Reviews (101-125 of 601)
- It is very quick and easy to set-up a remote support session with a customer. It just plain works and allows for the necessary access without any additional configuration or setup.
- It allows us to always be able to access critical customer systems for support at any time.
- It is very easy to administer and allows easy access for technicians from both inside and outside our network.
- I'm really having a hard time coming up with anything that could be radically improved. It just plain works.
- In one case, we had a very weird screen resolution issue where the remote screen was unreadable. This had to do with the customer video setting and was easy to resolve. Perhaps have a way to set (or reset) the screen resolution remotely?
Not well suited as a full replacement for RDP for those who will use this exclusively - multi-monitor support is good, but not as good as native RDP.
- Multi-screen support is excellent. Connecting to remote machines with multiple monitors with different resolutions has been flawless for us.
- ConnectWise Control is easy to set up for remote Mac and Windows users. Our clients are not particularly tech-savvy and we seldom have problems getting them connected.
- Persistent remote connections to servers are easy to set up.
- We self-hosted ScreenConnect for many years before switching to the cloud version of ConnectWise Control. We like the ease of use and reduced maintenance required from the new cloud version.
- If the remote user is streaming video or has live animation on-screen, the connection can lag significantly. I'd like to see a way to address this somehow.
- Linux support works, but is a little tricky to get running under Java.
- I like the ability to use plug-ins that allow for more detailed information about the computer I am monitoring.
- The chat ability has helped greatly with ticket resolution as sometimes the end user does not always monitor their e-mail.
- Organization is great as we use the software to support remote site machines as well.
- The ability to remotely deploy software and run commands without being on the machine is a great feature!
- When "ending" a connection, please provide full details of what exactly this will do and several prompts so that the user completely understands. I've had to remove this option from even the technicians as they were ending connections and removing the machine from the list of computers we can connect to.
- Please allow for more real-time monitoring via preview. A low-resolution stream would work as we can see if there is activity without having to refresh constantly. Also, allow for a more high-resolution snapshot in this area in case we want to see what the end user is doing without having to connect to them and possibly disturb their workflow.
- It is quick when connecting to another computer. Sometimes there is a lag but for the most part things go pretty smoothly.
- There is a new feature where we can send a link to someone's phone and then see out of their camera once they connect. We have not used this too much but it could come in handy at times.
- It is easy to set up a support session for any computer where we don't have ConnectWise Control installed. This has helped solve issues on computers that are not yet joined to the domain as well as employees just coming on.
- Sometimes it lags. Maybe fix this where it never does. Although it could be network issues as well.
- We had to do some configuring in the web filter at first. Maybe some more instructions for this type of situation.
- The product is very reliable, so this allows us to use the product and not have to work too much to maintain the product. Reliability is important when your customers want you to come online and solve their issue.
- The way the product works is great. If a new user needs help it is not a difficult process to get connected to them, and then the remote software can be installed very easily and we are able to help them even faster. So a very good overall strategy for support and implementation.
- Management of all the remote users is easy with grouping and searching features, making it easy to find the person needing support. Plus, the connection interface allows us to see if there is an issue right away in connecting to them, and then we are able to report back on any suspected internet issues very quickly. This helps a lot when the user is not really sure what is wrong.
- I am very happy with the product and use it mainly for remote support, and it does everything that I need. I cannot really think of any improvements at this time. Just keep up the good work that you have been doing.
- Remote technical support.
- Remote file transfer.
- Multiple unattended access.
- Sometimes has a hard time sizing correctly to one monitor when guest and host resolutions are different.
- Branding customization could be easier to use.
- No option to change hosting within the US.
We use ConnectWise for remote support connecting to phone and voicemail systems for adds, moves, and changes. This allows us to save on windshield time and also a lower rate for our customers.
This tool allows us to respond quickly for all requests. The customer sees how fast we can support them using this tool!
- Simple to deploy, including silent installations
- Intuitive management interface
- Remote sessions work smoothly and quickly
- Grouping devices has more of a learning curve than other solutions
- Unclear about granular permissions per group/site/customer
- Remote access to Client machines is extremely fast.
- Customizable User Interface and grouping of clients is nice.
- The ability to have both ad hoc sessions and persistent sessions is appreciated.
- Transferring files between host and client could be handled much better (i.e. similar to LogMeIn or Bomgar).
- Triggering remote commands to a selection of Clients should be an option.
- Access controls to specific Clients could be handled better.
The biggest problem we had was the cost of the prior solution and the limitations on number of supported devices. With ConnectWise concurrent use licensing, we were able to self-host the service and optimize the use of the application while holding down costs.
- Remote Support -- very easy to initiate a session or have a remote support user join a session.
- Adding devices to be supported - simple install and configuration
- Supports MFA - seamlessly integrated with DUO for multi-factor authentication and greater security controls
- The file transfer could use some improvement; it is a bit disjointed to move files between machines.
- Multiple monitor support; switching monitors should be improved. Most of the devices we support are dual monitor PCs and it would improve the support experience to have auto-scrolling between screens.
