What users are saying about
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46 Ratings
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Top Rated
169 Ratings

Dialpad

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46 Ratings
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Score 8 out of 100

Google Voice

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Top Rated
169 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Dialpad

Being able to text from the desktop is a huge advantage to my work. Being able to receive pictures, mark them up for clarity on the desktop and send them back is a huge time saver for me. As a straight-up VoIP tool, it is less appropriate - call quality is often poor, the advantages of going through the desktop are minimal, and if I'm using the iOS app I'd rather just make a regular phone call, for more reliable quality and connection.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dialpad
Google Voice
7.9
Hosted PBX
Dialpad
Google Voice
8.2
Multi-level Interactive Voice Response (IVR)
Dialpad
Google Voice
7.1
User templates
Dialpad
Google Voice
8.1
Call reports
Dialpad
Google Voice
7.8
Directory of employee names
Dialpad
Google Voice
8.4

Call Management

Dialpad
Google Voice
8.0
Answering rules
Dialpad
Google Voice
7.3
Call recording
Dialpad
Google Voice
8.0
Call park
Dialpad
Google Voice
7.9
Call screening
Dialpad
Google Voice
8.2
Message alerts
Dialpad
Google Voice
8.8

VoIP system collaboration

Dialpad
Google Voice
7.8
Video conferencing
Dialpad
Google Voice
7.3
Audio conferencing
Dialpad
Google Voice
8.0
Video screen sharing
Dialpad
Google Voice
7.3
Instant messaging
Dialpad
Google Voice
8.5

Mobile apps

Dialpad
Google Voice
8.7
Mobile app for iOS
Dialpad
Google Voice
8.9
Mobile app for Android
Dialpad
Google Voice
8.5

Pros

Dialpad

  • Dialpad's desktop software is generally pretty reliable. Calls are good quality, and it had a lot of features.
  • Their call transcription option is really cool and it's very cool that they're offering progressive new tools like that.
  • Their integration with UberConference (also their product) is great - it made conference calls easy to set up and send the info to all people involved. Having that as a back up as well was always nice to have.
  • Their support team was generally pretty solid, even roping in engineers to give us a full analysis of why calls went bad.
Scott Entwistle | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

Dialpad

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

Dialpad

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.0
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

Dialpad

Dialpad 8.0
Based on 1 answer
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support

Dialpad

Dialpad 7.4
Based on 21 answers
I have never had direct contact with Dialpad support, but when I have asked our contact for help with Dialpad, she has gotten back to me quickly with answers if she did not know them and had to ask Dialpad. I appreciate the frequent updates that Dialpad does, which tells me that they care about improving their product. I also appreciate the newsletters that Dialpad sends out with helpful tips, information, and updates, which tells me they are striving to provide a good product to their customers.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 7.2
Based on 34 answers
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
Sam Shearin | TrustRadius Reviewer

Implementation

Dialpad

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.7
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

Dialpad

Our department was previously using Google Voice which functioned well enough to meet our needs, but we had some issues with receiving calls and it did not have us connected to our coworkers across our organization. Dialpad allowed us to all be on the same system which allowed easy access for calling coworkers but also for our tech support to focus on only one system instead of several at once.
David Bailey | TrustRadius Reviewer

Google Voice

I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
Anonymous | TrustRadius Reviewer

Return on Investment

Dialpad

  • Positive - It has improved our workflow in the solicitation of employees since we no longer need to worry about sending too many texts and getting shut down.
  • Positive - It works great on all mobile apps.
  • Negative - The interface is slow and glitchy and not as quick or easy to use as Google Voice.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Pricing Details

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad
8.0
Google Voice
8.7

Likelihood to Renew

Dialpad
Google Voice
9.0

Usability

Dialpad
8.0
Google Voice
8.9

Support

Dialpad
7.4
Google Voice
7.2

Implementation

Dialpad
Google Voice
9.7

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