What users are saying about
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Top Rated
277 Ratings
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Top Rated
419 Ratings

Cisco Jabber

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Top Rated
277 Ratings
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Score 8.3 out of 100

Wrike

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Top Rated
419 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Wrike

I have nothing good to say about this platform. [I believe] it turns one into a slave to Wrike, rather than Wrike being a slave to the team's work. We tried very hard to get the platform to work for us, and the more we did so, the less we believed in it. [...]
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.7
Wrike
7.6
Task Management
Cisco Jabber
8.3
Wrike
8.7
Gantt Charts
Cisco Jabber
5.0
Wrike
7.5
Scheduling
Cisco Jabber
7.2
Wrike
8.3
Workflow Automation
Cisco Jabber
6.1
Wrike
7.5
Mobile Access
Cisco Jabber
8.3
Wrike
7.0
Search
Cisco Jabber
7.8
Wrike
Visual planning tools
Cisco Jabber
4.3
Wrike
Resource Management
Cisco Jabber
Wrike
7.8
Team Collaboration
Cisco Jabber
Wrike
8.8
Support for Agile Methodology
Cisco Jabber
Wrike
7.5
Support for Waterfall Methodology
Cisco Jabber
Wrike
7.5
Document Management
Cisco Jabber
Wrike
7.2
Email integration
Cisco Jabber
Wrike
7.4
Timesheet Tracking
Cisco Jabber
Wrike
7.3
Change request and Case Management
Cisco Jabber
Wrike
7.8
Budget and Expense Management
Cisco Jabber
Wrike
6.5

Communication

Cisco Jabber
6.5
Wrike
Chat
Cisco Jabber
8.7
Wrike
Notifications
Cisco Jabber
8.5
Wrike
Discussions
Cisco Jabber
7.3
Wrike
Surveys
Cisco Jabber
6.6
Wrike
Internal knowledgebase
Cisco Jabber
6.1
Wrike
Integrates with GoToMeeting
Cisco Jabber
4.7
Wrike
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.3
Wrike
Integrates with Outlook
Cisco Jabber
7.8
Wrike

File Sharing & Management

Cisco Jabber
7.1
Wrike
Versioning
Cisco Jabber
7.3
Wrike
Video files
Cisco Jabber
7.3
Wrike
Audio files
Cisco Jabber
7.7
Wrike
Document collaboration
Cisco Jabber
7.4
Wrike
Access control
Cisco Jabber
7.6
Wrike
Advanced security features
Cisco Jabber
7.5
Wrike
Integrates with Google Drive
Cisco Jabber
5.1
Wrike
Device sync
Cisco Jabber
6.7
Wrike

Professional Services Automation

Cisco Jabber
Wrike
7.4
Quotes/estimates
Cisco Jabber
Wrike
8.2
Invoicing
Cisco Jabber
Wrike
7.3
Project & financial reporting
Cisco Jabber
Wrike
7.1
Integration with accounting software
Cisco Jabber
Wrike
7.2

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Wrike

  • Wrike is a robust tool - so it can be tailored to suit your team's need.
  • Wrike's customer service is topnotch! Their team responds within 24 hours and is always excited to teach me new and more efficient ways to benefit my team.
  • Wrike is constantly innovating. Their product team really does take customer feedback into account and rolls out updated tools with quick instructions for immediate use.
  • Wrike's Blueprints are my absolute favorite! I have been able to simplify so many workflows and projects by identifying and documenting repeatable sequences of tasks, saving me mental load and sleep! I love not waking up in the middle of the night because I forgot a task!
  • Wrike's Dashboards are a game-changer. I don't have to hunt through folders and projects to figure out what is expected of me from day to day - my dashboard tells me everything I need! Recently, I project managed the O'Keeffe's reopening to the public after closing due to the COVID-19 Pandemic. My Reopening Dashboard gave me a quick status check on the many tasks the O'Keeffe's COVID-19 Taskforce was working on to get the Museum back open.
Stephanie A. Wilson, MBA | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Wrike

  • Task prioritization. While there is currently a "high importance" option, there should be levels of priority including High, Medium, and low level priorities.
  • More customizable features including backgrounds, etc.
  • Ability to add an email address that is a shared group as opposed to limiting to just one person.
Alisha Aschmann | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Wrike

Wrike 10.0
Based on 34 answers
Wrike is a free resource for us currently, we moved off the subscription as the team had some adjustments. If we were to go back to a paid model or require more time reporting I'd have to look at alternatives such as Podio. I am the sole manager of Wrike currently internally, and would like to get more people on board to justify the cost
Carl Grivakis | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 26 answers
While Wrike is very helpful for organizing big clients' tasks among different projects and folders, sometimes it may not be so intuitive if you don't already know how a task or folder is called, so it may feel kind of tedious unless you use the search bar and try to guess some keywords related to certain tasks. Maybe a more visual-oriented and simpler structure would help.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 9.0
Based on 16 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.8
Based on 8 answers
Wrike's performance is great, it moves fast and keeps pace with our business
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Wrike

Wrike 8.5
Based on 91 answers
With frequent updates and new features, Wrike's support team seems to work very diligently on providing constant support to the platform. I appreciate the sunsetting of older features to give our team time to prepare for moving over to new features in lieu of losing the support of older, less efficient features. For example, Personal Spaces was an excellent addition to an already feature-rich "My To-Dos" and "Inbox". Being able to link project/department specific tasks into Personal Spaces has increased my own workflow productivity and efficiency quite a bit.
Anonymous | TrustRadius Reviewer

Online Training

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.9
Based on 2 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Wrike

Wrike 10.0
Based on 13 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Wrike

We switched from Asana in 2014 to Workfront because, at the time Asana had a wonderfully simple user experience, but lacked in-depth reporting and dynamic project templates.
We abandoned Workfront in favor or Wrike after 18 months of difficulty trying to get the system to be as easy and transparent as it had been demo'd to us. Workfront seemed to be a clear case of a great rebrand (from AtTask) and marketing that didn't accurately reflect the complex, outdated product at all. My understanding is that Workfront has addressed many of those issues, but we couldn't wait around for those fixes.
During those other transitions, we had also sporadically used Trello and Google apps for projects and collaboration, but neither had everything we needed for true project management.
Rand Habegger | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Wrike

  • Wrike has enabled our team to become better at prioritizing our tasks, by controlling what enters our task lists. Using forms to create tasks helped us to do this.
  • It has also made tracking the work done by our team much easier, saving time for our team manager.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. per 5 users/month
  2. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.6
Wrike
8.5

Likelihood to Renew

Cisco Jabber
9.9
Wrike
10.0

Usability

Cisco Jabber
9.0
Wrike
8.9

Reliability and Availability

Cisco Jabber
Wrike
9.0

Performance

Cisco Jabber
Wrike
8.8

Support Rating

Cisco Jabber
8.6
Wrike
8.5

Online Training

Cisco Jabber
Wrike
8.9

Implementation Rating

Cisco Jabber
Wrike
10.0

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