Emburse Chrome River

It's easy, simple, yet effective and we have several older employees who are "technology challenged" who don't have a problem using it! Which says a lot! Overall we've had great experiences with it. There is no perfect software, but this one comes close and that's a win my book if you ask me.

Very easy to track, approve, and manage expenses across the organization. The user interface is streamlined and easy to learn even as a beginner. The [enterprise-level] support is exceptional and was one of the best I've seen in the industry. I also loved how easy it was for us to integrate car rentals and business trip expenses.

This saved our company a lot of manual hours. Time is one thing we can't get back!

Almost all of our users are able to figure out how to submit a report with limited training. The only downside currently is Chrome River likes to use white. There is a lot of it.

I think the app and website are easy to use and navigate. The buttons are large enough and the process fairly clear. The only questions we get are usually on business specific rules; certain requirements on certain expense types.

I love using Chrome River and I think it is very simple. I like how everything is laid out and how there is an option to look at expense reports as a pdf (very helpful if you need to share it with someone or save it for documentation). I am not a huge fan of email approvals, only because I think it is too easy for someone to approve without verifying all of the information.

We have a wide range of user experience opinions. Most of our users were very hesitant to switch from paper-pushing to fully electronic submission, approval, and processing. Since converting we have users that love the system and its ease of use and we have users that completely despise having to use it. But most users that do not like the system are some of our more technically challenged employees.

Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.

Chrome River is pretty intuitive to use. There are some navigation issues that get confusing but overall it is fairly easy.

We don't feel that it's intuitive enough. Employees skip lines and enter in the wrong order which can cause CR to get hung up. Employees aren't used to entering their own allocations. They struggle using the email approval on their phones because they think that by clicking on Approve the first time, they are done. But they need to click Approve one more time. Also, people aren't checking to see if they have anything to approve, so items just sit there.

Chrome River is very user-friendly but there are still some associates who have questions with more complicated questions. These include specific charges like hotel folios and expense line items that have a huge number of guests. They have a lot of questions about the bulk CSV file upload for the external guests.

Our users have had some issues with the existing online training that Chrome River makes available. Namely, it has been difficult to get our population of users to self-train. We have had to set up individualized training in addition to the online materials, which I thought should be sufficient. The materials that are available are excellent and extensive.

Although I haven't been involved in every step nor do I manage the day-to-day processes, I do use Emburse on a regular basis to code and submit expense reports. I find the user interface to be fairly easy to use and our field crews seem to have picked up on it as well.

Super easy to use.

Our motto has always been to "not complicate" and to "keep it easy for the user". Chrome River gives us the ability to get the detailed data that we need in order to process expenses yet still keep the entry of the expense very user-friendly and less time restrictive for the traveler.

I like Chrome River besides a few issues here and there the overall system is easy and helpful.

The system works fine, and all of our users have become familiar with it. However, we are unable to pay employees electronically directly from the system, so we have to do that separately, which adds additional time. That time is crucial, and it would be very helpful if they had other ways to offer that feature.

It's very intuitive and easy to use.

I don't work in the current active environment for our pcard system with Emburse Chrome River. I am currently part of the Travel program that is being built.

The overall EXPENSE experience is excellent and our users love the mobile app and Click to Send functionality. Our specific needs cause some additional drop down selectors to be added, and these added selectors are a bit "clunky" currently as we look for other options to get the information n the forms and into the exports.

It is easy to use. Not a lot of training is needed. It's self-explanatory.

The user interface and experience is excellent

I have used Concur, AmEx, and other expense reporting Apps. Even an excel spreadsheet wins hands down compared to Chrome River. Chrome River is the worst user interface and most hairbrained navigation to date, I have ever experienced in an expense reporting App.
I would give this a "0" if it were an option.

The web interface has improved dramatically, but can be a bit confusing at times if you are not using the application consistently.