monday.com vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday.com
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$36
per month (3 seats)
Zoho CRM
Score 8.5 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
monday.comZoho CRM
Editions & Modules
Basic
$12
per month per user
Standard
$14
per month per user
Pro
$24
per month per user
Enterprise
Contact Sales
Contact us
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
monday.comZoho CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional DetailsYearly plan: Save 18% Monthly plan also available
More Pricing Information
Community Pulse
monday.comZoho CRM
Considered Both Products
monday.com
Chose monday.com
We chose to move from Zoho to monday.com when our company started growing exponentially. Overall, our team was thankful for the change because we were growing at far to fast of a speed for Zoho's tools to keep up with us. monday.com is a better, beefier platform with far better …
Chose monday.com
I'd put monday.com and Asana on par, then ClickUp and lastly Jira. Jira would be more appropriate for exclusively technology engineering teams. Jotform offers better choices for forms use cases especially ones with complexity. Zoho makes more sense when you have the full suite, …
Chose monday.com
This is a well-designed tool and it's one of the top ones to use hands down. I have used other tools like Slack or Evernote this tool is way more advanced for the everyday business needs.
Zoho CRM
Chose Zoho CRM
Zoho CRM is a cloud-based customer relationship management tool. It's excellent for companies and groups that need to collaborate to better support their customers. Zoho CRM is a cheaper alternative to monday.com, especially for small businesses that don't need all the features …
Chose Zoho CRM
We have only looked into other CRMs but Zoho is our first one. I think we chose it because of price not necessarily because it was better than any of the other options. It was our first CRM system so we didn't have anything to base it off of.
Chose Zoho CRM
Much better because its user friendly.
Chose Zoho CRM
We found Zoho CRM to be much more customizable than any of the many different software we tested before selecting Zoho. There are many cheaper, but these often only have one or two ways to manage a sale, where as Zoho can be programmed to do almost anything. There was a …
Features
monday.comZoho CRM
Project Management
Comparison of Project Management features of Product A and Product B
monday.com
8.4
2233 Ratings
10% above category average
Zoho CRM
-
Ratings
Task Management9.32219 Ratings00 Ratings
Resource Management8.61896 Ratings00 Ratings
Gantt Charts8.11294 Ratings00 Ratings
Scheduling8.51853 Ratings00 Ratings
Workflow Automation8.71926 Ratings00 Ratings
Team Collaboration9.42176 Ratings00 Ratings
Support for Agile Methodology8.21154 Ratings00 Ratings
Support for Waterfall Methodology7.01 Ratings00 Ratings
Document Management8.11794 Ratings00 Ratings
Email integration8.51598 Ratings00 Ratings
Mobile Access8.31773 Ratings00 Ratings
Timesheet Tracking8.01037 Ratings00 Ratings
Change request and Case Management8.81152 Ratings00 Ratings
Budget and Expense Management8.51025 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
monday.com
8.2
1004 Ratings
8% above category average
Zoho CRM
-
Ratings
Quotes/estimates8.7671 Ratings00 Ratings
Project & financial reporting8.3887 Ratings00 Ratings
Integration with accounting software7.6499 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.1
288 Ratings
4% above category average
Customer data management / contact management00 Ratings8.4279 Ratings
Workflow management00 Ratings8.1266 Ratings
Territory management00 Ratings8.2196 Ratings
Opportunity management00 Ratings8.4253 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.0248 Ratings
Contract management00 Ratings8.2203 Ratings
Quote & order management00 Ratings7.9203 Ratings
Interaction tracking00 Ratings7.8249 Ratings
Channel / partner relationship management00 Ratings7.8192 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
7.9
221 Ratings
3% above category average
Case management00 Ratings8.0213 Ratings
Call center management00 Ratings7.4172 Ratings
Help desk management00 Ratings8.2189 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.1
266 Ratings
5% above category average
Lead management00 Ratings8.2261 Ratings
Email marketing00 Ratings8.1219 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.2
263 Ratings
7% above category average
Task management00 Ratings8.3248 Ratings
Billing and invoicing management00 Ratings8.0180 Ratings
Reporting00 Ratings8.2242 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.1
258 Ratings
6% above category average
Forecasting00 Ratings8.0216 Ratings
Pipeline visualization00 Ratings8.0235 Ratings
Customizable reports00 Ratings8.3249 Ratings
Customization
Comparison of Customization features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
7.9
277 Ratings
3% above category average
Custom fields00 Ratings8.3275 Ratings
Custom objects00 Ratings7.9222 Ratings
Scripting environment00 Ratings7.5178 Ratings
API for custom integration00 Ratings8.0203 Ratings
Security
Comparison of Security features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.2
266 Ratings
2% below category average
Single sign-on capability00 Ratings8.2231 Ratings
Role-based user permissions00 Ratings8.1261 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
7.9
165 Ratings
6% above category average
Social data00 Ratings7.9164 Ratings
Social engagement00 Ratings7.9156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.2
210 Ratings
10% above category average
Marketing automation00 Ratings8.4207 Ratings
Compensation management00 Ratings8.0138 Ratings
Platform
Comparison of Platform features of Product A and Product B
monday.com
-
Ratings
Zoho CRM
8.2
230 Ratings
9% above category average
Mobile access00 Ratings8.2230 Ratings
Best Alternatives
monday.comZoho CRM
Small Businesses
Stackby
Stackby
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
InEight
InEight
Score 9.5 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
InEight
InEight
Score 9.5 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
monday.comZoho CRM
Likelihood to Recommend
8.7
(2238 ratings)
8.3
(312 ratings)
Likelihood to Renew
9.0
(32 ratings)
7.6
(42 ratings)
Usability
8.5
(2166 ratings)
8.0
(172 ratings)
Availability
8.2
(8 ratings)
8.9
(7 ratings)
Performance
8.6
(8 ratings)
8.4
(8 ratings)
Support Rating
8.7
(1885 ratings)
6.5
(69 ratings)
In-Person Training
9.1
(1 ratings)
8.0
(1 ratings)
Online Training
