TrustRadius
ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.https://media.trustradius.com/product-logos/wz/3F/XBNT4V9FQ0ES.PNGConnectWise Control for remote computer supportWe use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.,Very easy to connect to an end users computer because it is easy for the end user to establish a connection. End user just goes to a website and types in a code I have found that the graphics display is always reliable with ConnectWise Control whereas I had problems viewing certain screens and resolutions with other products. I like that ConnectWise Control maintains/re-establishes the connection after a reboot of the computer without requiring the end user to create a new connection Very easy to transfer files to the remote computer (with an FTP type interface),Graphic interface is pretty good, but there is always room for improvement Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view,9,The biggest positive impact is that it has allowed us to fix problems with remote computers in a much more efficient way No negative impact,LogMeIn Rescue and TeamViewer,Revit, SysTools G Suite/Google Apps Backup, Microsoft Office 365ScreenConnect has made a positive difference, we love it.We use ScreenConnect in the support department, for two purposes - troubleshooting and training. It allows us to speed up the process of troubleshooting when clients call in to the support line with problems or questions that can't easily be answered without seeing what they're actually doing. From a training perspective, it's a useful tool when delivering remote training, as it allows our staff to clearly and easily demonstrate elements of the system without having to spend too long in dry descriptions.,It's quick and simple to get started with a session - there's very little wasted time between acknowledging the requirement for a screen sharing session and getting up and running. From an agent perspective it's incredibly useful to have visibility on which other agents are running sessions, how long sessions have been running and whether users are connected at the other end. Being able to see this level of detail at a glance helps when trying to juggle multiple agents needing access at the same time (and is something our previous supplier didn't offer). We like the ability to brand the tool, so that it's in keeping with our design values. Clients who call in and require screen sharing sessions are often not very technologically savvy and/or anxious for their questions to be answered, so anything that helps them feel comfortable is a bonus.,As with every screen sharing tool which allows agents to take control of clients' computers, there can be problems with clients being able to download the necessary app. A number of our clients belong to local authorities and have to conform to council IT policies, which can be restrictive with things like firewall settings...in which case we're not always able to use ScreenConnect. I've not always found the help centre documentation to be the clearest - some of the customisation tools are quite difficult to understand at first, and it would be helpful for the documentation to be a little clearer. Ideally it would be good to have some simple examples for regular use cases, in case it's not necessary to drill down into the more complex functionality.,8,To be honest, we were already using a rival screen sharing tool before we started using ScreenConnect. We chose to make a change because ScreenConnect has a better feature set, and is actually cheaper than the alternative - so there's been a positive impact in terms of reduced costs. In addition, we've found it to be quicker and more intuitive than our old solution, which has led to efficiency improvements. As mentioned before, being able to monitor who's using each licence and how long each session has been running has allowed us to plan our usage more effectively too.,,Zendesk,,6,Supporting clients with day to day requests Holding external client meetings,We use it for very simple purposes, and as far as I'm aware haven't experimented with it in any unusual ways.,We're happy with how we use it at the moment.,8,Yes,Price Product Features,Honestly I don't think we would. I'm happy with the process we went through, and the solution we hit on in the end.,8,8Say Yes to ConnectWise ControlWe deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone. We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation. The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.,Remote desktop support - fast and reliable. Remote command tools - powershell and admin cmd prompt. Access groups - it's easy to control access by group of machines or servers, even OS.,Sometimes over long sessions, the client freezes and I have to reopen it.,9,Increased efficiency through simple, reliable, and quick way of connection to end-user workstations.,ScreenConnect - Top Value and Features for Money SpentPrimary function is to allow 35 users remote access to their work desktops. We have a liberal work at home policy. Secondary use is to allow tech support to remotely access user computers for troubleshooting and software installs. Used across the entire organization. There are two flavors of ScreenConnect... Access and Support. We use Access primarily, but keep a Support account as well so that we are able to remote into employee's home computers as needed for troubleshooting.,ScreenConnect has very little lag while remotely accessing a PC. This was a principal non-cost reason for us to switch from LogMeIn. While there is a learning curve, we are able to control access to PC's using a variety of different permissions combinations, from setting user types and permissions, to setting session configuration parameters. Generally handles dual monitor display systems very well, although certain types of on board video cards can be problematic... as far as I can tell, an issue that SC cannot do anything about.,SC was clearly originally written from a tech support perspective. Consider: The person who is doing the remoting in is called the 'host' and the computer which is being accessed is called the 'client'. This is the exact opposite of LogMeIn, where the PC being accessed is the 'host', and the person doing the remote access does it from the 'client'. This is initially quite confusing to users who moved from LogMeIn. For people who are on a single screen remote PC but logging into a dual monitor system, moving between screens is clunky. One either must use the drop down menu to select the other screen, or open two separate windows and then click between them on the task bar. LogMeIn has a quick key function to switch; this has not been implemented in SC. Anytime a user copies data on the remote PC, the data is also copied to the cloud since SC doesn't know if the paste will be done to the remote PC or on the host PC. Normally, this is not a problem. However, our staff must often copy 100,000 line Excel files into reporting tools, and it takes a great deal of time to copy such a large dataset into the cloud. We have requested a config parameter to stop the cloud copies but it has not been implemented.,8,ScreenConnect is a far more cost effective tool than LogMeIn, and the principal reason we changed vendors was that LogMeIn kept substantially increasing prices, with no corresponding upgrade in features, performance, or support. LogMeIn has subscription steps of 25 and 100 users... 30 users means I must pay a very large per user subscription price. SC has the same steps but far lower pricing. Additionally, the support component in LogMeIn is priced separately and very expensive. For a single support seat, SC charges us nothing, and for our size, one seat is satisfactory. We get less user complaints regarding performance and access with SC than with LogMeIn or VPN, the exception being the delay caused when copying large files. No hard quantitative data, and, our remote user productivity seems to be as good as when they are at work.,LogMeIn Pro, LogMeIn Central, TeamViewer and GoToMyPC,Asana, Microsoft Office 365, BigTime IQMore for Less with ConnectWise ControlWe are currently using this platform to provide remote assistance to our clients whose services we manage, whether it be unattended access, one-off remote support upon request, and/or to present meetings, to save our clients money on call out's as well as enable us to have more time to spend on other clients. We are using this across our Information Technology & Communications platform, for pretty much any purpose that would enable us to carry out a task or request from a remote perspective. At the same time, this platform also enables us to monitor some other platforms via the extensions found on the ConnectWise Extension Marketplace.,This is a seamless, smooth and easy to use