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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)6.060%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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ConnectWise Automate Demo
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
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ConnectWise Automate Integrations
ConnectWise Automate Competitors
ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
Attribute Ratings
Reviews
(26-50 of 53)Companies can't remove reviews or game the system. Here's why
February 05, 2019
ConnectWise Automate Is Great If You Have The Money.
- For the time we were heavily using it, it did help with some automation.
October 18, 2018
Powerful product but support needs an overhaul
- In many ways Automate has sped up our ability to service end users. The remote control allows multiple techs to concurrently remote to a device allowing techs to assist each other.
- We have been able to utilize the scripting to do more than our previous RMM. For instance, we can deploy and monitor Bitlocker encryption ensuring that our clients with compliance requirements have the required evidence.
- Dataviews in Automate allow us to access/filter/sort data very quickly with the need to use reporting tools.
- Support has a negative impact on our team. Support takes far too long and we seem to deal with more issues than what we think is acceptable. At times we wonder if anyone else actually uses some of the features in the product because we seem to be the first to find the problems.
October 03, 2018
Connects Wisely and Quickly
- Techs won't have to travel to remote sites
- It saves money because it lessens downtime
- Deployment is not difficult
August 03, 2018
Connectwise Automate - Tons of power, tons of time spent
- We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
- We were able to negotiate a price that worked for us for an up-front purchase which was nice.
- We found the pricing to be very competitive.
- Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
June 14, 2018
Connectwise to the rescue!
- Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
- Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
- Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
October 06, 2017
ConnectWise Automate is the best!
- Positive: Automate helps us better service our customers.
September 08, 2017
Pretty good product for small/mid MSPs
- As far as actual dollar amount would go, I couldn't tell you. However, as an admin, there is a lot of automation that does occur and does work well for us, so I could say that we do get a lot out of the product. There are a lot of small, administrative tasks that LT performs on the backend, that saves a lot of time. We rely less on people and more on the tool to handle NOC related issues.
- Given that CWA is an industry standard - we hire more and more techs with pre-existing experience - which decreases our training time for new techs
- Having a single pane of glass for managing a diverse set of data, tools and end-points is a time-saver
- Strong integrations with ConnectWise Manage and ConnectWise Control is a huge time saver
April 24, 2017
LabTech Review - MSP Standpoint
- Its plain and simple - The ROI is in the fact that you can manage multiple clients, with multiple machines from one location. You can't do that with on prom engineers.
- Working on things remotely has freed up our time for on prom engineers to focus on larger issues or projects - while our Service Desk can handle Desktop Support.
- Moving to a remote model requires a larger investment in supporting a Service Desk.
April 17, 2017
LabTech - Good solid choice for the MSP
- Lots of minor issues and maintenance tasks are automated which has helped free up techs.
- We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.
March 09, 2017
I trust Labtech to automate our support
- Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.
March 03, 2017
Experience Using LabTech
- Overall, LabTech has had a positive ROI for us, because it has helped us provide metrics that show our clients how we are keeping their systems running.
- We appreciate the customer support greatly, because LabTech is a very complicated system, and having help with expertise and experience is very necessary, and they do it well.
- When wanting real-time data or running scripts (or even scheduling them), we have been able to easily use LabTech for these important purposes.
February 28, 2017
Automation at its finest
- Labtech reduces the amount of man power that you need by automating tasks.
- Labtech is very pricey and you have to pay them for help with more complex issues.
- Save money by saving time.
February 24, 2017
LabTech, the last RMM You Will Ever Use
- Reduced load time on technician timetables, opening time up to additional work that may have been put off until after regular tasks are done.
- Enables software and patches to be pushed out in minutes instead of hours.
- Lets end users submit tickets directly from a tray icon, reducing time between the first time an issue pops up and when it is brought to your attention and resolved.
September 28, 2016
Great software, needs Mac support and a refreshed UI
- Less truck rolls
- Automation reduces tickets
- Manages AV
September 27, 2016
Labtech Review for MSPs
- LabTech has not really helped us that much. It was cheaper than Kaseya so we saved a little money but the time lost working to tune and fix issues with the system makes that a wash.
- Best thing about LabTech is ScreenConnect!
September 19, 2016
LabTech - An MSP's best automation tool
- LabTech allowed us to reduce from dozens of hours per month of manual effort in support of each system to minutes per month. It has allowed our business to grow while keeping our staff size down.
September 16, 2016
How LabTech has improved our day to day operations.
- Due to the level of automation LabTech provides us, LabTech lets us provide increased quality support to more clients with fewer techs.
- As LabTech synchs with our PSA ConnectWise, we are better able to accurately bill our clients for the number of managed systems. Previously we would bill a client for a fixed number of systems in initially, but the client bill would be fixed at that amount. LabTech automatically adjusts the quantity of managed systems on the bill based off of the computers it discovers on the network.
- While LabTech is an expensive product when you first look at the pricing, the pricing is in line with the competition. It also does a lot for us and if you were to purchase individual products for all solutions (monitoring, remote control, patch management, software deployment, inventory, etc), it would undoubtedly cost more money while being much more difficult to use.
- Better leverage of technical resources. Force multiplication is the name of the game when discussing automation tools. It's enabled us to keep our technical headcount low and pay our people better as a result.
September 13, 2016
LabTech leads to more productive and positive environment
- It was much cheaper for us to purchase LabTech than to keep paying for support on the product that we owned previously.
- It took us much longer than expected to fine tune the system and be using LabTech 100%. If you switch from another tool, plan on several months to get it implemented and you will need a resource dedicated to this effort.
- In the end, we are more productive and my team is much less frustrated than they were previously.
August 17, 2016
LabTech is everything you need in a tool to support your Managed IT Services business
- Before we implemented LabTech we were having trouble selling our Managed IT Services, and when we did sell it we were having difficulty meeting the promises that we had made. Since implementing LabTech over 5 years ago our number Managed IT Service customers/managed endpoints have grown over 10x, and a lot of that can be attributed to having the right tool in place to be able to support those customers.
- The companies that LabTech partners with make it very easy to provide additional services - either included in the cost of MSP or additional. Services like Webroot AV which come at a monthly subscription allowed us to put aside the yearly conversations with our customers about re-upping AV and focus on more critical systems and services. That reduced the drag on our sales department to free them up to go after bigger and better fish.
August 17, 2016
Labtech an excellent MSP framework
- Labtech's automation has made our techs more effective
- The amount of time to get effective with the system is about 3x what was initially estimated
August 15, 2016
LabTech is a platform you can build an IT service company on
- Positive: Labor saving - We can get more done with less labor using the power of monitors and scripting that are at the core of LabTech.
- Negative: Shelfware - At the time we purchased LabTech (5 years ago) we had to buy more licenses than we needed to support our clients. A pay for what you use (As a Service) approach would have made things easier to grow into.
- Positive: Community - LabTech as a platform goes beyond the bits that make up the program. The Automation Nation conference held annually in Florida is a great place to find others that use LabTech to do what you do and receive inside tips on how to get the most out of your investment. I've had 10 minutes conversations at this event that saved me thousands of dollars and weeks of time. The LabTech Geek (independent of LabTech Software) website is also an invaluable source of shortcuts and gems that will get you up and running more quickly or take your LabTech to the next level.
August 03, 2016
LabTech, Managed or Not?
- Fewer human resources needed
- Occasional additional man hours needed for customization.
- Product grows as we do
July 25, 2016
LabTech Review
- It was beneficial from the testing perspective. It had a positive impact on that.