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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
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ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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April 05, 2019
A Happy Decision
ConnectWise is used by our support team to debug issues around the world. ConnectWise allows us to save on travel costs, and response times are improved. We can connect to computers anywhere in the world, and be investigating the problem within moments. We especially like that the quality of the connection can be adjusted to make the system more responsive for slow links, and we like that files can be transferred if needed.
- Provides adjustable bandwidth usage, for high latency connections.
- SIMPLE to use! I love how easy it is to set up a new end-user, or unattended access point.
- Reasonably flexible subscription options. Pricing is not outrageous. Switching over to ScreenConnect/ConnectWise Control dropped our remote access costs by 50%!
- Allows multiple technicians to see the same remote computer concurrently! Really useful for work where tech 1 gets stuck, and brings in another.
- There's a fairly steep jump in cost from the ONE package to the STANDARD package. Some more levels may (depending on how they were setup) provide a middle stepping stones.
- I have yet to see a log file indicating why an agent can't connect to the server. Further self-diagnostics that would get logged would be really helpful (so I don't need to install Wireshark). Throwing our headless PC into another company's network doesn't always go smoothly and diagnosing the issues can be difficult.
- It would be nice if I could share my technician screen with the person on the far end. I can send them screenshots, but that's a tedious process. It would be great if I could stream a specific region of my screen to show the person requesting assistance the process I want them to follow.
ScreenConnect (now ConnectWise Control) has been our front line method of customer support for over five years. It saves dozens of hours in drive time each week, extends our support radius by hundreds of miles and reduces our time to respond to our clients to minutes.
- Provides the personal service touch.
- The completely browser based access allows flexible access through nearly any firewall security.
- Extensive background access to the operating system and remote computer information.
- The software has very few limitations as it is, but I am not in favor of the possibility of removing on-premises licensing.
March 27, 2019
ConnectWise is worth it
We are currently using ConnectWise for ticketing, work orders, and networking.
- It helps us remote into users machines quickly.
- It helps us monitor our clients.
- It works really well and we do not think it needs improvement.
March 26, 2019
Needs a little work before I'd switch back.
It was used by our IT department for remotely accessing computers. It allows a technician to access a computer from the road, home, or even while on vacation if needed. Unfortunately, we had to discontinue use due to the iPhone application crashing, and issues using remote screen viewing from slower internet connections. If you're on a blazing fast connection, and only connecting from a desktop, the program works fine.
- Remote screen monitoring
- Ability to provide a link to a customer to access their computer
- Price
- iPhone App - Crashed frequently and needed to login at least daily
- Customer service - Didn't respond to emails often
- iPhone App - Much slower than TeamViewer on same internet speed. Likely due to different compression.
March 22, 2019
My review for ScreenCoonect on premises
It is used to access digital signage devices (PCs Windows and Linux) remotely.
- Screenshot of the remote PC almost in real time.
- Transfer files
- Run commands in the background (command line without opening a dos prompt on the remote machine).
- History of connection times.
- Remote control (connection) to Android devices.
- Packages for Linux include deb, but not snap, so I could not use it with Ubuntu Core.
- Some features are not supported in Linux (automatic updates of the client software after server update. This works under windows (I can update clients from the server) but could not do that with Ubuntu clients.
We use ConnectWise Control in three areas. Primarily we use it for desktop support and customer training. We also use it for sales demonstrations. Our clients are mobile and travel internationally. Using ConnectWise Control, we can support them overseas, on demand. In the training role, we are able to project ourselves into remote classrooms for live demonstrations or one-on-one. In the sales demonstration role, we do pre-sales demonstrations using the clients' own equipment, resulting in a more compelling demo.
- Multi-screen support is excellent. Connecting to remote machines with multiple monitors with different resolutions has been flawless for us.
- ConnectWise Control is easy to set up for remote Mac and Windows users. Our clients are not particularly tech-savvy and we seldom have problems getting them connected.
- Persistent remote connections to servers are easy to set up.
- We self-hosted ScreenConnect for many years before switching to the cloud version of ConnectWise Control. We like the ease of use and reduced maintenance required from the new cloud version.
- If the remote user is streaming video or has live animation on-screen, the connection can lag significantly. I'd like to see a way to address this somehow.
- Linux support works, but is a little tricky to get running under Java.
March 20, 2019
ConnectWise is a Swiss Army Knife for Your IT Team
We use ConnectWise control as a means of support for all of our end users as well as the convenient ability to quickly remote into physical servers if need be.
- I like the ability to use plug-ins that allow for more detailed information about the computer I am monitoring.
- The chat ability has helped greatly with ticket resolution as sometimes the end user does not always monitor their e-mail.
- Organization is great as we use the software to support remote site machines as well.
- The ability to remotely deploy software and run commands without being on the machine is a great feature!
