What users are saying about
20 Ratings
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Top Rated
63 Ratings
20 Ratings
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Score 8.4 out of 100

Playvox

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Top Rated
63 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Novatime

It does all aspects you need for timekeeping and PTO accruals. They also have back-end options to apply rules to applied breaks or PTO rollovers from year to year. The system is very complex, but at the same time, very simple to use.
Anonymous | TrustRadius Reviewer

Playvox

We tested other products before selecting Playvox and Playvox at the time was by far the easier product to use to get started. Because we have multiple teams, and teams located in multiple places it made it easy to pull it all together in ways our manual excel sheet method was not cutting it. It gave us more insight into the QA monitors and coaching that our leads at other locations were performing. While we are still on the legacy learning program (so I cant speak to the newer version), it has been great in ensuring that are team is all getting the same information, and helping us provide the same information to new hires. It gives agents the chance to go back and review the information as they need.
Anonymous | TrustRadius Reviewer

Pros

Novatime

  • User interface is great for administrators.
  • User experience has been really appreciated by our users (managers/supervisors).
  • User experience has also been really appreciated by our non-exempt employees when punching in and out.
Anonymous | TrustRadius Reviewer

Playvox

  • Playvox organizes my reviews well. Everything I need to know is listed in one place and there is an option for more in-depth information and communication on those reviews.
  • Playvox is user friendly. Searching for information I need is so easy.
  • Playvox allows for a community as well as support from your employer.
Fallon Penrod | TrustRadius Reviewer

Cons

Novatime

  • It can be very slow and delayed in punches.
  • It doesn't always capture everyone's punches immediately.
  • There are quite a few areas where you have to be mindful of saving it correctly otherwise the information is all lost and that can be frustrating for users.
Anonymous | TrustRadius Reviewer

Playvox

  • One area I can see for improvement would be to allow an individual to post a GIF in a reply. Right now, replies are limited to attachments and emojis. The ability for an agent to use a GIF, as in the initial post, would be fun.
  • The type is quite small. I do believe an increase in font size would also improve Playvox.
  • One other item I would like to see improved upon would be the brightness or lack thereof, of the wording. Sometimes when posting, the font is so light you can barely see it. Now, this does not speak of the functionality of the program, but the impact may be greater if we could see what we were typing. It is very faint...
Shauna Stermer | TrustRadius Reviewer

Likelihood to Renew

Novatime

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.0
Based on 2 answers
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

Novatime

Novatime 7.0
Based on 1 answer
On the employee's side of things, Novatime is pretty intuitive and fairly easy to use. All they have to do is either press a button to punch in or punch out. If they are entering in their hours, all they have to do is type in the number of hours per day.On the manager's side of things, Novatime is also fairly easy to use. It highlights in red any missed punches and in green any OT that the employee has. There are links on the homepage of the manager's page that will lead them to a list of all their employees' missed punches for a pay period and they can fix them all before payroll is due.Novatime becomes a bit more complicated on the administrator's side. The issues I have run into with Novatime normally come after updates/upgrades to their system. They have been getting better, but the administrator's side is still a bit clunky and takes a while to find what you are looking for. It is not as intuitive as the other sides and takes a bit of computer knowledge to figure it out.
Jennifer Steffens | TrustRadius Reviewer

Playvox

Playvox 9.6
Based on 2 answers
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Novatime

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
It is working properly
Anonymous | TrustRadius Reviewer

Performance

Novatime

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

Novatime

Novatime 8.5
Based on 4 answers
The program itself can be customized in many different ways to meet the needs of the company/organization that it is working with. The charts/graphs on the new homepage are somewhat helpful and link to useful information. It has some really nice scheduling features that allow managers to see the difference between hours expected to work and actual hours worked as well as overtime, absences, and non-scheduled shifts. Processing payroll is quite simple. PTO request off is straightforward.
Anonymous | TrustRadius Reviewer

Playvox

Playvox 8.7
Based on 3 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

Novatime

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
Well I think it works
Anonymous | TrustRadius Reviewer

Alternatives Considered

Novatime

The product is easy to use, and everyone picks up on it quickly. It is less expensive, and has more to offer than any other product I’ve found.
Adam Bander | TrustRadius Reviewer

Playvox

Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Mihail Marinov | TrustRadius Reviewer

Scalability

Novatime

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

Novatime

  • We've had great positive impact from our employees and supervisors, who have been really appreciative of improvements over our last timekeeping system.
  • Less time has been spent in dealing with system issues/errors for timesheets, etc.
Anonymous | TrustRadius Reviewer

Playvox

  • It has been very favorable since our BPO has been recognized for the quality of our agents.
  • Coaching sessions are very dynamic and agents can complete them in a few moments according to their availability.
  • It helps us to capture the weaknesses and strengths by providing process refreshment.
Gretty Gutierrez | TrustRadius Reviewer

Screenshots

Pricing Details

Novatime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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