What users are saying about
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Top Rated
433 Ratings
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Top Rated
558 Ratings

Cisco Jabber

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Top Rated
433 Ratings
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Score 8.1 out of 100

Wrike

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Top Rated
558 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Wrike ranks higher in 1 feature set: Project Management

Project Management

6.5

Cisco Jabber

65%
7.6

Wrike

76%
Wrike ranks higher in 13/16 features

Task Management

7.3
73%
70 Ratings
8.8
88%
202 Ratings

Gantt Charts

5.7
57%
10 Ratings
7.9
79%
174 Ratings

Scheduling

7.0
70%
79 Ratings
7.9
79%
188 Ratings

Workflow Automation

6.0
60%
17 Ratings
7.4
74%
165 Ratings

Mobile Access

8.1
81%
120 Ratings
7.5
75%
168 Ratings

Search

7.3
73%
111 Ratings
N/A
0 Ratings

Visual planning tools

4.1
41%
17 Ratings
N/A
0 Ratings

Resource Management

N/A
0 Ratings
7.8
78%
172 Ratings

Team Collaboration

N/A
0 Ratings
8.6
86%
200 Ratings

Support for Agile Methodology

N/A
0 Ratings
7.7
77%
115 Ratings

Support for Waterfall Methodology

N/A
0 Ratings
7.7
77%
99 Ratings

Document Management

N/A
0 Ratings
6.6
66%
173 Ratings

Email integration

N/A
0 Ratings
7.4
74%
168 Ratings

Timesheet Tracking

N/A
0 Ratings
7.4
74%
97 Ratings

Change request and Case Management

N/A
0 Ratings
7.7
77%
23 Ratings

Budget and Expense Management

N/A
0 Ratings
6.4
64%
77 Ratings

Communication

6.1

Cisco Jabber

61%

Wrike

Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features

Chat

8.6
86%
149 Ratings
N/A
0 Ratings

Notifications

8.3
83%
149 Ratings
N/A
0 Ratings

Discussions

7.6
76%
127 Ratings
N/A
0 Ratings

Surveys

5.0
50%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
N/A
0 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
N/A
0 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%

Wrike

Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features

Versioning

7.5
75%
69 Ratings
N/A
0 Ratings

Video files

6.9
69%
101 Ratings
N/A
0 Ratings

Audio files

7.6
76%
106 Ratings
N/A
0 Ratings

Document collaboration

7.3
73%
88 Ratings
N/A
0 Ratings

Access control

6.9
69%
31 Ratings
N/A
0 Ratings

Advanced security features

6.7
67%
33 Ratings
N/A
0 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
N/A
0 Ratings

Device sync

5.7
57%
22 Ratings
N/A
0 Ratings

Professional Services Automation

Cisco Jabber

Feature Set Not Supported
N/A
7.3

Wrike

73%
Wrike ranks higher in 4/4 features

Quotes/estimates

N/A
0 Ratings
8.2
82%
1 Rating

Invoicing

N/A
0 Ratings
7.3
73%
1 Rating

Project & financial reporting

N/A
0 Ratings
6.6
66%
69 Ratings

Integration with accounting software

N/A
0 Ratings
7.0
70%
34 Ratings

Attribute Ratings

  • Cisco Jabber is rated higher in 1 area: Usability
  • Wrike is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.1

Cisco Jabber

81%
157 Ratings
8.5

Wrike

85%
236 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings
8.9

Wrike

89%
58 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings
8.8

Wrike

88%
32 Ratings

Availability

Cisco Jabber

N/A
0 Ratings
9.1

Wrike

91%
18 Ratings

Performance

Cisco Jabber

N/A
0 Ratings
8.2

Wrike

82%
10 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings
8.8

Wrike

88%
92 Ratings

In-Person Training

Cisco Jabber

N/A
0 Ratings
8.2

Wrike

82%
2 Ratings

Online Training

Cisco Jabber

N/A
0 Ratings
8.2

Wrike

82%
4 Ratings

Implementation Rating

Cisco Jabber

N/A
0 Ratings
8.3

Wrike

83%
21 Ratings

Product Scalability

Cisco Jabber

N/A
0 Ratings
7.7

Wrike

77%
2 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Wrike

The company used Wrike before I joined the company and I had to learn its processes. Similar to Jira, Confluence, monday.com, etc... it was pretty straightforward to learn. Their product team is a bit of a struggle to work with. There are crucial features that have been recommended and their team basically says whatever post on their support gets the most upvotes, will get prioritized. Who even looks and reads support boards outside of the problem? It's a pretty poor way of prioritizing your customer feedback since they're ignoring a vast majority of feedback.
Tanner Ingalls | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Wrike

  • Wrike is very flexible and versatile. I have used many project management systems, and some have rigid requirements - such as needing a completion date. Wrike is customizable, so you can create the setup that works best for you. You can create custom workflows, request forms, folders, etc. - and the changes could be for your whole account, or just for a specific team/folder.
  • Wrike allows for many ways to view projects. It has kanban boards, gantt charts, calendars, lists, tables, reports, analytics, time logs, activity streams, etc. Most other tools I have used have some of these. But, everyone has their own view that they prefer to work from. In Wrike, all the projects and tasks can be managed from almost any view. In my experience, this increased adoption and efficiency as team members were comfortable using the view.
  • In Wrike, you can save filters, which makes managing projects much faster and easier.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Wrike

  • You have to be assigned to a project to see it - so it can be hard to find something you are not working on (but that you potentially requested) if you are not assigned to it
  • Mobile time tracking could be easier, but it is still accessible
  • Time based tracking takes a bit of playing around to get
Wolf-Ekkehard Hindrichs | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$49 per month

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. none
  2. per 5 users/month
  3. none
  4. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period.

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 58 answers
After implementing Wrike, it was immediately clear that the business could not return to a "before" state. Efficiency and collaboration improved tenfold, and the time spent on project management was fractioned. It enabled us to improve processes throughout the entire company, from sales and marketing, to design, to operations, and enabled the seamless integration of outside contractors which allowed us to scale easily to meet demand.
Andrea Hester | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 32 answers
Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
Alisha Aschmann | TrustRadius Reviewer

Reliability and Availability

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 9.1
Based on 18 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 10 answers
For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 92 answers
Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
Stephanie A. Wilson, MBA | TrustRadius Reviewer

In-Person Training

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 2 answers
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Anonymous | TrustRadius Reviewer

Online Training

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 4 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.3
Based on 21 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Wrike

Personally, I have worked the most with Asana (almost four years). I love Asana, and I think their platform is really beautiful and user-friendly. It has a great UX and design to it, so as a creative, I favor it over the rest of the project management software. monday.com is simple and can do the same things for project management, same with ClickUp. However, functionally Wrike has a more robust custom functionality than any other project management system I have used. Wrike can do more, but because of this, it can get confusing to learn all the great things about it, but once you have mastered the system, it really can do everything you need and would ever want.
Delaney Nelson | TrustRadius Reviewer

Scalability

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 7.7
Based on 2 answers
Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Wrike

  • Wrike has been an excellent and affordable platform for us to use for Change management and Projects.
  • Being able to track budgets and timelines on our software development has helped save money by keeping us on track with our delivery goals.
  • The ability to provide our Executive board with charts and timelines for deliverables has helped us to secure the additional funding we needed to complete the development of our application.
Anonymous | TrustRadius Reviewer

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