platform compared to the solution we used prior. Minimal to virtually no training is required to use this platform. There is a multitude of tools available allowing a support rep and/or the user on the other end full control. Some of the popular tools we like to use are the Multi-Monitor support enabling us to switch between the users monitors, reboot & reconnect in safe mode to diagnose/fix corrupted Operating System issues, easy to use Toolbox for transferring files on the fly with fantastic transfer speeds, recording of the Remote Session itself for internal training and compliance purposes, and then last but not least -- our favorite -- the Chat tool, where our clients can interact with us and us with them. The ability to view machine info is fantastic, where you can view info which includes the type of OS, Domain Name, Users Logged On, and hardware specs to name a few. Also, processes, the software installed, events & services running on that particular machine, and all at your fingertips prior to connecting to a device.,Added ability of ChatAssist to be included in as part of one of the plans available, rather than having to purchase other ConnectWise Platforms solely just for this functionality for the reason of improving collaboration between two parties even further. Improve the Support instructions provided to the end-user prior to connecting to a Support session, as we have received a lot of feedback from our clients having trouble to connect so we may further support them on an issue. There appears to be a lack of instruction, so we have to call and provide further instruction before we may continue. Perhaps revise the domain to something a bit shorter such as *.control.com* vs *.screenconnect.com* for ease of use and pronunciation as well as improve the mail traffic/rules for Invite via Email as the end-user does not receive such a link straight away and can incur some delays of up to several hours. The ability to be able to acquire Host Pass from individual machines vs a setting that can either be turned on for all machines whether unattended or attended access, or none at all, as some of our clients would like the ability to have more power in the sense where they allow/provide us access.,10,Increased efficiency of technicians through support for multiple sessions The efficiency gained through fast connection time and remote session speed Overall software cost is much more affordable than any of the competing platforms. Basically, you get more for less,TeamViewer and LogMeIn Pro,Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), MS SharePointConnectWise Control is the cornerstone of my businessOur entire organization uses ConnectWise Control to do the vast majority of our support work. We have clients all over the country and ConnectWise Control is the only way that we can be effective at supporting our user base. We perform less than 1 percent on actual onsite support. Every phone call and every customer support situation requires a remote connection tool.,Stability of the connection with ConnectWise Control is superior to the prior products that we used. ConnectWise Control is easy for customers to get started with a remote session. The stability of the file and folders transfers. It's great to be able to add multiple end points with a single file. The ability to transfer the contents of the clipboard from the host to the remotes and back is great.,It took a considerable amount of research and testing to get all the needed entries to allow access through firewalls for systems not allowing wildcards. There is no drag and drop for adding stations to groups.,10,Without ConnectWise Control we do not have a valid business model. Remote helpdesk is the only way we operate. Compared to other solutions, ConnectWise Control gives us all the operability that we need without an expense so great that I need to let someone go to afford the solution.,LogMeIn Rescue and Solarwinds Take Control (formerly SolarWinds MSP Anywhere),ConnectWise Manage, CloudBerry Backup, NCR CounterpointExcellent Program to keep your clients happy without them having to see you in person.I initially purchased ScreenConnect which is now ConnectWise because of the pricing and the functionality of the product. It has continued to improve over the years and I still use it to help people with their computers remotely. It solves the problem of having to schedule an appointment to see a customer when it sometimes is a quick fix that can have them back up and running almost immediately. It makes for a happier customer and help with efficiency of the service tech.,Fast access with no lag Easy to use for both client and tech. Uses very few system resources. The toolbox is one of the best features.,The loading of the product by the end user could be a little more streamlined Many antivirus software programs remove the program thinking it is a virus. Coordinating with the antivirus companies to make ConnectWise an exception to the virus list would be helpful The pricing for the new companies could be less expensive. The pricing increased drastically when ConnectWise bought ScreenConnect.,10,increased efficiency of technicians through support for multiple sessions Timely access to an end user The speed at which the session runs. Very little lag if any.,,TeamViewer, GoToMyPC, Symantec pcAnywhereConnectWise Control - Solving our remote access efficiently and cost effectivelyAt our company, we used to use RDP in Windows to connect to our terminal server for remote access. This process was tedious and didn't map our printers accurately, so we decided to switch to a new method of remote desktop. We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!,Remote service is fantastic, no lag experienced. Remote printing works seamlessly. Management of users / groups is very simple.,I don't have any cons at this point.,10,ConnectWise Control has made our remote access to desktops very easy. ConnectWise Control has solved our remote printing requirements We are able to do remote troubleshooting on remote users' desktops remotely, which increased our productivity.,Zoho Assist, LogMeIn Pro and GoToMyPC,Sage 100 ERP, Acronis Backup Cloud, Microsoft Office 365Want to save time, money and improve customer happiness? Then get ConnectWise ControlWe use ConnectWise Control throughout my company to provide support to our customers. This allows us to rapidly provide remote support to our IT services customers at any time whether we are in our offices or out and about with portable devices such as laptops or Ipads. We are able to provide support even when customer is not present which is great for out of hours support. ConnectWise Control allows us to provide excellent support while keeping costs down and response times up. All without any infrastructure investment.,Allows any time anywhere support to our customers. We can either perform work for the customer or guide them through their issues. Allows remote operation and transfer of files between us and customer Enables screen recording for internal training and quality assurance Provides auditing of access sessions.,As a former LogMeIn user we miss the ability to zoom the screen view up or down smoothly. Screen zoom requires using the horizontal and vertical scroll bars rather than following the cursor. This greatly interferes with day-to-day operations.,8,ConnectWise has brought our costs down to a manageable level after our former product LogMeIn vastly increased their prices at very short notice. Allowed support staff to be more productive by supporting from our offices. Travel time and associated costs are greatly reduced for both our staff and customer support reduced. Each support call is quicker as we see what is happening on target PC rather trying to guide non-technical people by phone only.,Affordable, Stable and Easy for Customers to Connect!Screen connect has been a valuable customer support tool for our business. We are able to provide remote support for email setup and troubleshooting as well as assisting customers with minor training. We can actually see what customers are doing and help them facilitate the tasks they wish to perform. We have also set up ConnectWise Control for our customers so that they are able to connect with their customers. Its a win-win for everyone!,Custom URL to connect and branding. This legitimizes the software and makes clients more trusting of the software. Each session is limited to one time access which gives customers peace of mind. Easy to download and install for customers!,When installing on the client's end, a few of the required dialogue boxes appear hidden. Customers who are less tech savvy have a hard time finding these boxes to finish connecting and start the session. You should be able to customize the login which would make it easier to log