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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(101-125 of 613)
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April 05, 2019

A Happy Decision

Michael Watchorn | TrustRadius Reviewer
Michael Watchorn
Software Developer
Transformix Engineering Inc. (Industrial Automation, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise is great to access remote computers and the agent installation is a breeze. I haven't come across any "less appropriate" scenarios yet. It may be a problem if some remote sites have special firewall rules in place. So far ConnectWise Control has been better than other systems we tried when stuck behind other firewalls. ConnectWise allowed us to provide remote assistance when our prior remote assistance program failed due to firewalls.

I HAVE had to disable anti-virus on one user's computer for ConnectWise to work. I also noticed that some administrative features are blocked from the application, even when I sign in with a user with sufficient privileges. The system knows that a remote access tool is being used and blocks access. However normally ConnectWise provides better access than Remote Desktop Connection (which I find surprising).

ConnectWise also allows you to reconnect automatically when the remote computer reboots, allowing the tech to make changes and reboot, and maintain the connection after the reboot.

April 04, 2019

ConnectWise Control is the single most effective support tool we use.

Jonathan Hozeska | TrustRadius Reviewer
Jonathan Hozeska
Partner
Network Services Group (Computer & Network Security, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
ScreenConnect (now ConnectWise Control) is an excellent tool for remote, unattended management of our client desktops and servers. We have tested every other competitor as they have come and gone but this remains the best value and performance. And, actually, we haven't found any competitor better regardless of the price.
March 20, 2019

ConnectWise Control is a perfect fit for IT consulting firms.

Verified User
Technician in Information Technology
Information Technology and Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In any remote support one-on-one role or server maintenance role, I like ConnectWise Control. We even use it internally in preference to Windows Remote Desktop. If you need to share your screen with multiple people, it's less useful. We use other tools such as Google Hangouts for those sorts of situations.
March 20, 2019

ConnectWise is a Swiss Army Knife for Your IT Team

Verified User
Administrator in Information Technology
Publishing Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would highly recommend this software. It's great for end-user support and remoting into various machines in a pinch. While plug-in support is great, I wouldn't solely use this software as a means of widespread software deployment or machine information, however, it does do the job that way if you need it to.
March 12, 2019

ConnectWise Control, a great remote control product!

Verified User
Technician in Professional Services
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is well suited to allow for the remote control of client computers, which offers faster assistance when there are issues that need to be addressed. The management and usability of the product make it really nice and fast to provide support and assistance when needed. This allows us to support more customers than we could before using this product.
March 12, 2019

ConnectWise saves time when providing remote support

Verified User
Consultant in Information Technology
Computer Networking Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise works great and is easy to use when needing the end user to connect you to a machine manually. A simple code is needed, and easy to follow download instructions are provided. For more in-depth machine monitoring or automation, you would need a more robust solution.
March 05, 2019

ConnectWise Control (formerly ScreenConnect) Review

Verified User
Director in Information Technology
Law Practice Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control does a great job facilitating remote access. It allows access without compromising security like some of the other options available on the marketplace. Smaller companies with less than 5 remote users may be better off using another option that makes sense from a price point.
February 19, 2019

My ConnectWise Control (formerly ScreenConnect) Review

Gawain Stern | TrustRadius Reviewer
Gawain Stern
Service Technician
Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control (formerly ScreenConnect) is well suited to any situation where you need remote control. The only situation I can picture where it might be less than ideal is where you need to connect to numerous different endpoints, at a free level. The free version has a limit on how many different machines you can connect to.
January 22, 2019

My ConnectWise Control Review

Verified User
Employee in Information Technology
Computer & Network Security Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The system would be proved very helpful in cases where customer service is required between agents and clients. It is very easy to instruct clients to connect remotely simply by pointing them to the website. There they can just start a new session and connect instantly without any obstacles. Makes communication very easy, fast and manageable.
January 08, 2019

A simple solution that lets employees work remotely as well as for remote troubleshooting.

Brad Orfall | TrustRadius Reviewer
Brad Orfall
Translation Manager
Inline Translation Services, Inc. (Translation and Localization, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise has worked for every application we have used it on. I use it for troubleshooting of remote computers as well as for employees who need to log in remotely. The interface works equally well for control of Mac and PC and it doesn't really matter which is controlling which (there are a few quirks, though).
January 08, 2019

ConnectWise Control is a great value

Verified User
Manager in Corporate
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is great for corporate and consulting organizations who need secure remote access to a variety of devices (PC, Mac, smartphone). ConnectWise support is one of the best I've worked with in over 15 years of IT consulting. I might not use this for personal use, but they do offer that as an option. It's designed for company IT departments or MSPs to use, and is a great fit.
January 08, 2019

ConnectWise Control

Verified User
Engineer in Information Technology
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise is a sound solution for any application where you need to administer multiple computers remotely across LAN or WAN. Some of the security controls preclude it from being used in an environment where industry regulation (i.e. HIPAA / PCI) are required.
December 26, 2018

More for Less with ConnectWise Control

Jon-Erik Orr | TrustRadius Reviewer
Jon-Erik Orr
ICT Specialist
Luxfield Communications (Telecommunications, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is very suitable in the event of unattended access, wake on LAN when a computer has gone to sleep, and/or running commands via a Command Prompt-like interface without needing to connect to a device. Not so much suited for one-off support requests and/or remote access on tablets or mobiles due to further instruction/intervention required.
December 21, 2018

ConnectWise Control is the cornerstone of my business

Thomas Pires | TrustRadius Reviewer
Thomas Pires
President
C&K Systems, Inc. (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is a fantastic solution for the price point to facilitate remote access and management. When you don't have a technician in the area and you need to see what the customer is able to see, ConnectWise Control allows our technicians to participate in the customer's activity and correct an issue or perform training.
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