Laserfiche vs. Square 9 Softworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Laserfiche
Score 8.2 out of 10
N/A
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with…
$540
per year per user
Square 9 Softworks
Score 9.8 out of 10
N/A
For document-intensive companies looking to improve business efficiency, Square 9 Softworks develops solutions for process automation that aim to drive increased productivity across all business applications.
$250
per month 5 users
Pricing
LaserficheSquare 9 Softworks
Editions & Modules
Starter
$540
per year per user
Starter
$600
per year per user
Professional
$710
per year per user (starts at 10 users)
Professional
$830
per year per user (starting at 5 users)
Business
$830
per year per user (starts at 25 users)
Business
$950
per year per user (starting at 25 users)
Enterprise
Custom
Square 9 Process Automation Essentials
$50
per month per user (5 User Minimum)
Square 9 Digital Transformation Essentials
$68
per month per user (5 User Minimum)
Square 9 Enterprise Essentials
$75
per month per user (10 User Minimum)
Offerings
Pricing Offerings
LaserficheSquare 9 Softworks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsOffered via a three-tier pricing model that allows customers to scale their solution up or down based on the changing needs of their organization. Pricing excludes professional services and implementation fees
More Pricing Information
Community Pulse
LaserficheSquare 9 Softworks
Considered Both Products
Laserfiche

No answer on this topic

Square 9 Softworks
Chose Square 9 Softworks
Square9 is missing some of the features that Laserfiche offers, some that matter a great deal to our business - but their price point is much more competitive.
Chose Square 9 Softworks
Square 9 Softworks met the needs of what was needed.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
LaserficheSquare 9 Softworks
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Laserfiche
8.5
25 Ratings
6% above category average
Square 9 Softworks
-
Ratings
Content capture & imaging9.024 Ratings00 Ratings
File sync, storage & archiving8.024 Ratings00 Ratings
Document management8.525 Ratings00 Ratings
Records management9.024 Ratings00 Ratings
Content search & retrieval8.524 Ratings00 Ratings
Enterprise content collaboration8.019 Ratings00 Ratings
Content publishing & creation8.516 Ratings00 Ratings
Security, risk management & information governance9.023 Ratings00 Ratings
Contract lifecycle management9.019 Ratings00 Ratings
Automated workflows8.516 Ratings00 Ratings
Mobile support8.010 Ratings00 Ratings
Integration8.017 Ratings00 Ratings
Best Alternatives
LaserficheSquare 9 Softworks
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.7 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.6 out of 10
MSB Docs
MSB Docs
Score 9.4 out of 10
Enterprises
MediaValet
MediaValet
Score 9.6 out of 10
Conga Composer
Conga Composer
Score 9.3 out of 10
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User Ratings
LaserficheSquare 9 Softworks
Likelihood to Recommend
8.5
(48 ratings)
9.8
(59 ratings)
Likelihood to Renew
8.6
(16 ratings)
7.3
(7 ratings)
Usability
9.0
(9 ratings)
7.6
(5 ratings)
Availability
10.0
(2 ratings)
7.3
(2 ratings)
Performance
9.0
(1 ratings)
7.3
(2 ratings)
Support Rating
9.4
(9 ratings)
8.3
(26 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
6.4
(3 ratings)
Ease of integration
8.0
(1 ratings)
4.5
(2 ratings)
Product Scalability
-
(0 ratings)
7.3
(2 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
LaserficheSquare 9 Softworks
Likelihood to Recommend
Laserfiche
Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
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Square 9 Softworks
I don't recall a period of time when we couldn't access our data in the Square 9 cloud. The software works really well. I can't remember the last time I had to submit a support ticket. While we were working on the project, the technicians were great at utilizing software like ScreenConnect and Calendly to complete tasks.
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Pros
Laserfiche
  • Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
  • Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
  • Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
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Square 9 Softworks
  • It's easy to design a form - many featured features allow you to create what you need.
  • The workflows allow you to set conditions to take it in different directions based on the request - such as skipping approval levels.
  • You do not have to be a programmer to design a form and workflow (although similar skills are needed).
  • It's not hard to check on the status of a user request (form submission).
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Cons
Laserfiche
  • While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
  • Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
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Square 9 Softworks
  • The functionality is great but it can be a bit overwhelming. There's so much you can do that it's hard to remember how to do it - even if they've reviewed it with you and left themselves available for follow up. I don't want to necessarily have to take a class to learn how to use the product in full.
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Likelihood to Renew
Laserfiche
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
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Square 9 Softworks
We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.
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Usability
Laserfiche
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
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Square 9 Softworks
Not sure if 10 is favorable or not, but this is supposed to be an unfavorable rating. I find that the solution lacks intuitiveness that should be inherent. I liken it to a large stack of papers and you have to be creative in finding what you want.
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Reliability and Availability
Laserfiche
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
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Square 9 Softworks
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
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Performance
Laserfiche
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
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Square 9 Softworks
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
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Support Rating
Laserfiche
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
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Square 9 Softworks
Support is always extremely helpful and responsive. Whenever we have a question, it is simple contacting them and also setting-up an appointment, if necessary. Scheduling the appointment is easy and they are willing to talk on the phone, which is not always true with software companies. Their report support tools are also really east to use.
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In-Person Training
Laserfiche
No answers on this topic
Square 9 Softworks
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
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Online Training
Laserfiche
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.
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Square 9 Softworks
No answers on this topic
Implementation Rating
Laserfiche
No answers on this topic
Square 9 Softworks
I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.
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Alternatives Considered
Laserfiche
The core infrastructure of Laserfiche, and the end user experience, is vastly superior. OnBase has a TERRIBLE UI and administration console by comparison. The core architecture of OnBase is also more scattered, while all Laserfiche processes go through a single service. Overall, the Laserfiche product is easier and more intuitive to install, maintain, and use.
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Square 9 Softworks
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
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Scalability
Laserfiche
No answers on this topic
Square 9 Softworks
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
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Return on Investment
Laserfiche
  • Laserfiche has increased the efficiency of our sales reps by giving making all of the historical sales deal information very simple and fast to retrieve.
  • Laserfiche has increased our efficiency with our AP department and gave department heads the ability to approve invoices where ever they are.
  • I would say the biggest ROI came with the transparency of the order process for new deals. Before there would be numerous phone calls made daily to find out where an order was within the process, and now you can simply look at all deals at any time.
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Square 9 Softworks
  • Elimination of all filing activities, labor $$$ of at least $20,000 per year.
  • Elimination of file cabinets, retention management, boxing and storage, purging and shredding... again, thousands of dollars of savings
  • Estimate that we paid for the software in the 1st year and would never go backward to our old processes
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ScreenShots

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile Repository

Square 9 Softworks Screenshots

Screenshot of GlobalSearch, which allows users to organize and sort documents based on extracted dataScreenshot of automated data extraction from documents using Square 9's AI-powered extraction tool, TransformAI.Screenshot of GlobalCapture, which is used to build workflows and automatically assign tasks to users.Screenshot of a front-facing Portal for new hires and applicants. This lets them fill out important employee documents such as job application, Direct Deposit and W-4 forms.Screenshot of the hiring and onboarding portal, where new hire documentation is completed.Screenshot of GlobalForms, which has new hire government forms such as I-9 and W-4 forms.