in without having to look up the username every time. Allow custom logos and contact information for each Administrator to streamline branding.,10,Positive: We can help customers remotely and prevent return service calls for computer repair customers. Positive: We can help new website customers set up their email and troubleshoot if they try to set it up on their own. Positive: The ability to have remote sessions makes one person far more productive and getting things done more efficiently means we can do more remotes at the same rate which makes us more money.,LogMeIn Rescue and Zoho Assist,Microsoft Office 2016, Adobe Photoshop, DropboxPowerful versital softwareI use ConnectWise Control for client support and group meetings.,Fast connectivity to clients. Nice set of tools with remote printing and drag and drop file transfer. Broad support for multi-platform, Windows, Android, Mac. Powerful and highly customizable and configurable. Decent tech support usually available.,Screen resolution could be better at times. No group meeting phone number available which requires use of 3rd party system. There is no dashboard showing screen activity on active connections. There is no console that is not browser based. There is a high learning curve to setup, maintenance and upgrading. Although it is a robust product. Remote logins are too many steps. Multi-monitor support could be improved. Tighter integration / search capabilities with Outlook Addressbooks when generating emails.,8,One set of tools for remote control, meetings and pc management. This avoids two programs. Although a separate phone conference call provider is still required unfortunately. Remote printing and file transfer are nice features allowing for end-users to use as an alternative to RDP. We are moving away from terminal services. Ease of license management is nice.,ZOOM Quality Management Suite, GoToMeeting, LogMeIn Rescue, LogMeIn Pro, Join.me, TeamViewer, Cisco WebEx Room Series (formerly Cisco Spark Room Series) and Splashtop Business Access,Remote Desktop Services, GoToMeeting, WebEx Meetings, TeamViewerA welcoming remote software.I manage a bookkeeping group of bookkeepers, accountants and, tax lawyers. We use ConnectWise to remotely connect to our clients' software to review the financials or historical data. ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability. My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started. Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.,Customer Service & IT help. Easy connection to remote clients. Lots of add-ons available. The feel that you are being supported by a company that is continuously upgrading the software to make it better.,I had one support rep that wasted my time. Each response took about 2 minutes and were not helpful. Better presentation for settings and add-ons.,10,I can reach my clients remotely. Less travel time. Easy re-connect. Can see if remote client is busy on their computer. If so I can return later to do my job.,TeamViewer and LogMeIn Rescue,QuickBooks PremierSwitched from multiple products to ConnectWise Control to increase productivity.At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.,Relatively easy to connect new clients Very easy to connect again to clients once Access has been installed Cross platform support appears seamless so far.,Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper) Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.,9,Overall cost so far is less for the one of me than a similar package we had been using of a competitor. Subsequent connection speed to remote systems, due to automatically saved credentials, is fast and so my efficiency of connecting to my techs has improved. Multi-monitor support (if I have multiple monitors, and so does the computer I'm connecting to, is not as good as a competitor we still have to use for such use - 3 monitors remote and local, with ConnectWise Control, the best I can do is drag the window between them - would be more efficient to be able to have each screen map to a different local screen, or be separate windows I can move around.,LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, GoToMyPC, TeamViewer and Join.me,Asana, Ubiquiti Networks UniFi, TSheetsQuick PointsWe use it in our support department to help our users with various computer issues.,Deployment of files and/or tools Smooth reboot and reconnect; also recovery of dropped sessions ease of use from the end-user perspective; they don't have to be very technical,Easier deployment of unattended access Ability to share control with multiple users Add audio to meetings,9,improved ability to support users while costing less than other alternatives,GoToMeeting, LogMeIn Rescue and Citrix AppDNAAmazing product for a Support TechI have been using ConnectWise Control to support my end users for the past year and I love it. I had been using LogMeIn for several years prior and it became way too expensive. I did my research and moved to ConnectWise and I've never looked back. I couldn't live without the unattended access to manage my servers and also the ability to share screens both ways. It's incredibly simple to use and set up. I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.,Unattended access - simple and works. Ease of use - I just give my end users a code and I'm on.,At the moment, I don't have any Cons to report,10,ConnectWise has added a level of professionalism to my business I didn't have before.,LogMeIn Central,LogMeIn CentralSaves time and money, Always works.Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.,It has great response times and is a great tool when trying to monitor up time and access to devices. It has a cmd applet to be able to issue command remotely, also has a live connection diagram to know if the device is online. It has the ability to keep a window live while rebooting which comes in very handy. When you open a connection then either you or the user reboots, your screen will stay open and just show disconnected, then automatically refresh your screen once the computer is online.,I don't really have any issues with Control. I wish it would integrate with Autotask AEM/PSA.,9,Overall cost is cheap compared to other softwares. Saves money because technicians can have several remote sessions open and all working flawlessly.,Splashtop Remote Support,Autotask, Microsoft 365 Business, Fortinet FortiGateConnectwise is a workhorseConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.,Allows for support on the go. Makes it easy to support an end user or customer. Cuts down on the time it takes to process a claim ticket by allowing instant control over the computer in question.,The interface could use a little work so that you don't have to search for quick commands to send the computer you are connected to.,9,It has increased other technicians and my own productivity, especially since we do a variety of jobs.,TeamViewerConnectWise Transforms Small Business Remote Access SupportConnectWise is being solely used for the remote support of our customers and servers. It allows us an easier client experience compared to other programs. It solves the problem of having a quick response to client issues. It also allows us access to our remote customer servers in real time. We use the product across our team of support engineers.,Customers just click on the link on our website to activate the download process. The detailed instructions vary depending on what browser the client is running. This is indeed a big strength compared to the competition. The grouped customer/server view is in real time without any human intervention. It allows us to immediately respond to server issues without having to start up a connect client.,On slow links ConnectWise can be slower than the competition. ConnectWise is not always compatible with some PCs and their software configuration.,9,The increased efficiency of quickly accessing remote machines through a lighter download and easier client instructions makes our engineers more productive with less frustration of the client. Multiple session connectivity allows our engineers to park a difficult problem and work on an immediate issue. The cost of software is the biggest impact on ROI as we have retired other inferior and expensive alternatives.,TeamViewer, Avast Business Antivirus and LogMeIn Central,TeamViewer, Avast Business AntivirusConnectWise Control is like Sitting Beside Your CustomerIt is currently used to provide immediate support to organizations to which we provide managed IT services. It is used by our support team and it allows us to directly monitor the computers we manage and provide immediate support to end users.,When a user requests support, we can immediately contact them and see, in real time, what they are trying to accomplish. ConnectWise Control