- When "ending" a connection, please provide full details of what exactly this will do and several prompts so that the user completely understands. I've had to remove this option from even the technicians as they were ending connections and removing the machine from the list of computers we can connect to.
- Please allow for more real-time monitoring via preview. A low-resolution stream would work as we can see if there is activity without having to refresh constantly. Also, allow for a more high-resolution snapshot in this area in case we want to see what the end user is doing without having to connect to them and possibly disturb their workflow.
March 15, 2019
ConnectWise Control beats all competition
ConnectWise Control is used across our business for customer support issues. It saves site visits and brings efficiency to connecting to client systems. It is far more advanced than the competition and has a very quick connection speed. We've been very impressed with the customization options and how very easy it is to use the cloud service.
- Customization options based on customer's needs is excellent.
- Very easy to set up bespoke client agents.
- Very easy to update endpoints to new versions.
- Better Mac endpoint, where it doesn’t ask for permission after install when you use it for the first time, which can effectively lock you out of the endpoint.
- Reduce license costs for multi-users.
March 12, 2019
ConnectWise Control works for us
We use ConnectWise Control to manage and support all computers within the organization. This helps users get a quick response time when needing a problem solved on their machine.
- It is quick when connecting to another computer. Sometimes there is a lag but for the most part things go pretty smoothly.
- There is a new feature where we can send a link to someone's phone and then see out of their camera once they connect. We have not used this too much but it could come in handy at times.
- It is easy to set up a support session for any computer where we don't have ConnectWise Control installed. This has helped solve issues on computers that are not yet joined to the domain as well as employees just coming on.
- Sometimes it lags. Maybe fix this where it never does. Although it could be network issues as well.
- We had to do some configuring in the web filter at first. Maybe some more instructions for this type of situation.
March 12, 2019
ConnectWise Control, a great remote control product!
We are a small business that supports other businesses in the area of IT. As such, we use ConnectWise Control to assist users with their issues. So this allows us to provide timely assistance to users without having to physically visit for every issue. This allows us to be very efficient.
- The product is very reliable, so this allows us to use the product and not have to work too much to maintain the product. Reliability is important when your customers want you to come online and solve their issue.
- The way the product works is great. If a new user needs help it is not a difficult process to get connected to them, and then the remote software can be installed very easily and we are able to help them even faster. So a very good overall strategy for support and implementation.
- Management of all the remote users is easy with grouping and searching features, making it easy to find the person needing support. Plus, the connection interface allows us to see if there is an issue right away in connecting to them, and then we are able to report back on any suspected internet issues very quickly. This helps a lot when the user is not really sure what is wrong.
- I am very happy with the product and use it mainly for remote support, and it does everything that I need. I cannot really think of any improvements at this time. Just keep up the good work that you have been doing.
March 12, 2019
ConnectWise saves time when providing remote support
We use ConnectWise primarily to provide remote technical support to our clients. It has all the tools and features we need to help us diagnose and address the end users' problems quickly and effectively. We use it on a daily basis and it really makes workflow much simpler for all in the organization to track.
- Remote technical support.
- Remote file transfer.
- Multiple unattended access.
- Sometimes has a hard time sizing correctly to one monitor when guest and host resolutions are different.
- Branding customization could be easier to use.
- No option to change hosting within the US.
March 05, 2019
ConnectWise Control (formerly ScreenConnect) Review
ConnectWise Control (formerly ScreenConnect) is being used by our law firm to enable remote access by all of our firms remote users. Prior to using ConnectWise Control we were using Microsoft Remote Access which by nature is very unsecure. After moving to ConnectWise Control I no longer had to worry about all of the brute force hacking attempts from eastern Europe.
- ConnectWise Control (formerly ScreenConnect) does a great job with security. It can block log in attempts based on a number of criteria, including failed login attempts. Microsoft RDP does not offer this level of security.
- ConnectWise Control does a great job of facilitating Remote Access, it does so without any lag and even performs pretty well when there is limited bandwidth.
- ConnectWise also looks great, it can be customized to use your companies graphics/logos, which looks professional.
- ConnectWise Control (formerly ScreenConnect) is a bit complicated to install, and requires some port changes to allow it to coexist with a server that has a web application running on the default ports. It helps to have some Microsoft IIS configuration skills and you will have to make firewall port configuration changes as well. It's nit-picking but thats about the only issue I see with ConnectWise Control.
March 01, 2019
Fast and Efficient remote control
Our company uses Screenconnect to securely connect to our clients remotely for support and services. Screenconnect allows us to do this quickly and does not limit the amount of unattended access. Our help desk team also uses Screenconnect to assist customers remotely.
- The pricing is fair.
- Cloud-based server.
- Very fast remote connections.
- Needs 2 factor authentication for users, currently only available for the cloud administrator.
