What users are saying about
Top Rated
1003 Ratings
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Top Rated
772 Ratings
Top Rated
1003 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Microsoft Teams

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Top Rated
772 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Microsoft Teams

It is best in screen sharing and improving regularly. Audio and Video calling quality is top notch. But doesn't work well with slow internet connection. Call drops are frequent. Notifications are quick and can be easily viewed at the bottom of the desktop without having to open the application. Integration with outlook is not as good as skype for business needs much improvement in this area.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Microsoft Teams
Screen sharing
ConnectWise Control
9.3
Microsoft Teams
File transfer
ConnectWise Control
8.6
Microsoft Teams
Instant message
ConnectWise Control
8.4
Microsoft Teams
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
Microsoft Teams
Access to sleeping/powered-off computers
ConnectWise Control
7.8
Microsoft Teams
Over-the-Internet remote session
ConnectWise Control
9.0
Microsoft Teams
Initiate remote control from mobile
ConnectWise Control
8.0
Microsoft Teams
Remote management of servers & workstations
ConnectWise Control
8.7
Microsoft Teams
Remote Active Directory® management
ConnectWise Control
8.8
Microsoft Teams
Centralized management dashboard
ConnectWise Control
8.4
Microsoft Teams
Session record
ConnectWise Control
8.6
Microsoft Teams
Annotations
ConnectWise Control
9.1
Microsoft Teams
Monitoring and Alerts
ConnectWise Control
8.0
Microsoft Teams
Multi-platform remote control
ConnectWise Control
8.7
Microsoft Teams

Project Management

ConnectWise Control
Microsoft Teams
7.2
Task Management
ConnectWise Control
Microsoft Teams
7.4
Gantt Charts
ConnectWise Control
Microsoft Teams
6.1
Scheduling
ConnectWise Control
Microsoft Teams
7.4
Workflow Automation
ConnectWise Control
Microsoft Teams
6.7
Mobile Access
ConnectWise Control
Microsoft Teams
8.7
Search
ConnectWise Control
Microsoft Teams
7.7
Visual planning tools
ConnectWise Control
Microsoft Teams
6.3

Communication

ConnectWise Control
Microsoft Teams
7.8
Chat
ConnectWise Control
Microsoft Teams
8.7
Notifications
ConnectWise Control
Microsoft Teams
8.0
Discussions
ConnectWise Control
Microsoft Teams
8.4
Surveys
ConnectWise Control
Microsoft Teams
7.1
Internal knowledgebase
ConnectWise Control
Microsoft Teams
6.7
Integrates with GoToMeeting
ConnectWise Control
Microsoft Teams
7.5
Integrates with Gmail and Google Hangouts
ConnectWise Control
Microsoft Teams
6.8
Integrates with Outlook
ConnectWise Control
Microsoft Teams
9.0

File Sharing & Management

ConnectWise Control
Microsoft Teams
8.1
Versioning
ConnectWise Control
Microsoft Teams
7.9
Video files
ConnectWise Control
Microsoft Teams
8.3
Audio files
ConnectWise Control
Microsoft Teams
8.3
Document collaboration
ConnectWise Control
Microsoft Teams
8.2
Access control
ConnectWise Control
Microsoft Teams
7.9
Advanced security features
ConnectWise Control
Microsoft Teams
7.9
Integrates with Google Drive
ConnectWise Control
Microsoft Teams
7.8
Device sync
ConnectWise Control
Microsoft Teams
8.7

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Microsoft Teams

  • Lets employees know who is online and makes it easy to contact them for questions.
  • Able to see if someone is busy and should not be disturbed which helps save time in trying to contact them or hunt them down.
  • Allows specific groups to be created where we can share ideas and brainstorm without having to interrupt other employees in the office.
Karen Zelzer | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.4
Based on 30 answers
I have deducted one point just so beacuse the GUI of Teams is a bit difficult to understand for a first time user and thus the user takes quite a lot of time to understand the same and use all its features and Secondly, the software is pretty heavy and thus it takes some extra time to do some tasks as compared to other products.
sameer chhabra | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.6
Based on 106 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is very similar to Slack in that they are both chat clients that also leverage team communication. While we use both Slack and Teams at my organization, I find myself sticking to Teams for the most part due to its already built-in integration with the Office 365 suite. Also, Teams is our main communication tool for the IT department. Slack is used in our organization for communicating across teams that are outside of IT. Also, daily tasks like Scrum are used in Slack.
Gary Smolyak | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$01
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Microsoft Teams
8.2

Likelihood to Renew

ConnectWise Control
8.7
Microsoft Teams
10.0

Usability

ConnectWise Control
8.5
Microsoft Teams
7.4

Reliability and Availability

ConnectWise Control
9.0
Microsoft Teams

Performance

ConnectWise Control
7.8
Microsoft Teams

Support Rating

ConnectWise Control
6.1
Microsoft Teams
7.6

Online Training

ConnectWise Control
7.5
Microsoft Teams

Implementation Rating

ConnectWise Control
8.0
Microsoft Teams

Scalability

ConnectWise Control
7.0
Microsoft Teams

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