allows us to interact with the computer as if we were sitting in front of it. Any requests for elevated permissions can be accepted by a support tech. Credentials can be stored and entered automatically. ConnectWise Control can be installed on machines for remote access to servers for after-hours maintenance, enabling our customers to continue work the next day without any downtime.,Work with WatchGuard to allow control over their devices. Better storage of credentials for iPad and iPhone.,10,Reduced costs and travel to remote customer locations. Removed any delay due to travel time.,Windows Server, Visual Studio IDE, Microsoft 365 BusinessConnectWise Control (formerly ScreenConnect) ReviewWe use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.,It's easy to connect for users without the software already installed Clear and easy licensing Helpful addons,Remote control of mobile devices Multitenant on mobile devices Remote execution of cli commands,10,It increased the efficency of our technicians It raised the customer satisfaction Less software cost for remote support,,TeamViewer, LogMeIn Rescue, Bomgar Remote Support SoftwareA simple and affordable remote management solutionConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.,Easy to enroll new computers either manually or by group policy Affordable compared to similar solutions,Requires a stable internet connection on both ends, no options for negotiating LAN connections when possible.,8,Increases efficiency by reducing time wasted traveling or connecting with other methods. Collaborative options when working with clients or other technicians Cost,TeamViewer, LogMeIn Central and Bomgar Remote Support SoftwareLow Profile yet powerful - The future of remote supportOur business is a multi-site business, with field workers using tablets and laptops with remote access. It is sometimes difficult to get onto each field or to each site to support their IT. ConnectWise Control allows me to effortlessly manage all devices in our business and offer remote support regardless of if I am in the office or working remotely.,Unlike other remote applications, ConnectWise allows me to add all devices to a group, meaning I have instant access to every bit of kit. I am able to store useful tools within the top bar, to call at any moment, for troubleshooting or known fixes. With GPO and the remote agent pushed to every domain device, I am able to effortlessly keep up to date with new kit on site, and it requires no manual process to get devices added to the list. The performance I find is hard to beat elsewhere. Unlike other options that I have tried, I seem to experience no latency with ConnectWise.,Sometimes the agent doesn't like to install remotely, but that is a GPO and networking issue not an application issue.,10,Previously we were using free options for remote support. So despite the cost increase (hardly much) the turnaround of fixes has been quicker. With fixes being quicker and more efficient, employee downtime has been decreased and output of work increased. The software has allowed me to work with our external IT support provider in a more efficient way. Having them connect to the same session as me allows us to discuss issues, and investigate as a team rather than sharing info through email or IM.,TeamViewer and LogMeIn Pro,Adobe Photoshop, Kaspersky Endpoint Security, TrelloScreenConnect, the solution to the TeamViewer problem!We have ScreenConnect through our support organization, Educational Service Unit 6. As far as I am aware it is used across the whole organization. We are able to connect to every single platform we need to support that we cannot reach with Apple Remote Desktop. We can access Windows Desktops/Servers; we can access Linux boxes. It connects to everything!,ScreenConnect enables us to interface with any machine that we might use in our organization without being on site. ScreenConnect allows us to easily support our users from home or on the road. ScreenConnect helps us keep our end users happy with a simple installation method.,ScreenConnect isn't always easy to use on low spec Linux machines. ScreenConnect does not always work correctly between two different installations. ScreenConnect's Wake on LAN feature does not always work correctly.,10,We are far more efficient at fixing issues when they occur instead of waiting for them to be reported. Collaborating on fixing an issue is very easy with this software. Deploying clients takes a lot less time than before.,TeamViewer,PRTG Network Monitor, Apple Remote Desktop, Google Hangouts,4,3,Remote Desktop Support for all platforms. We are primarily a macOS shop but we also have Linux, Windows, iOS, Android and ChromeOS devices. ConnectWise can connect with every platform (except ChromeOS) and has little difficulty in doing so. File sharing to remote desktops is also important. We primarily use Google Drive as our file sharing application, but with ConnectWise Control we can send a file directly to an end user instead of having to share a link with them. Communicating to end users via chat while supporting them is also important to us. We like to be able to talk to our users while remotely supporting them.,We are able to connect to desktops in buildings that are out of the way and would take a while to get to only for one or two issues that we can fix remotely. This has saved us time and money. We are able to remotely manage kiosks in our buildings without taking a keyboard and mouse to them to remotely configure them or using Microsoft Remote Desktop. We have been able to use ConnectWise Control to access atypical devices such as Linux machines and Android tablets which we typically do not ever need to remotely access.,We will probably use it for more tablets in the upcoming years. With more mobile devices a need for remote access is required. We will have a need to manage mobile phones in the future. This will solve that problem. We will expand our kiosk offerings and will need a way to control them.,10,No,Price Product Features Product Usability,We would not be changing our evaluation process due to the fact that this software is provided to us as part of a yearly fee we already pay.,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,Account permissions setting Ensuring all desktop clients could connect to the interface. External web connectivity. The cloud hosted option might have been a better choice.,9,10,No,We have not had a need to directly communicate with ConnectWise Control support staff as our inhouse support has been able to handle any issues that we have had.,File transfer Chat Connecting to remote desktops,Mobile UI macOS client Mobile web interface,Yes, but I don't use it,8Great Product that has saved us countless hours.We use ConnectWise to guide our new clients on how our system works. Also, we use the software to trouble shoot problems our clients are facing. It was an easy process to get started with ConnectWise. It only took me about an hour to get all our support reps set up and ready to help our clients.,Fast setup for clients Clients are connected in minutes Fast setup for our support reps,It's a little too expensive per license. You have to pay per user and that becomes a problem when 99% of the time you only need one license but you'll have to buy more if you have two people that need it at one time.,10,Our support reps used to spend hours trying to fix simple problems over the phone but now problems are fixed in minutes. We save time for our clients so they can get back to their jobs much quicker. This make us look more competent as a company.,,Slack, Chrome DevToolsAffordable and reliable. It just works!We use it to remotely assist students, faculty, and cooperating teachers with our online assessment system.,Reliable - the service has always been up when we need it Easy to get our users to connect (which have a variety of technical skill levels) Stays connected after reboot Easy to permanently install and remove as needed for unattended access Linux compatible!,Connecting to mobile devices is clunky -- i.e. having to install the app, then press screen record and cast to ConnectWise (not really on Connectwise though since there are limitations in the mobile OS's). Would be nice to have an executable that you can leave on the person's desktop, click when needed, and have it connect. A user initiated session.,9,Reduces time to resolve issues Prevents our users from having to come see us in person Enables a way to work collaboratively when needed,,Red Hat Enterprise Linux (RHEL), Ubuntu Linux, Laravel PHP Framework, PhpStorm, WordPress, Taskstream-Tk20, Tableau Desktop, MySQL
Windows, Linux, Mac
ConnectWise Control (formerly ScreenConnect)
911 Ratings
Score 8.6 out of 101
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ConnectWise Control Reviews

