Chose CloudTalk
RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
RingEX | N/A | RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis. | $19.99 per month |
CloudTalk | RingEX | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly) | ||||||||||||||
More Pricing Information |
CloudTalk | RingEX | |
---|---|---|
Considered Both Products | CloudTalk | RingEX No answer on this topic |
Top Pros |
| |
Top Cons |
|
CloudTalk | RingEX | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
| ||||||||||||||||||||||||||||||||||||||||||
Cloud PBX |
| ||||||||||||||||||||||||||||||||||||||||||
Call Management |
| ||||||||||||||||||||||||||||||||||||||||||
VoIP system collaboration |
| ||||||||||||||||||||||||||||||||||||||||||
Mobile apps |
|
CloudTalk | RingEX | |
---|---|---|
Small Businesses | Nextiva Contact Center Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | RingEX | |
---|---|---|
Likelihood to Recommend | 10.0 (45 ratings) | 7.8 (159 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 8.9 (15 ratings) |
Usability | 7.7 (5 ratings) | 8.3 (11 ratings) |
Availability | - (0 ratings) | 8.2 (89 ratings) |
Performance | - (0 ratings) | 8.0 (2 ratings) |
Support Rating | 3.6 (11 ratings) | 5.0 (28 ratings) |
In-Person Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | 8.2 (1 ratings) | 7.8 (6 ratings) |
Configurability | - (0 ratings) | 7.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 1.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.5 (2 ratings) |
Professional Services | - (0 ratings) | 1.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 4.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
CloudTalk | RingEX | |
---|---|---|
Likelihood to Recommend | CloudTalk.io | RingCentral |
Pros | CloudTalk.io | RingCentral |
Cons | CloudTalk.io | RingCentral |
Likelihood to Renew | CloudTalk.io | RingCentral |
Usability | CloudTalk.io | RingCentral |
Reliability and Availability | CloudTalk.io No answers on this topic | RingCentral |
Performance | CloudTalk.io No answers on this topic | RingCentral |
Support Rating | CloudTalk.io | RingCentral |
In-Person Training | CloudTalk.io No answers on this topic | RingCentral |
Implementation Rating | CloudTalk.io No answers on this topic | RingCentral |
Alternatives Considered | CloudTalk.io | RingCentral |
Contract Terms and Pricing Model | CloudTalk.io No answers on this topic | RingCentral |
Scalability | CloudTalk.io No answers on this topic | RingCentral |
Return on Investment | CloudTalk.io | RingCentral |
ScreenShots | CloudTalk Screenshots |