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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(76-100 of 613)Companies can't remove reviews or game the system. Here's why
- Control has helped with managing multiple servers in multiple places.
- Control has helped with supporting clients in real time instead of driving to each location.
- Control's pricing is very reasonable and affordable, and is a big reason I chose it.
May 10, 2019
Satisfied User
- Very valuable to me since I have been a user from its earliest (pre ScreenConnect) days.
May 10, 2019
ScreenConnect Review
- Being locally hosted eliminates monthly fees
- Can remotely support customers faster than I can drive there and back to resolve issue.
- Money and time saved on vehicle expenses, vehicle parking, and technician behind the wheel driving.
May 10, 2019
Helps allow quicker problem solving
- Able to deal with user problems quicker.
- Cuts down on frustration when you can see the problem.
May 10, 2019
Awesome Program
- This tool has improved overall customer satisfaction.
May 10, 2019
Great Product
- It has a much lower cost than alternatives. So it is worth it.
May 08, 2019
ConnectWise Control provides all of the features that we need with great licensing flexibility
- ConnectWise Control provides more of the functionality that my business needs at a lower cost than other solutions.
May 08, 2019
ConnectWise Control Review
- Positive - Ability to run scripts on a group of remote computers saves tech time.
- Positive - Ability to customize remote agent allows us to eliminate on-screen warnings to end users.
- Negative - (this is partially due to changes in current MacOS versions) - the diminished ability to remote admin MacOS computers.
May 07, 2019
Hands down the best remote software ever.
- The great pricing is the number one ROI advantage, even if you need multiple instances the cost is great.
- The connection speed and reliability of the product is such a time saver no doubt. If just works.
- Client install time is drastically reduced, saving even more time.
- Increased speed of access to remote machines.
- Increased reliability of remote connection to machines.
- Increased ability to remote into multiple computers at once.
- Increased ability to send files to clients which saves time and mileage.
- Increased overall customer satisfaction (I get compliments on how nice it is that I can help so quickly).
- Reduced operating cost of running remote support software by allowing us to run our own server to manage remote connections.
- UI consistency throughout the interface that was intuitive for both engineers and supported users.
- The self-hosting option has added a layer of independence and security from centralized services.
- Multisession environments and quick connection times have decreased ticket resolution time.
April 24, 2019
ConnectWise Control helps to save time and money!
- Saves time by not commuting.
- Faster billing.
- Quick customer issue resolution.
April 23, 2019
Helping our customers and technicians to be successful
- Getting our users quick and competent support the first time helps to reduce our time per ticket on the difficult issues.
- Having a solution that works for Mac and Windows computers and was easy to install for our users was critical and not readily available from any of the other vendors we tried.
- We are better able to support critical customer systems through fast efficient remote access. Built-in file transfer is a big plus as well.
- We can also easily allow remote developers access to systems on our network very easily.
- Very few times have we had any issues with the remote access system using ConnectWise Control.
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
- Quickly fix end users' issues.
- Ease of searching for the username and computer they are logged into.
- We can login to the portal from anywhere as long as we have internet access
- End users love the fact that we can quickly and (almost) effortlessly connect to their computers
- The cost of the software for us is very reasonable compared to competing products (we have a "grandfathered" plan)
- Speed of the remote connection is fast enough to make the support person feel like they are sitting at the remote computer. No lag whatsoever!
April 12, 2019
Amazing remote control
- Very quick response time.
- Cost is very low.
- Great tool options.
April 12, 2019
Sharing Success with ConnectWise Control
- ConnectWise has allowed us to remain mobile in troubleshooting and training.
- ConnectWise has allowed us to more efficiently train, staying on our feet while presenting.
- ConnectWise at times allows me to maintain my iPad as a primary device contributing to my mobility.
April 11, 2019
ConnectWise Control Review
- Definitely helped speed up reaction time to support users.
- Very affordable solution; the ROI is excellent.
April 11, 2019
Cost effective remote access solution for IT support or as an alternative for end users
- Allows cost-effective remote access.
- From a business owner point of view, this has helped me substantially as I can now "be" multiple places at once. This allows me to remotely support my own clients quickly and efficiently, without having to make a several hour drive to get on site. Some of my clients I have only worked with remotely! This has helped me build my business and grow my client base without having to try to be everywhere at the same time.
- From an enterprise user point of view, the ability to set granular access control levels has been greatly beneficial. Also, like the ability to manage connections from a central pane of glass. Saves time when accessing or granting access to a particular system.
April 11, 2019
ConnectWise is a vital part of our IT support team.
- Increased efficiency of support team.
- We provide our customers with remote access to their own estate and thus add value to their support contracts which in turn allows us to charge more.
April 11, 2019
Connectwise saves us a lot of time
- We can troubleshoot and solve problems faster.
April 10, 2019
Not sure what you're going to glean from this.
- The simplicity of the initial connection has saved us several hours each month in helping struggling customers get connected.
- Being able to help a client remotely to configure their e-mail saves us hours and hours on the phone trying to explain what to do next, especially when they're using an unfamiliar e-mail client.
- We can work on several computers at the same time.
- Pretty sure this isn't available under mobile or the Windows Store app.
- We can open a remote session even while the computer is still offline. It will notify us (blinking icon) when the computer comes online. The same goes with a restart, especially on a server. We don't need to keep on looking at the remote screen. It will start blinking when it goes offline and when it comes back online (change of status).