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ConnectWise Control
911 Ratings
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Score 8.6 out of 101
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Reviews (101-125 of 596)

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Robert Sampson, AIA profile photo
October 29, 2018

Review: "ConnectWise Control for remote computer support"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.
  • Very easy to connect to an end users computer because it is easy for the end user to establish a connection. End user just goes to a website and types in a code
  • I have found that the graphics display is always reliable with ConnectWise Control whereas I had problems viewing certain screens and resolutions with other products.
  • I like that ConnectWise Control maintains/re-establishes the connection after a reboot of the computer without requiring the end user to create a new connection
  • Very easy to transfer files to the remote computer (with an FTP type interface)
  • Graphic interface is pretty good, but there is always room for improvement
  • Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view
ConnectWise Control is best for remote support, especially when the user is not connected to the network by VPN. It is less well suited when the user can be supported in person at their computer (although we have used it in this way from time to time)
Read Robert Sampson, AIA's full review
Michael Dodd profile photo
October 19, 2018

ConnectWise Control Review: "ScreenConnect has made a positive difference, we love it."

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use ScreenConnect in the support department, for two purposes - troubleshooting and training. It allows us to speed up the process of troubleshooting when clients call in to the support line with problems or questions that can't easily be answered without seeing what they're actually doing. From a training perspective, it's a useful tool when delivering remote training, as it allows our staff to clearly and easily demonstrate elements of the system without having to spend too long in dry descriptions.
  • It's quick and simple to get started with a session - there's very little wasted time between acknowledging the requirement for a screen sharing session and getting up and running.
  • From an agent perspective it's incredibly useful to have visibility on which other agents are running sessions, how long sessions have been running and whether users are connected at the other end. Being able to see this level of detail at a glance helps when trying to juggle multiple agents needing access at the same time (and is something our previous supplier didn't offer).
  • We like the ability to brand the tool, so that it's in keeping with our design values. Clients who call in and require screen sharing sessions are often not very technologically savvy and/or anxious for their questions to be answered, so anything that helps them feel comfortable is a bonus.
  • As with every screen sharing tool which allows agents to take control of clients' computers, there can be problems with clients being able to download the necessary app. A number of our clients belong to local authorities and have to conform to council IT policies, which can be restrictive with things like firewall settings...in which case we're not always able to use ScreenConnect.
  • I've not always found the help centre documentation to be the clearest - some of the customisation tools are quite difficult to understand at first, and it would be helpful for the documentation to be a little clearer. Ideally it would be good to have some simple examples for regular use cases, in case it's not necessary to drill down into the more complex functionality.
From a support perspective, sharing a user's screen is particularly helpful when speaking to someone who isn't entirely familiar with the software they're using as users can demonstrate what they're doing/where they're getting stuck, while agents are able to clearly demonstrate a solution or an explanation. We find ScreenConnect to be useful under these circumstances, extending to being even more helpful with more complex cases as it allows agents to do things like taking screenshots of the user's computer and transferring them without the need for emails etc, or transferring files from one computer to another. We haven't really come across any situations where it's not appropriate to use ScreenConnect.
Read Michael Dodd's full review
Taylor Siegrist profile photo
January 08, 2019

User Review: "Say Yes to ConnectWise Control"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone.

We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.

The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
  • Remote desktop support - fast and reliable.
  • Remote command tools - powershell and admin cmd prompt.
  • Access groups - it's easy to control access by group of machines or servers, even OS.
  • Sometimes over long sessions, the client freezes and I have to reopen it.
It's well suited for remotely controlling and troubleshooting workstations or servers.

It's probably not the best solution for hosting meetings.
Read Taylor Siegrist's full review
Wayne Herbert profile photo
January 04, 2019

ConnectWise Control Review: "ScreenConnect - Top Value and Features for Money Spent"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Primary function is to allow 35 users remote access to their work desktops. We have a liberal work at home policy. Secondary use is to allow tech support to remotely access user computers for troubleshooting and software installs. Used across the entire organization. There are two flavors of ScreenConnect... Access and Support. We use Access primarily, but keep a Support account as well so that we are able to remote into employee's home computers as needed for troubleshooting.
  • ScreenConnect has very little lag while remotely accessing a PC. This was a principal non-cost reason for us to switch from LogMeIn.
  • While there is a learning curve, we are able to control access to PC's using a variety of different permissions combinations, from setting user types and permissions, to setting session configuration parameters.
  • Generally handles dual monitor display systems very well, although certain types of on board video cards can be problematic... as far as I can tell, an issue that SC cannot do anything about.
  • SC was clearly originally written from a tech support perspective. Consider: The person who is doing the remoting in is called the 'host' and the computer which is being accessed is called the 'client'. This is the exact opposite of LogMeIn, where the PC being accessed is the 'host', and the person doing the remote access does it from the 'client'. This is initially quite confusing to users who moved from LogMeIn.
  • For people who are on a single screen remote PC but logging into a dual monitor system, moving between screens is clunky. One either must use the drop down menu to select the other screen, or open two separate windows and then click between them on the task bar. LogMeIn has a quick key function to switch; this has not been implemented in SC.
  • Anytime a user copies data on the remote PC, the data is also copied to the cloud since SC doesn't know if the paste will be done to the remote PC or on the host PC. Normally, this is not a problem. However, our staff must often copy 100,000 line Excel files into reporting tools, and it takes a great deal of time to copy such a large dataset into the cloud. We have requested a config parameter to stop the cloud copies but it has not been implemented.
Generally very good remote access response for lots of users. Until the cloud copy issue is fixed, not so hot if your staff copies large amounts of data on the remote PC.
Read Wayne Herbert's full review
Jon-Erik Orr profile photo
December 26, 2018