February 19, 2019
My ConnectWise Control (formerly ScreenConnect) Review
We use ConnectWise Control (formerly ScreenConnect) to remotely control our customers' computers. It allows us to resolve issues remotely without having to go on site. This saves us massive travel costs, and allows us to respond far more quickly. We love it, and so do our customers. It is fast, reliable, flexible, and versatile.
- It connects quickly.
- It's reliable - it works when you need it.
- It's powerful, you can log off, log on, switch users, reboot, run admin level operations, and much, much more.
- It has smartly arranged controls.
- It has a few issues dealing with screen scaling. The remote screen itself looks fine, but then menus can get really large.
January 22, 2019
ScreenConnect is ok, but there are better.
We use it to remotely support our MSP clients when we cannot access them through our RMM or an agent does not exist. It also allows us to grant single time access to our clients' vendors.
- Guest host pass is easy to use.
- Speed is great.
- Allows a client to refuse connection if they are done.
- Need a better way to allow our clients remote access to avoid things like LogMeIn or Team Viewer.
- Needs better IOS and iPad apps.
- It does not transfer your local clipboard to the remote pc without using the send keyboard strokes option. Our old solution did this.
- Chat window could be better.
January 22, 2019
My ConnectWise Control Review
I've used ControlWise Control as a tool for remote support and access for things like repairing computers or dealing with colleagues' issues when I was not around and managing machines for outside projects. I've had some experience with online seminars, meetings, and presentations as well. It has successfully addressed all issues that have occurred at work while I was out of the office.
- Easy and smooth connectivity
- Compatibility with almost any browser
- Session type filtering options
- Screen resize especially when working with a couple of monitors at the office
- The microphone/speakers can take a bit to be arranged, sometimes blocking 2-directional communication
- Odd chat window placement
January 10, 2019
Cost Effective Alternative to Teamviewer
ConnectWise Control is used by our service department to help problem solve and identify issues remotely before sending a technician onsite. This helps us provide better, faster service and avoid unnecessary travel and call-outs.
- It is a cheaper alternative to TeamViewer.
- It is OS agnostic and free for our customers.
- It is easy to setup and use for both ourselves and our customers.
- The automatic resizing of screens could be better when the other side has a dual screen setup.
We are a software company and we use ConnecWise Control to do remote troubleshooting for our customers that are having issues with the software. Our software is purchased and self-hosted in a company's environment and so we generally need to get instant access to their servers or client machines.
- Easy to use.
- Fast.
- Extremely powerful control.
- Their customization interface is bad.
January 08, 2019
A simple solution that lets employees work remotely as well as for remote troubleshooting.
Inline Translation Services is a full-service language services company providing translation and layout services to major fortune 500 corporations nationwide. We employ project managers who direct the translation process, some of whom work in the office, while others work from home at least part of the time. ConnectWise allows our employees to log into their office computers remotely and work exactly the same way, regardless of where they may be. The solution provided by ConnectWise allowed us to retain a key employee who needed to move, as well as add flexibility for other employees. We use it both for PC and Mac-based solutions. Users can log on to Macs to complete design work or their office PC and the system works equally well. The web-based application is easy to use and reliable.
- A simple, web-based solution allowing employees to work remotely and log in to their office computers as if they were sitting in the office.
- Fast, efficient setup.
- One account covers all the computers we need.
- Cost-effective solution for a small business.
- The interface very occasionally crashes and it can take some time to get things back to normal. This is a rare occurrence.
- The interface can lag on slow connections.
January 08, 2019
Say Yes to ConnectWise Control
We deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone.
We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.
The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.
The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
- Remote desktop support - fast and reliable.
- Remote command tools - powershell and admin cmd prompt.
- Access groups - it's easy to control access by group of machines or servers, even OS.
- Sometimes over long sessions, the client freezes and I have to reopen it.
January 08, 2019
ConnectWise Control is a great value
As an IT Consulting Organization with a focus on Managed IT Services delivery to a variety of clients, we rely on ConnectWise Control for quick & efficient remote access to many devices. We've found it to be well priced and include competitive features. In addition to using this for access to our clients, we also use it for remote access to our own company-owned devices.
- Simple to deploy, including silent installations
- Intuitive management interface
- Remote sessions work smoothly and quickly
- Grouping devices has more of a learning curve than other solutions
- Unclear about granular permissions per group/site/customer
January 08, 2019
ConnectWise Control
Our Technical Services Department uses ConnectWise Control to remotely administer end users machines.
- Remote access to Client machines is extremely fast.
- Customizable User Interface and grouping of clients is nice.
- The ability to have both ad hoc sessions and persistent sessions is appreciated.
- Transferring files between host and client could be handled much better (i.e. similar to LogMeIn or Bomgar).
- Triggering remote commands to a selection of Clients should be an option.
