CloudTalk vs. RingCentral MVP

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

High user count will increase the monthly cost, at a certain point, on premise systems will be more cost effective. For most low-mid user counts, I think this is a great product with high reliability and ease of use. Phones that are purchased from RingCentral MVP require little to no configuration prior to provisioning them with RingCentral MVP.

Incentivized

• It's extremely simple to install and integrate
• Their smart dialer option reduces time spent typing in number and helps make more calls
• It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

Incentivized

• RingCentral service is solid and resilient to issues.
• RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
• RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

• I'd like to see it ring to just one main line and then hop to the phone tree after three ring no answer
• I wish the texting option was online a bit faster, this would alleviate our need to keep using work mobile phones
• I think the various training courses could be organized a bit better - it was a bit confusing to figure out the order to take the courses, where to find them, and such

Incentivized

It is working and affordable

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

System faults happen at the worst time regardless of who you are or how big, or small, your company is. When they have happened however, i feel that they took TOO long to resolve. Being down the whole day, or even a couple is not an option for anyone.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.

Incentivized

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

Incentivized

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

I have not used any other products like RingCentral MVP. This product if my first iteration into this kind of service. I know there are probably others out there, but this one works well for my needs currently. I doubt I will search for anything else in the near future unless there is something with a great technological advantage to what we are currently using.

Incentivized

not to sign up for it or give them any money for a product that does not work

There is a browser version which allows the product to be used by almost anyone.

Incentivized

• For a similar price it is not necessary to manage so many cell phone accounts
• Unlike basic telephony. It is possible to have more control of the interactions with our clients.
• For administrators it allows better control of commercial actions or the corresponding area for communication issues

• This would be a question best answered by the IT team. But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
• But from an HR standpoint, comparing it to nothing else, I've found the features invaluable.
• This would be a question best answered by the IT team.

Incentivized