What users are saying about
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Top Rated
192 Ratings
Top Rated
431 Ratings

monday.com

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Top Rated
192 Ratings
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Score 8.5 out of 100
Top Rated
431 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Project Management

monday.com
8.2
Zoho CRM
Task Management
monday.com
9.2
Zoho CRM
Resource Management
monday.com
8.3
Zoho CRM
Gantt Charts
monday.com
8.3
Zoho CRM
Scheduling
monday.com
8.1
Zoho CRM
Workflow Automation
monday.com
8.0
Zoho CRM
Team Collaboration
monday.com
9.1
Zoho CRM
Support for Agile Methodology
monday.com
8.0
Zoho CRM
Support for Waterfall Methodology
monday.com
7.0
Zoho CRM
Document Management
monday.com
7.7
Zoho CRM
Email integration
monday.com
7.9
Zoho CRM
Mobile Access
monday.com
7.9
Zoho CRM
Timesheet Tracking
monday.com
8.1
Zoho CRM
Change request and Case Management
monday.com
8.3
Zoho CRM

Professional Services Automation

monday.com
8.1
Zoho CRM
Quotes/estimates
monday.com
8.2
Zoho CRM
Project & financial reporting
monday.com
8.0
Zoho CRM

Sales Force Automation

monday.com
Zoho CRM
7.8
Customer data management / contact management
monday.com
Zoho CRM
8.1
Workflow management
monday.com
Zoho CRM
8.1
Territory management
monday.com
Zoho CRM
7.8
Opportunity management
monday.com
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
monday.com
Zoho CRM
7.2
Contract management
monday.com
Zoho CRM
7.6
Quote & order management
monday.com
Zoho CRM
7.5
Interaction tracking
monday.com
Zoho CRM
8.3
Channel / partner relationship management
monday.com
Zoho CRM
7.5

Customer Service & Support

monday.com
Zoho CRM
7.6
Case management
monday.com
Zoho CRM
7.7
Call center management
monday.com
Zoho CRM
7.4
Help desk management
monday.com
Zoho CRM
7.7

Marketing Automation

monday.com
Zoho CRM
8.1
Lead management
monday.com
Zoho CRM
8.1
Email marketing
monday.com
Zoho CRM
8.0

CRM Project Management

monday.com
Zoho CRM
7.9
Task management
monday.com
Zoho CRM
8.1
Billing and invoicing management
monday.com
Zoho CRM
7.7
Reporting
monday.com
Zoho CRM
7.9

CRM Reporting & Analytics

monday.com
Zoho CRM
8.1
Forecasting
monday.com
Zoho CRM
7.9
Pipeline visualization
monday.com
Zoho CRM
8.1
Customizable reports
monday.com
Zoho CRM
8.3

Customization

monday.com
Zoho CRM
8.4
Custom fields
monday.com
Zoho CRM
8.5
Custom objects
monday.com
Zoho CRM
8.4
Scripting environment
monday.com
Zoho CRM
8.5
API for custom integration
monday.com
Zoho CRM
8.1

Security

monday.com
Zoho CRM
8.3
Single sign-on capability
monday.com
Zoho CRM
8.2
Role-based user permissions
monday.com
Zoho CRM
8.4

Social CRM

monday.com
Zoho CRM
7.4
Social data
monday.com
Zoho CRM
7.4
Social engagement
monday.com
Zoho CRM
7.4

Integrations with 3rd-party Software

monday.com
Zoho CRM
7.5
Marketing automation
monday.com
Zoho CRM
7.7
Compensation management
monday.com
Zoho CRM
7.4

Platform

monday.com
Zoho CRM
7.1
Mobile access
monday.com
Zoho CRM
7.1

Pros

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

monday.com

monday.com 7.9
Based on 29 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

monday.com

monday.com 9.4
Based on 2 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$51
Standard$81
Pro$121
Enterprise$241
  1. per user
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

monday.com
8.4
Zoho CRM
8.0

Likelihood to Renew

monday.com
9.4
Zoho CRM
7.6

Usability

monday.com
8.9
Zoho CRM
8.0

Reliability and Availability

monday.com
Zoho CRM
9.0

Performance

monday.com
Zoho CRM
9.0

Support Rating

monday.com
7.9
Zoho CRM
4.0

Online Training

monday.com
Zoho CRM
8.2

Implementation Rating

monday.com
9.4
Zoho CRM
8.0

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