I have a domain name tied to it: "helpmejasonc.com" and a sub-domain tied to it as well: "remote.jasonaclarke.com".
In the last 2 years, I migrated my installation to a VPS to better support my users and to provide greater up-time reliability. I love this product and have never had a problem using it.
I currently have 2 concurrent licenses and plan to renew my support again in the next few weeks.
- Allows me to reach my customers without the need to go onsite.
- Allows me to perform maintenance off hours, off premises.
- Allows me to complete work that is needed once the user takes their computer home...and perform this work for them once connected back at their location.
- Gives me a service I can provide that others who do what I do...can't
- I have seen nothing that is missing....the best addition was the ability to have unassisted clients. I use this for connecting to devices I manage for organizations such as servers and user computers. This allows me to maintain these devices off hours.
- Being able to control computers remotely with ease.
- The little program used to install on PCs makes it easier to obtain simple statistics of a machine.
- Being able to use command line control PCs through the interface is amazing.
- Mobile functionality. The app used for support on smart phones is not really properly optimised. It's essentially the web panel squeezed into the app which is not ideal.
- Not a fan of the bright red writing of the versions of ScreenConnect installed on client machines once the server has been updated. It drives me crazy wanting to quickly update client software to be able to get rid of the red writing. Probably a sneaky way of forcing updates across the board.
- OS X support is a little strange. Not a fan of having to explain 10 extra steps for OS X users to be able to install the software. I understand that it may not be possible to correct this due to the structure of OS X. However I am very happy that an update for ScreenConnect client allowed proper silent updates of the client rather than a random popup for users to enter the passwords.
- Computer Access to frequently used computers or users who need help often.
- Sending and receiving files is a breeze, the drag drop feature is magical.
- Screen Recording and sharing.
- The meeting software could use some tlc or better understanding to the end users.
- Better UI for changing settings of the software.
- Remote screen monitoring
- Ability to provide a link to a customer to access their computer
- iPhone App - Crashed frequently and needed to login at least daily
- Customer service - Didn't respond to emails often
- iPhone App - Much slower than TeamViewer on same internet speed. Likely due to different compression.
- Easy and smooth connectivity
- Compatibility with almost any browser
- Session type filtering options
- Screen resize especially when working with a couple of monitors at the office
- The microphone/speakers can take a bit to be arranged, sometimes blocking 2-directional communication
- Odd chat window placement
- Let's you see if the other laptop is connected or not
- Allows a permanent connectivity, as long as the laptop is connected to the app (no time out or limited session time)
- Easy to set up
- A function to allow shifting from the controlled screen to the original screen (alt tab between screens)
- Autoconnect from remote screens after restart
- Remote control needed
- Connections to multiple screens required
- Personal use. If travelling and want to connect to your office computer left at home, connection might be disrupted if the computer restarts and no one is there to reconnect it to the app.
- Extremely easy installation on the agent end even across operating systems.
- Fairly simple to use operating interface.
- Pretty good in terms of data usage during interfacing the remote system. This is especially useful for connections via mobile networks.
- The price of the software could be lowered.
- It seems the installation of upgrades of connectwise leads to crashes on user and agent side on Windows 10 machines. This happened a couple of times.
2. Supervision of a remote user who is learning to use the software we provide.
3. Regular checks of the operation of remote devices that are not easily accessible because they're at remote places.
- The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
- Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
- The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
- Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
- If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
- Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
- Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
- The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
ConnectWise Control is not great for running remote commands or for scripting. Though it will process commands, you would not want to try and push out software to dozens/hundreds of machines using it.
- Toolbox is invaluable
- Connections for any device has allowed more freedom as I am not tied to my desk. The iOS client is just as easy to use as a desktop.
- Command and Command Toolbox allows us to runs scripts and commands without connecting to the client and has opened to door for faster support through Powershell and CMD Commands.
- The Host Pass is a fantastic way to allow 3rd party support or end users temporary access to a Guest PC and is used frequently.
- I appreciate the constant updates and improvements. There are about 5+updates a year and each one is better than the last.
- I am always thinking about that... I will let you know if I think of any.
- It's easy to use. I have users in our electronic security department that struggle with TeamViewer, LogMeIn, Dameware, and other remote access solutions, but can use ConnectWise Control without issue.
- It does the job of multiple softwares (ad-hoc support, managed remote access, and web meetings) for the price of one. This reduces our total spend and reduces the number of systems we have to keep up with.
- It's fast. Compared to LogMeIn and TeamViewer, it's much faster overall and much more usable on low quality connections.
- I do wish there were a way to have unattended agents for mobile devices (phones and tablets). Some of my guys struggle setting up a session on their mobile device when they need help.
- I wish there was better support for Linux on the host side. I like to use Linux whenever possible, but it's frustrating that there's not a client for remoting into other computers in Linux.
- I wish commands didn't expire for offline agents. It's nice to push a command to a machine if it's off and not worry about the command timing out - I can know that it's done when the machine comes on.
ConnectWise Control Scorecard Summary
Feature Scorecard Summary
About ConnectWise Control
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ConnectWise Control Integrations
ConnectWise Control Competitors
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
ConnectWise Control Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|