monday.com vs Zoho CRM | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 192 reviews and ratings

Score 7.8 out of 10

Based on 431 reviews and ratings

Feature Rating Comparison

monday.com

Zoho CRM

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

monday.com

Zoho CRM

Quotes/estimates

Project & financial reporting

monday.com

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

monday.com

Zoho CRM

Case management

Call center management

Help desk management

monday.com

Zoho CRM

Lead management

Email marketing

monday.com

Zoho CRM

Task management

Billing and invoicing management

Reporting

monday.com

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

monday.com

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

monday.com

Zoho CRM

Single sign-on capability

Role-based user permissions

monday.com

Zoho CRM

Social data

Social engagement

monday.com

Zoho CRM

Marketing automation

Compensation management

monday.com

Zoho CRM

Mobile access

Pros

Easily move columns and rows to customize your view.
Easily update progress status with the click of a button, and assign a task owner.
The bright color coding makes it easy to visually organize information and track progress at a glance.

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Founder+CEO

Wild MeApparel & Fashion, 11-50 employees

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Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 11-50 employees

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Cons

This may already exist - but I would love a video that tells us about all the latest features.
I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.

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Project Manager

Mid South Best RentalsReal Estate, 11-50 employees

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I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
I wish it had an easier integration with our marketing platform, Hubspot.
I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.

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Marketing Coordinator

Cosmo DeNicola CompaniesEvents Services, 201-500 employees

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Likelihood to Renew

monday.com 9.4

Based on 2 answers

It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.

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Learning Management System Analyst -- CornerstoneOnDemand

H&E Equipment Services, Inc.Machinery, 1001-5000 employees

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Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

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Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

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Usability

monday.com 8.9

Based on 6 answers

The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.

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Web designer

EstrenarVivienda.comInformation Technology and Services, 1-10 employees

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Zoho CRM 8.0

Based on 4 answers

There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.

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Business Owner

MiniFabrikamConsumer Services, 1-10 employees

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Support Rating

monday.com 7.9

Based on 29 answers

We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.

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Co-Founder

Alabaster CoRetail, 1-10 employees

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Zoho CRM 4.0

Based on 4 answers

Horrible experience. They should send regular apologies and refunds to all existing customers.

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Attorney / Founder

Gupta Legal CenterLegal Services, 1-10 employees

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Implementation Rating

monday.com 9.4

Based on 2 answers

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.

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Learning Management System Analyst -- CornerstoneOnDemand

H&E Equipment Services, Inc.Machinery, 1001-5000 employees

View all 2 answers on this topic

Zoho CRM 8.0

Based on 4 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

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Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

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Alternatives Considered

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.

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Nathan Sichilongo

Regional Manager

Dotcom ZambiaConsumer Services, 11-50 employees

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I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.

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Installer/sales

Right Now MobilityHospital & Health Care, 1-10 employees

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Return on Investment

I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
It helps me stay organized and the rest of my team stay organized and in the loop
no negatives so far

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Head of Customer Experience

ArriveLeisure, Travel & Tourism, 51-200 employees

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The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
We are able to get our work done in a user-friendly environment. It helps the day run much smoother.

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Sales Associate

ICANotes LLCComputer Software, 11-50 employees

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Screenshots

See All (5) monday.com Screenshots

See All (10) Zoho CRM Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

monday.com Editions & Modules

Edition

Basic	$5¹
Standard	$8¹
Pro	$12¹
Enterprise	$24¹

per user

Additional Pricing Details

Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$12*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$12¹
Professional	$20¹
Enterprise	$35¹

per user, per month

Additional Pricing Details

—

Rating Summary

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

monday.com

Zoho CRM

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