What users are saying about
Top Rated
72 Ratings
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Top Rated
746 Ratings
Top Rated
72 Ratings
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Score 9.2 out of 100

Groove

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Top Rated
746 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Groove is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Chili Piper

89%
29 Ratings
9.0

Groove

90%
539 Ratings

Likelihood to Renew

Chili Piper

N/A
0 Ratings
8.8

Groove

88%
24 Ratings

Usability

Chili Piper

N/A
0 Ratings
8.9

Groove

89%
374 Ratings

Availability

Chili Piper

N/A
0 Ratings
8.9

Groove

89%
3 Ratings

Performance

Chili Piper

N/A
0 Ratings
9.2

Groove

92%
3 Ratings

Support Rating

8.2

Chili Piper

82%
16 Ratings
9.7

Groove

97%
144 Ratings

In-Person Training

Chili Piper

N/A
0 Ratings
8.2

Groove

82%
1 Rating

Online Training

Chili Piper

N/A
0 Ratings
9.2

Groove

92%
3 Ratings

Implementation Rating

Chili Piper

N/A
0 Ratings
8.5

Groove

85%
7 Ratings

Configurability

Chili Piper

N/A
0 Ratings
8.9

Groove

89%
3 Ratings

Product Scalability

Chili Piper

N/A
0 Ratings
8.9

Groove

89%
3 Ratings

Vendor post-sale

Chili Piper

N/A
0 Ratings
7.3

Groove

73%
1 Rating

Vendor pre-sale

Chili Piper

N/A
0 Ratings
8.2

Groove

82%
1 Rating

Likelihood to Recommend

Chili Piper, Inc.

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
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Groove.co

In my job, I am considered the Groove GURU because I am constantly training other employees how to use Groove effectively for our roles. Groove is perfect for streamlining daily contact and account prospecting. Uploading contacts and accounts directly from Salesforce is a huge plus and showing the analytics behind calls, emails, and flows is absolutely the best thing about Groove. I believe our company under utilizes Groove because most employees don't know how/why to use Groove. In my line of work, Groove is the most appropriate tool to use because its the most efficient.
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Pros

Chili Piper, Inc.

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
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Groove.co

  • Logs emails and phone calls with my CRM; the sidebar can help me easily see any recent activity with clients
  • Sends out reminders for next steps in a Groove flow or emails that have not been followed up with; I get a daily reminder from Groove about all my flows in action, how emails were sent out and opened, and what next steps are actionable
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Cons

Chili Piper, Inc.

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
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Groove.co

  • If I copy and paste a drafted email from Word to Groove that includes bullet points when using that email in Gmail the bullet points have construed spacing.
  • Sometimes the email templates do not load in Gmail but I am not sure if that could be a problem on my end.
Read full review

Pricing Details

Chili Piper

Starting Price

$15 per month per user

Editions & Modules

Chili Piper editions and modules pricing
EditionModules
DistroStarting at $201
Handoff$252
Concierge Inbound Scheduling$303
Instant Booker$154

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Onboarding and Support are included at no additional charge.

Groove

Starting Price

Editions & Modules

Groove editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Request a Demo

    Likelihood to Renew

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Groove is integral to our process and we're glad the price is affordable. The only way we would replace Groove is if the price went up or our C-suite decides to want a took that goes beyond Sales Enablement and Sales Automation
    Read full review

    Usability

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Groove is fantastic. However, often times it can be clunky and not work in the manner it's supposed to, e.g., flows don't progress, prospects are not removed from the flow, and calls won't register. Those are typically easily resolved but nonetheless still bothersome. It's always easy to reach customer support when issues arise.
    Read full review

    Reliability and Availability

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Our organization has not experienced any availability issues with Groove
    Read full review

    Performance

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Everything is good
    Read full review

    Support Rating

    Chili Piper, Inc.

    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
    Read full review

    Groove.co

    My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.
    Read full review

    Online Training

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Easy to use
    Read full review

    Implementation Rating

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.
    Read full review

    Alternatives Considered

    Chili Piper, Inc.

    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
    Read full review

    Groove.co

    Groove's integration with Salesforce was a key factor. We also felt as though Salesloft and Outreach were less user friendly and overly sophisticated for what we needed. We love that Groove is able to enroll and unenroll leads and contacts based on Salesforce list views or reports and we can update fields in Salesforce based on activity that is logged in Groove.
    Read full review

    Scalability

    Chili Piper, Inc.

    No answers on this topic

    Groove.co

    Our organization was able to quickly scale Groove from a pilot group of a few users to a department-wide solution
    Read full review

    Return on Investment

    Chili Piper, Inc.

    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
    Read full review

    Groove.co

    • Groove has allowed me to stay on top of communication with clients and potential clients, which has helped nearly double our loan applications in the past six months alone.
    • Groove has allowed our Program Director and Program Coordinator to significantly increase their efficiency as they can utilize flows to automate weekly processes required to run our bi-annual entrepreneur workshop.
    • Groove allows fellow employees and I to focus on our tasks without worrying about what we're forgetting because the Reminders function keeps us on task. This means I can truly check out of work once I leave the office because whatever needs to be done will show up in my inbox the next day.
    Read full review

    Screenshots

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