What users are saying about
25 Ratings
75 Ratings
25 Ratings
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Score 9.4 out of 100
75 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
NetSuite CRM
7.6
Customer data management / contact management
Creatio
9.9
NetSuite CRM
8.0
Workflow management
Creatio
9.6
NetSuite CRM
7.4
Territory management
Creatio
9.1
NetSuite CRM
7.3
Opportunity management
Creatio
9.6
NetSuite CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
NetSuite CRM
6.9
Contract management
Creatio
9.5
NetSuite CRM
7.5
Quote & order management
Creatio
10.0
NetSuite CRM
8.5
Interaction tracking
Creatio
9.2
NetSuite CRM
7.1
Channel / partner relationship management
Creatio
9.4
NetSuite CRM
7.4

Customer Service & Support

Creatio
9.1
NetSuite CRM
6.0
Case management
Creatio
9.7
NetSuite CRM
6.1
Call center management
Creatio
8.5
NetSuite CRM
5.7
Help desk management
Creatio
9.1
NetSuite CRM
6.1

Marketing Automation

Creatio
9.6
NetSuite CRM
7.0
Lead management
Creatio
9.6
NetSuite CRM
8.8
Email marketing
Creatio
9.5
NetSuite CRM
5.1

CRM Project Management

Creatio
9.0
NetSuite CRM
7.8
Task management
Creatio
9.4
NetSuite CRM
6.9
Billing and invoicing management
Creatio
8.2
NetSuite CRM
7.7
Reporting
Creatio
9.5
NetSuite CRM
8.9

CRM Reporting & Analytics

Creatio
9.5
NetSuite CRM
7.0
Forecasting
Creatio
9.4
NetSuite CRM
7.0
Pipeline visualization
Creatio
9.4
NetSuite CRM
7.0
Customizable reports
Creatio
9.5
NetSuite CRM
7.0

Customization

Creatio
9.9
NetSuite CRM
7.1
Custom fields
Creatio
9.9
NetSuite CRM
7.1
Custom objects
Creatio
9.9
NetSuite CRM
8.0
Scripting environment
Creatio
10.0
NetSuite CRM
6.0
API for custom integration
Creatio
9.8
NetSuite CRM
7.1

Security

Creatio
9.2
NetSuite CRM
8.6
Single sign-on capability
Creatio
9.1
NetSuite CRM
8.5
Role-based user permissions
Creatio
9.2
NetSuite CRM
8.7

Social CRM

Creatio
9.4
NetSuite CRM
6.8
Social data
Creatio
9.2
NetSuite CRM
7.0
Social engagement
Creatio
9.7
NetSuite CRM
6.7

Integrations with 3rd-party Software

Creatio
8.4
NetSuite CRM
7.0
Marketing automation
Creatio
8.4
NetSuite CRM
7.1
Compensation management
Creatio
NetSuite CRM
6.9

Platform

Creatio
9.0
NetSuite CRM
6.7
Mobile access
Creatio
9.0
NetSuite CRM
6.7

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Creatio

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
NetSuite CRM
7.4

Likelihood to Renew

Creatio
NetSuite CRM
6.5

Usability

Creatio
NetSuite CRM
7.0

Support Rating

Creatio
NetSuite CRM
1.0

Online Training

Creatio
NetSuite CRM
6.7

Implementation Rating

Creatio
NetSuite CRM
5.9

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