- Access controls to specific Clients could be handled better.
January 04, 2019
ScreenConnect - Top Value and Features for Money Spent
Primary function is to allow 35 users remote access to their work desktops. We have a liberal work at home policy. Secondary use is to allow tech support to remotely access user computers for troubleshooting and software installs. Used across the entire organization. There are two flavors of ScreenConnect... Access and Support. We use Access primarily, but keep a Support account as well so that we are able to remote into employee's home computers as needed for troubleshooting.
- ScreenConnect has very little lag while remotely accessing a PC. This was a principal non-cost reason for us to switch from LogMeIn.
- While there is a learning curve, we are able to control access to PC's using a variety of different permissions combinations, from setting user types and permissions, to setting session configuration parameters.
- Generally handles dual monitor display systems very well, although certain types of on board video cards can be problematic... as far as I can tell, an issue that SC cannot do anything about.
- SC was clearly originally written from a tech support perspective. Consider: The person who is doing the remoting in is called the 'host' and the computer which is being accessed is called the 'client'. This is the exact opposite of LogMeIn, where the PC being accessed is the 'host', and the person doing the remote access does it from the 'client'. This is initially quite confusing to users who moved from LogMeIn.
- For people who are on a single screen remote PC but logging into a dual monitor system, moving between screens is clunky. One either must use the drop down menu to select the other screen, or open two separate windows and then click between them on the task bar. LogMeIn has a quick key function to switch; this has not been implemented in SC.
- Anytime a user copies data on the remote PC, the data is also copied to the cloud since SC doesn't know if the paste will be done to the remote PC or on the host PC. Normally, this is not a problem. However, our staff must often copy 100,000 line Excel files into reporting tools, and it takes a great deal of time to copy such a large dataset into the cloud. We have requested a config parameter to stop the cloud copies but it has not been implemented.
December 26, 2018
More for Less with ConnectWise Control
We are currently using this platform to provide remote assistance to our clients whose services we manage, whether it be unattended access, one-off remote support upon request, and/or to present meetings, to save our clients money on call out's as well as enable us to have more time to spend on other clients. We are using this across our Information Technology & Communications platform, for pretty much any purpose that would enable us to carry out a task or request from a remote perspective. At the same time, this platform also enables us to monitor some other platforms via the extensions found on the ConnectWise Extension Marketplace.
- This is a seamless, smooth and easy to use platform compared to the solution we used prior. Minimal to virtually no training is required to use this platform.
- There is a multitude of tools available allowing a support rep and/or the user on the other end full control. Some of the popular tools we like to use are the Multi-Monitor support enabling us to switch between the users monitors, reboot & reconnect in safe mode to diagnose/fix corrupted Operating System issues, easy to use Toolbox for transferring files on the fly with fantastic transfer speeds, recording of the Remote Session itself for internal training and compliance purposes, and then last but not least -- our favorite -- the Chat tool, where our clients can interact with us and us with them.
- The ability to view machine info is fantastic, where you can view info which includes the type of OS, Domain Name, Users Logged On, and hardware specs to name a few. Also, processes, the software installed, events & services running on that particular machine, and all at your fingertips prior to connecting to a device.
- Added ability of ChatAssist to be included in as part of one of the plans available, rather than having to purchase other ConnectWise Platforms solely just for this functionality for the reason of improving collaboration between two parties even further.
- Improve the Support instructions provided to the end-user prior to connecting to a Support session, as we have received a lot of feedback from our clients having trouble to connect so we may further support them on an issue. There appears to be a lack of instruction, so we have to call and provide further instruction before we may continue.
- Perhaps revise the domain to something a bit shorter such as *.control.com* vs *.screenconnect.com* for ease of use and pronunciation as well as improve the mail traffic/rules for Invite via Email as the end-user does not receive such a link straight away and can incur some delays of up to several hours.
- The ability to be able to acquire Host Pass from individual machines vs a setting that can either be turned on for all machines whether unattended or attended access, or none at all, as some of our clients would like the ability to have more power in the sense where they allow/provide us access.
December 21, 2018
ConnectWise Control is the cornerstone of my business
Our entire organization uses ConnectWise Control to do the vast majority of our support work. We have clients all over the country and ConnectWise Control is the only way that we can be effective at supporting our user base. We perform less than 1 percent on actual onsite support. Every phone call and every customer support situation requires a remote connection tool.
- Stability of the connection with ConnectWise Control is superior to the prior products that we used.
- ConnectWise Control is easy for customers to get started with a remote session.
- The stability of the file and folders transfers.
- It's great to be able to add multiple end points with a single file.
- The ability to transfer the contents of the clipboard from the host to the remotes and back is great.
- It took a considerable amount of research and testing to get all the needed entries to allow access through firewalls for systems not allowing wildcards.
- There is no drag and drop for adding stations to groups.