Likelihood to Recommend
For a SOHO business, this solution is ideal. You don't need to administrative overhead of other products like GSuite, and it saves licensing costs. The maintenance effort is minimal as long as you use their default applications. Migrations to newer versions can be done with a few commands and run automatically. If you're planning on using Nextcloud in large deployments with many users, you'll start to see higher costs on your resources and maintenance. There will be a point at which Gsuite becomes easier to manage.
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The ease of use, especially for users who need support. The Team Viewer Quick Support tool is very useful in this situation. Only the most essential details, such as the ID and password that the Administrator needs in order to choose themselves, are provided here. This software doesn't require installation and can be launched directly by the user. Additionally, it is very nice to have the option to brand the Quick Support Tool.
Read full review Pros Remote collaboration platform with just the right tools. Ease of access from any device, anywhere. Solid templates for development teams to collaborate without distraction. Read full review Un-attended Remote Access control Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights Push Windows and Third-Party updates (depends on the version that you buy) Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy) Read full review Cons Slow in comparison to other solutions May be complex for the start since there are lots of apps and features May be not focusing on core topics Read full review Can TeamViewer have an easy access in areas which are challenged on internet. It is not easy to connect when there is unstable connection or slow, thus, causing the delay as well on target work. It pretty much cause some frustration on both parties as we can only wait when connection is at back to re-connect again The free TeamViewer version has limited access to remotely connect to PC or devices. For faithful users, can TeamViewer increase more time of free remote access before a User subscribes for the paid version. The chat or call box or option needs some improvement on its interface. However, everything else is OK Read full review Likelihood to Renew
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Read full review Usability
Compared to other products I've used (
), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review Reliability and Availability
Always available if setup correctly.
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The application is built on VNC which is a very stable technology.
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I never needed support as everything always worked fine. The documentation on Nextcloud website is extensive and clear. The community is very active on the forum and should support you if you don't already find what you are looking for.
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I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
Read full review Online Training
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Read full review Alternatives Considered
Nextcloud stacks up pretty well against
. I really appreciate the fact that Nextcloud seems to integrate with other products pretty seamlessly and allows for extensibility that our product team can extend and improve functionality without a tremendous ramp-up time. We once used
in previous years, but they went the wrong way, and have found Nextcloud to be the right direction over time.
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When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
Read full review Scalability
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review Return on Investment It allowed us access to our files from any device over the internet. It helped manage and organize our file sharing with third parties. It provided a secure wrapper for accessing files. Read full review Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful. TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service. It is also recommended for system administrators who cover several offices with a small number. Read full review ScreenShots