What users are saying about
113 Ratings
27 Ratings
113 Ratings
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Score 7.7 out of 100
27 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Central
8.1
Zoho Assist
7.8
Screen sharing
LogMeIn Central
8.5
Zoho Assist
8.6
File transfer
LogMeIn Central
8.9
Zoho Assist
7.4
Instant message
LogMeIn Central
7.8
Zoho Assist
7.5
Secure remote access with Smart Card authentication
LogMeIn Central
8.7
Zoho Assist
10.0
Access to sleeping/powered-off computers
LogMeIn Central
6.5
Zoho Assist
7.0
Over-the-Internet remote session
LogMeIn Central
9.2
Zoho Assist
8.5
Initiate remote control from mobile
LogMeIn Central
9.2
Zoho Assist
10.0
Remote management of servers & workstations
LogMeIn Central
9.5
Zoho Assist
7.4
Remote Active Directory® management
LogMeIn Central
5.6
Zoho Assist
6.4
Centralized management dashboard
LogMeIn Central
8.7
Zoho Assist
5.7
Session record
LogMeIn Central
8.4
Zoho Assist
10.0
Annotations
LogMeIn Central
6.9
Zoho Assist
5.3
Monitoring and Alerts
LogMeIn Central
6.7
Zoho Assist
5.8
Multi-platform remote control
LogMeIn Central
8.9
Zoho Assist
10.0

Pros

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

LogMeIn Central

LogMeIn Central 8.9
Based on 49 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 1 answer
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Logan Baker | TrustRadius Reviewer

Reliability and Availability

LogMeIn Central

LogMeIn Central 9.2
Based on 50 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Central

LogMeIn Central 8.2
Based on 1 answer
I have not used the support much, the product works for me
Chris Barton | TrustRadius Reviewer

Zoho Assist

Zoho Assist 7.7
Based on 4 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Implementation Rating

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Pricing Details

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

LogMeIn Central
8.3
Zoho Assist
7.7

Likelihood to Renew

LogMeIn Central
6.4
Zoho Assist

Usability

LogMeIn Central
8.9
Zoho Assist
10.0

Reliability and Availability

LogMeIn Central
9.2
Zoho Assist

Support Rating

LogMeIn Central
8.2
Zoho Assist
7.7

Implementation Rating

LogMeIn Central
8.2
Zoho Assist

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