Likelihood to Recommend
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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I think it is great for many of the following areas: High level roadmaps, Commercialization, Product Readiness and Project Planning. It depends on what the needs are of a person, but any of the areas I mentioned would be a great reason to use Monday.com. There are so many more features that I did not use
Read full review Pros Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms. Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand. User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination). Read full review Manage tasks across multiple projects and people seamlessly Houses team member routines and workflows so nothing falls through the cracks Keeps communication clear as it's all done within the item updates Weekly team meetings are hosted in Monday so that tasks can be assigned on the spot Read full review Cons Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal. Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that. More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard. Read full review The mobile app sometimes gets glitchy when our field managers are on the go. Sometimes, filters they have set in their app, cancel out or change to filters of other managers. There are times that monday.com loads faster, and there are times that it loads slower... I'm not sure if that is network congestion at our end or at monday.com's end. It could be either. I would like to be able to share connected boards "publicly" with our production crews. Unfortunately, it seems that if the info is shared/connected/mirrored from a board that is not openly accessible "publicly," it isn't viewable. I'm still working on this and have not given up but not sure we are at a point where we need an Enterprise account. Read full review Likelihood to Renew
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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We rely on monday.com to track clients. There is currently not another software out there that we would prefer to use for client management, so I do not see a reason why we wouldn't renew our subscription with monday.com.
Read full review Usability
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think
is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
Read full review Reliability and Availability
There have only been 2 instances in the past year where monday.com was down.
Read full review Performance
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
Read full review Support Rating
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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The platform has worked so well that I have not needed to contact their service team yet, so I'm not sure how fast their response times are. I imagine they must be really fast to reply though if people have needed to contact them as infrequently as I have! I marked it as a 10 because I couldn't select the "?" on the slider, but didn't want to give them a 1 for a service that I haven't had an opportunity to use.
Read full review Online Training
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
Read full review Implementation Rating
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Read full review Alternatives Considered Drupal
is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Read full review Scalability
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
Read full review Return on Investment Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign. Immediate response - those that submit forms receive immediate response that their form has been submitted. Read full review Time Savings to have a general repository to track ongoing clients across a variety of sources and platforms. Increase in closing new business leads that were previously lost in email and forgotten. Improved budget planning as I can see at a glance when projects are due and the associated project cost/projected income. Read full review