Freshchat vs. UserIQ
Freshchat vs. UserIQ
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
UserIQ | N/A | UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journey | N/A |
Freshchat | UserIQ | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | UserIQ | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Chat Analytics and Reports |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshchat | UserIQ | |
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Small Businesses | Gist Score 9.6 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | UserIQ | |
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Likelihood to Recommend | 9.0 (25 ratings) | 7.5 (6 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | 8.1 (2 ratings) |
Support Rating | 9.0 (1 ratings) | 9.5 (2 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | UserIQ | |
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Likelihood to Recommend | Freshworks Inc | UserIQ |
Pros | Freshworks Inc | UserIQ |
Cons | Freshworks Inc | UserIQ |
Likelihood to Renew | Freshworks Inc | UserIQ No answers on this topic |
Usability | Freshworks Inc | UserIQ |
Support Rating | Freshworks Inc | UserIQ |
Implementation Rating | Freshworks Inc | UserIQ No answers on this topic |
Alternatives Considered | Freshworks Inc | UserIQ |
Return on Investment | Freshworks Inc | UserIQ |
ScreenShots |