Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.9
Based on 17 answers
The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.0
Based on 71 answers
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Brenda Lebo | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Ceridian Dayforce HCM

It is really nice to have all the various modules available under a single application. This has allowed our organization to rollout to all of our employees and streamline process throughout all levels of employees. We continue to tweak/customize our options knowing that DF is robust application that is continually working on a better experience for the customer.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Scalability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.0
Based on 14 answers
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Bethann DuBois | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Return on Investment

Ceridian Dayforce HCM

  • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
  • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
  • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
  • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
Jennifer Monson | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Microsoft Dynamics 365

Pricing Details

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ceridian Dayforce HCM
8.0
Microsoft Dynamics 365
8.3

Likelihood to Renew

Ceridian Dayforce HCM
9.1
Microsoft Dynamics 365
7.9

Usability

Ceridian Dayforce HCM
7.8
Microsoft Dynamics 365
8.5

Reliability and Availability

Ceridian Dayforce HCM
9.2
Microsoft Dynamics 365

Performance

Ceridian Dayforce HCM
5.7
Microsoft Dynamics 365

Support Rating

Ceridian Dayforce HCM
6.7
Microsoft Dynamics 365
9.3

In-Person Training

Ceridian Dayforce HCM
7.1
Microsoft Dynamics 365

Online Training

Ceridian Dayforce HCM
6.9
Microsoft Dynamics 365
7.5

Implementation Rating

Ceridian Dayforce HCM
6.0
Microsoft Dynamics 365
9.2

Scalability

Ceridian Dayforce HCM
9.0
Microsoft Dynamics 365

Add comparison