User Review: "More for Less with ConnectWise Control"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using this platform to provide remote assistance to our clients whose services we manage, whether it be unattended access, one-off remote support upon request, and/or to present meetings, to save our clients money on call out's as well as enable us to have more time to spend on other clients. We are using this across our Information Technology & Communications platform, for pretty much any purpose that would enable us to carry out a task or request from a remote perspective. At the same time, this platform also enables us to monitor some other platforms via the extensions found on the ConnectWise Extension Marketplace.
  • This is a seamless, smooth and easy to use platform compared to the solution we used prior. Minimal to virtually no training is required to use this platform.
  • There is a multitude of tools available allowing a support rep and/or the user on the other end full control. Some of the popular tools we like to use are the Multi-Monitor support enabling us to switch between the users monitors, reboot & reconnect in safe mode to diagnose/fix corrupted Operating System issues, easy to use Toolbox for transferring files on the fly with fantastic transfer speeds, recording of the Remote Session itself for internal training and compliance purposes, and then last but not least -- our favorite -- the Chat tool, where our clients can interact with us and us with them.
  • The ability to view machine info is fantastic, where you can view info which includes the type of OS, Domain Name, Users Logged On, and hardware specs to name a few. Also, processes, the software installed, events & services running on that particular machine, and all at your fingertips prior to connecting to a device.
  • Added ability of ChatAssist to be included in as part of one of the plans available, rather than having to purchase other ConnectWise Platforms solely just for this functionality for the reason of improving collaboration between two parties even further.
  • Improve the Support instructions provided to the end-user prior to connecting to a Support session, as we have received a lot of feedback from our clients having trouble to connect so we may further support them on an issue. There appears to be a lack of instruction, so we have to call and provide further instruction before we may continue.
  • Perhaps revise the domain to something a bit shorter such as *.control.com* vs *.screenconnect.com* for ease of use and pronunciation as well as improve the mail traffic/rules for Invite via Email as the end-user does not receive such a link straight away and can incur some delays of up to several hours.
  • The ability to be able to acquire Host Pass from individual machines vs a setting that can either be turned on for all machines whether unattended or attended access, or none at all, as some of our clients would like the ability to have more power in the sense where they allow/provide us access.
This is very suitable in the event of unattended access, wake on LAN when a computer has gone to sleep, and/or running commands via a Command Prompt-like interface without needing to connect to a device. Not so much suited for one-off support requests and/or remote access on tablets or mobiles due to further instruction/intervention required.
Read Jon-Erik Orr's full review
Thomas Pires profile photo
December 21, 2018

Review: "ConnectWise Control is the cornerstone of my business"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses ConnectWise Control to do the vast majority of our support work. We have clients all over the country and ConnectWise Control is the only way that we can be effective at supporting our user base. We perform less than 1 percent on actual onsite support. Every phone call and every customer support situation requires a remote connection tool.
  • Stability of the connection with ConnectWise Control is superior to the prior products that we used.
  • ConnectWise Control is easy for customers to get started with a remote session.
  • The stability of the file and folders transfers.
  • It's great to be able to add multiple end points with a single file.
  • The ability to transfer the contents of the clipboard from the host to the remotes and back is great.
  • It took a considerable amount of research and testing to get all the needed entries to allow access through firewalls for systems not allowing wildcards.
  • There is no drag and drop for adding stations to groups.
ConnectWise Control is a fantastic solution for the price point to facilitate remote access and management. When you don't have a technician in the area and you need to see what the customer is able to see, ConnectWise Control allows our technicians to participate in the customer's activity and correct an issue or perform training.
Read Thomas Pires's full review
Tom Allen profile photo
December 15, 2018

ConnectWise Control Review: "Excellent Program to keep your clients happy without them having to see you in person."

Score 10 out of 10
Vetted Review
Verified User
Review Source
I initially purchased ScreenConnect which is now ConnectWise because of the pricing and the functionality of the product. It has continued to improve over the years and I still use it to help people with their computers remotely. It solves the problem of having to schedule an appointment to see a customer when it sometimes is a quick fix that can have them back up and running almost immediately. It makes for a happier customer and help with efficiency of the service tech.
  • Fast access with no lag
  • Easy to use for both client and tech.
  • Uses very few system resources.
  • The toolbox is one of the best features.
  • The loading of the product by the end user could be a little more streamlined
  • Many antivirus software programs remove the program thinking it is a virus. Coordinating with the antivirus companies to make ConnectWise an exception to the virus list would be helpful
  • The pricing for the new companies could be less expensive. The pricing increased drastically when ConnectWise bought ScreenConnect.
The best use is for remote support. It's also a good program for allowing an end-user remote access to their computer.
Read Tom Allen's full review
Jerol Ayasun profile photo
December 13, 2018

Review: "ConnectWise Control - Solving our remote access efficiently and cost effectively"

Score 10 out of 10
Vetted Review
Verified User
Review Source
At our company, we used to use RDP in Windows to connect to our terminal server for remote access. This process was tedious and didn't map our printers accurately, so we decided to switch to a new method of remote desktop.
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
  • Remote service is fantastic, no lag experienced.
  • Remote printing works seamlessly.
  • Management of users / groups is very simple.
  • I don't have any cons at this point.
ConnectWise Control works perfect for anyone wanting to have remote access to desktops or servers across their networks.
Read Jerol Ayasun's full review
Neil Pyrah profile photo
December 08, 2018

Review: "Want to save time, money and improve customer happiness? Then get ConnectWise Control"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control throughout my company to provide support to our customers. This allows us to rapidly provide remote support to our IT services customers at any time whether we are in our offices or out and about with portable devices such as laptops or Ipads.

We are able to provide support even when customer is not present which is great for out of hours support.

ConnectWise Control allows us to provide excellent support while keeping costs down and response times up. All without any infrastructure investment.
  • Allows any time anywhere support to our customers. We can either perform work for the customer or guide them through their issues.
  • Allows remote operation and transfer of files between us and customer
  • Enables screen recording for internal training and quality assurance
  • Provides auditing of access sessions.
  • As a former LogMeIn user we miss the ability to zoom the screen view up or down smoothly.
  • Screen zoom requires using the horizontal and vertical scroll bars rather than following the cursor. This greatly interferes with day-to-day operations.
Where customers need guidance we can guide / training on our products we can do this in either an active or passive mode . The pointer can indicate to them where they need to focus without dominating the session. They learn better if they do things and we watch / prompt.

Sometimes support of customer requires restarting their machines. ConnectWise can remotely reboot customer machines when customer is not present.
Read Neil Pyrah's full review
Kat Wasabi profile photo
December 08, 2018

ConnectWise Control Review: "Affordable, Stable and Easy for Customers to Connect!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Screen connect has been a valuable customer support tool for our business. We are able to provide remote support for email setup and troubleshooting as well as assisting customers with minor training. We can actually see what customers are doing and help them facilitate the tasks they wish to perform. We have also set up ConnectWise Control for our customers so that they are able to connect with their customers. Its a win-win for everyone!
  • Custom URL to connect and branding. This legitimizes the software and makes clients more trusting of the software.
  • Each session is limited to one time access which gives customers peace of mind.
  • Easy to download and install for customers!
  • When installing on the client's end, a few of the required dialogue boxes appear hidden. Customers who are less tech savvy have a hard time finding these boxes to finish connecting and start the session.
  • You should be able to customize the login which would make it easier to log in without having to look up the username every time.
  • Allow custom logos and contact information for each Administrator to streamline branding.
Screen connect is a great tool to provide customer support as well as the support of other staff members. You could even use screen connect to assist older, less tech savvy family members with their computer issues.