9.1
(4 ratings)
5.8
(8 ratings)
Implementation Rating
9.1
(7 ratings)
5.4
(16 ratings)
Configurability
8.2
(6 ratings)
5.1
(114 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
9.0
(6 ratings)
7.1
(5 ratings)
Product Scalability
6.9
(8 ratings)
6.3
(6 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
9.0
(6 ratings)
8.1
(13 ratings)
Vendor pre-sale
9.0
(6 ratings)
8.2
(13 ratings)
User Testimonials
monday.comZoho CRM
Likelihood to Recommend
monday.com
The platform is very well suited for our nonprofit programs that serve low-income clients who need diapers, wipes, and period products. It has helped us run our programs, capturing information and allowing us to view the data for reporting purposes. The ability to filter data is very helpful by allowing us to categorize information to get a better picture of the progress of our programs.
Read full review
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
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Pros
monday.com
  • I like summary of subitems, especially with subitasks as subitems and add item tracking for each subtask it can show total tracked in parent item. Similar with other columns, like numbers, status, date.
  • Dashboard features, Many kinds of dashboard view available, we can utilize on the basis of requirements.
  • monday.com workform is very powerful, easily share form link when submitted it will create line item in board with provided data.
  • monday.com automation is very helpful in order to automate steps with specific rules and easy setup.
  • monday.com also provides integrations in order to automate processes if need to integrate multiple app together. or need to transfer data between multiple apps.
Read full review
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Cons
monday.com
  • The desktop app for Mac seems to have a few issues with visual glitches appearing on screen, it only seems to go away when I close the tool and reopen it
  • Subtasks don't show on the individual users to-do list, only main level tasks
Read full review
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
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Likelihood to Renew
monday.com
Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
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Usability
monday.com
I give monday.com a 10/10 because I almost never encounter any lag or connectivity issues despite all of the many templates, boards, and automations we have. As a matter of fact, I feel like the last issue I encountered was over a year ago... and I'm in monday.com every single work day. Not only is monday trustworthy, it is easy to find what I'm looking for... making the overall usability extremely hard to beat.
Read full review
Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
monday.com
There have only been 2 instances in the past year where monday.com was down.
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Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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Performance
monday.com
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
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Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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Support Rating
monday.com
monday.com only really care about accounts that have 20 seats or more. While this is great for monday.com, it pushes smaller organisations to evaluate alternatives. We rate monday.com highly in our organisation because key staff have already got good experience with the application and we know we will get to 20+ seats one day. But, till then the billing model and lack of permanent enterprise features is a dread.
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Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training
monday.com
No answers on this topic
Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
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Online Training
monday.com
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
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Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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Implementation Rating
monday.com
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
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Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Alternatives Considered
monday.com
monday.com is simpler and easier to grasp, apply and navigate than ClickUp, but the ClickUp free version has so much more functionality available than the monday.com free / low-cost options (sorry, but it's true!). Google Tasks is really simple and I shouldn't really compare them - it's just really nice to be able to see my tasks right next to my Google Calendar or Gmail (widget) - the "all on one" view on the screen is really nice ease of access, but the power of monday.com outweighs the nice-to-have of an all-in-one screen layout - it feels clumsy to bring in all my Calendar items from Google to monday.com, so an integration app to the Google screen where you can see monday.com tasks would be amazing.
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Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
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Contract Terms and Pricing Model
monday.com
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
monday.com
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
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Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Professional Services
monday.com
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
monday.com
  • >25% of our org is using monday.com to build Boards & projects. Only 5% used our prior Work Management System.
  • 100% of project communication is kept within monday.com. Which means we don't have to search Slack, Email, or other places to find a message.
  • 100% of our project files are kept or linked with monday.com. So, we don't have to find missing files in other locations.
  • monday.com integrates with Salesforce, so we don't have to manually duplicate data
  • 3rd-Party solutions are linking to our monday.com data and producing reports as humans read reports.
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Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
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ScreenShots

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of Automations

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.