It would be inappropriate to use it on an IOS device because you cannot access those devices (phone, tablet, etc) with this software (I wish!).
Read Kat Wasabi's full review
David A. Smucker profile photo
December 05, 2018

ConnectWise Control Review: "Powerful versital software"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use ConnectWise Control for client support and group meetings.
  • Fast connectivity to clients.
  • Nice set of tools with remote printing and drag and drop file transfer.
  • Broad support for multi-platform, Windows, Android, Mac.
  • Powerful and highly customizable and configurable.
  • Decent tech support usually available.
  • Screen resolution could be better at times.
  • No group meeting phone number available which requires use of 3rd party system.
  • There is no dashboard showing screen activity on active connections.
  • There is no console that is not browser based.
  • There is a high learning curve to setup, maintenance and upgrading. Although it is a robust product.
  • Remote logins are too many steps.
  • Multi-monitor support could be improved.
  • Tighter integration / search capabilities with Outlook Addressbooks when generating emails.
I use it for remote support of hundreds of PCs and servers, as well as meetings. It is nice to not have to use two different products for remote support and group meetings. Although there are no phone capabilities, at least screen sharing is available.
Read David A. Smucker's full review
Binyomin Zev Wachsler profile photo
December 01, 2018

ConnectWise Control Review: "A welcoming remote software."

Score 10 out of 10
Vetted Review
Verified User
Review Source
I manage a bookkeeping group of bookkeepers, accountants and, tax lawyers. We use ConnectWise to remotely connect to our clients' software to review the financials or historical data.

ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.

My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.

Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
  • Customer Service & IT help.
  • Easy connection to remote clients.
  • Lots of add-ons available.
  • The feel that you are being supported by a company that is continuously upgrading the software to make it better.
  • I had one support rep that wasted my time. Each response took about 2 minutes and were not helpful.
  • Better presentation for settings and add-ons.
ConnectWise control is best suited for IT professionals as they understand the technical jargon of the settings and add-ons. It may be less appropriate for non-IT professionals. However, I still prefer it over other leading software for the reasons mentioned earlier.
Read Binyomin Zev Wachsler's full review
Scott Azarnoff profile photo
November 30, 2018

Review: "Switched from multiple products to ConnectWise Control to increase productivity."

Score 9 out of 10
Vetted Review
Verified User
Review Source
At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
  • Relatively easy to connect new clients
  • Very easy to connect again to clients once Access has been installed
  • Cross platform support appears seamless so far.
  • Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper)
  • Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.
It's well-suited for help desk IT situations (one technician managing or helping with many workstations), and for company support where quick connectivity to remote systems is desired.At the moment, I don't see it as appropriate or cost effective where many users each need access just to each of their single systems.
Read Scott Azarnoff's full review
Mike Hoover profile photo
November 27, 2018

ConnectWise Control Review: "Quick Points"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it in our support department to help our users with various computer issues.
  • Deployment of files and/or tools
  • Smooth reboot and reconnect; also recovery of dropped sessions
  • ease of use from the end-user perspective; they don't have to be very technical
  • Easier deployment of unattended access
  • Ability to share control with multiple users
  • Add audio to meetings
Providing technical support to end-users is the best application of ConnectWise. Using ConnectWise as a meeting tool is perhaps not as well suited, but could be if audio was added.
Read Mike Hoover's full review
James Brice profile photo
November 27, 2018

ConnectWise Control Review: "Amazing product for a Support Tech"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using ConnectWise Control to support my end users for the past year and I love it. I had been using LogMeIn for several years prior and it became way too expensive. I did my research and moved to ConnectWise and I've never looked back. I couldn't live without the unattended access to manage my servers and also the ability to share screens both ways. It's incredibly simple to use and set up.

I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.
  • Unattended access - simple and works.
  • Ease of use - I just give my end users a code and I'm on.
  • At the moment, I don't have any Cons to report
It's well suited for accessing users' computers when you are in a different location. Works well for demonstrations and tutorials.
Read James Brice's full review
Trent Nilsson profile photo
November 27, 2018

ConnectWise Control Review: "Saves time and money, Always works."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.
  • It has great response times and is a great tool when trying to monitor up time and access to devices.
  • It has a cmd applet to be able to issue command remotely, also has a live connection diagram to know if the device is online.
  • It has the ability to keep a window live while rebooting which comes in very handy. When you open a connection then either you or the user reboots, your screen will stay open and just show disconnected, then automatically refresh your screen once the computer is online.
  • I don't really have any issues with Control.
  • I wish it would integrate with Autotask AEM/PSA.
It can dramatically make access to users in need very easy and helpful.
Read Trent Nilsson's full review
Chris Shafer profile photo
November 20, 2018

ConnectWise Control Review: "Connectwise is a workhorse"

Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.
  • Allows for support on the go.
  • Makes it easy to support an end user or customer.
  • Cuts down on the time it takes to process a claim ticket by allowing instant control over the computer in question.
  • The interface could use a little work so that you don't have to search for quick commands to send the computer you are connected to.
ConnectWise is suited for most applications related to support. I cannot think of an area where it is not appropriate for support. It works well on a variety of tasks and is easy to use for the most part. It does work well in every instance that I use it.
Read Chris Shafer's full review
Rick Strangman profile photo
November 16, 2018

ConnectWise Control Review: "ConnectWise Transforms Small Business Remote Access Support"

Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise is being solely used for the remote support of our customers and servers. It allows us an easier client experience compared to other programs. It solves the problem of having a quick response to client issues. It also allows us access to our remote customer servers in real time. We use the product across our team of support engineers.
  • Customers just click on the link on our website to activate the download process.
  • The detailed instructions vary depending on what browser the client is running. This is indeed a big strength compared to the competition.
  • The grouped customer/server view is in real time without any human intervention. It allows us to immediately respond to server issues without having to start up a connect client.
  • On slow links ConnectWise can be slower than the competition.
  • ConnectWise is not always compatible with some PCs and their software configuration.
It is well suited to support organisations wanting access to client PCs to diagnose issues. It is particularly end-user friendly with its download instructions. It is also well suited to the access to customer servers through the access panel. It is not well suited on high-latency links even with the resolution turned down to the minimum.
Read Rick Strangman's full review
Christopher Larabell profile photo
November 16, 2018

Review: "ConnectWise Control is like Sitting Beside Your Customer"

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is currently used to provide immediate support to organizations to which we provide managed IT services. It is used by our support team and it allows us to directly monitor the computers we manage and provide immediate support to end users.
  • When a user requests support, we can immediately contact them and see, in real time, what they are trying to accomplish.
  • ConnectWise Control allows us to interact with the computer as if we were sitting in front of it. Any requests for elevated permissions can be accepted by a support tech. Credentials can be stored and entered automatically.
  • ConnectWise Control can be installed on machines for remote access to servers for after-hours maintenance, enabling our customers to continue work the next day without any downtime.
  • Work with WatchGuard to allow control over their devices.
  • Better storage of credentials for iPad and iPhone.
It is ideal for working with Windows software, but it is impossible if you need the ability to reconfigure a network that causes the connection to be lost.
Read Christopher Larabell's full review
Markus Bertignoll profile photo
November 06, 2018

"ConnectWise Control (formerly ScreenConnect) Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.
  • It's easy to connect for users without the software already installed
  • Clear and easy licensing
  • Helpful addons
  • Remote control of mobile devices
  • Multitenant on mobile devices
  • Remote execution of cli commands
ConnectWise Control very well suited in almost any IT support and consulting context. It features all you need to support your users on workstations and laptops, although it lacks a bit of support for your mobile users. Also for casual support on devices without the host software installed the connection is easy for your customers.
Read Markus Bertignoll's full review
Greg Softing profile photo
November 06, 2018

ConnectWise Control Review: "A simple and affordable remote management solution"

Score 8 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.
  • Easy to enroll new computers either manually or by group policy
  • Affordable compared to similar solutions
  • Requires a stable internet connection on both ends, no options for negotiating LAN connections when possible.
Relatively straightforward deployment with decent scalability options in your environment.
Read Greg Softing's full review
Kyle Pritchard profile photo
November 05, 2018

ConnectWise Control Review: "Low Profile yet powerful - The future of remote support"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our business is a multi-site business, with field workers using tablets and laptops with remote access. It is sometimes difficult to get onto each field or to each site to support their IT. ConnectWise Control allows me to effortlessly manage all devices in our business and offer remote support regardless of if I am in the office or working remotely.

  • Unlike other remote applications, ConnectWise allows me to add all devices to a group, meaning I have instant access to every bit of kit.
  • I am able to store useful tools within the top bar, to call at any moment, for troubleshooting or known fixes.
  • With GPO and the remote agent pushed to every domain device, I am able to effortlessly keep up to date with new kit on site, and it requires no manual process to get devices added to the list.
  • The performance I find is hard to beat elsewhere. Unlike other options that I have tried, I seem to experience no latency with ConnectWise.
  • Sometimes the agent doesn't like to install remotely, but that is a GPO and networking issue not an application issue.
If you are a support technician, engineer or help desk, ConnectWise offers a low bloat remote access option for support. It has a great list of features for any level of support. If the issues you face are more hardware based, CconnectWise could help you find the cause in the OS for example, but that is as far as it would go. I wouldn't recommend this to anyone who doesn't work in the support sector.
Read Kyle Pritchard's full review
Michael Beals profile photo
November 04, 2018

ConnectWise Control Review: "ScreenConnect, the solution to the TeamViewer problem!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have ScreenConnect through our support organization, Educational Service Unit 6. As far as I am aware it is used across the whole organization. We are able to connect to every single platform we need to support that we cannot reach with Apple Remote Desktop. We can access Windows Desktops/Servers; we can access Linux boxes. It connects to everything!
  • ScreenConnect enables us to interface with any machine that we might use in our organization without being on site.
  • ScreenConnect allows us to easily support our users from home or on the road.
  • ScreenConnect helps us keep our end users happy with a simple installation method.
  • ScreenConnect isn't always easy to use on low spec Linux machines.
  • ScreenConnect does not always work correctly between two different installations.
  • ScreenConnect's Wake on LAN feature does not always work correctly.
These days people have a hard time trusting TeamViewer due to the multiple security breaches that the platform has had. ConnectWise's ScreenConnect platform is much more secure and has a better toolset than TeamViewer. Due to its cloud based features and ease of installation for non-technical end users I recommend anyone who needs remote support software to consider using this product!
Read Michael Beals's full review
Aaron Deeds profile photo
October 30, 2018

ConnectWise Control Review: "Great Product that has saved us countless hours."

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ConnectWise to guide our new clients on how our system works. Also, we use the software to trouble shoot problems our clients are facing. It was an easy process to get started with ConnectWise. It only took me about an hour to get all our support reps set up and ready to help our clients.
  • Fast setup for clients
  • Clients are connected in minutes
  • Fast setup for our support reps
  • It's a little too expensive per license. You have to pay per user and that becomes a problem when 99% of the time you only need one license but you'll have to buy more if you have two people that need it at one time.
Being able to see what's happening on a client's computer is much easier than having someone that is technically challenged try to describe what they are seeing. We have solved MANY problems by just seeing their screen and fixing a simple problem that would have taken an hour if we were to troubleshoot with the person attempting to describe the problem over the phone.
Read Aaron Deeds's full review
John Vaughan profile photo
October 30, 2018

ConnectWise Control Review: "Affordable and reliable. It just works!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it to remotely assist students, faculty, and cooperating teachers with our online assessment system.
  • Reliable - the service has always been up when we need it
  • Easy to get our users to connect (which have a variety of technical skill levels)
  • Stays connected after reboot
  • Easy to permanently install and remove as needed for unattended access
  • Linux compatible!
  • Connecting to mobile devices is clunky -- i.e. having to install the app, then press screen record and cast to ConnectWise (not really on Connectwise though since there are limitations in the mobile OS's).
  • Would be nice to have an executable that you can leave on the person's desktop, click when needed, and have it connect. A user initiated session.
Well suited for troubleshooting website-driven applications remotely, both to identify user error and system issues.
Read John Vaughan's full review

Feature Scorecard Summary

Screen sharing (566)
9.1
File transfer (539)
8.6
Instant message (475)
8.1
Secure remote access with Smart Card authentication (72)
7.5
Access to sleeping/powered-off computers (294)
7.3
Over-the-Internet remote session (572)
8.8
Initiate remote control from mobile (365)
7.3
Remote management of servers & workstations (489)
8.7
Remote Active Directory® management (161)
8.4
Centralized management dashboard (454)
8.8
Session record (294)
8.5
Annotations (248)
8.1
Monitoring and Alerts (175)
7.5
Multi-platform remote control (377)
8.2

About ConnectWise Control

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, you can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

ConnectWise Control Integrations

ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech)

ConnectWise Control Competitors

TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support)

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

ConnectWise Control Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No