Review of Cvent Event Management
Cvent provides a seamless registration- register online, selecting sessions, making payments, etc. The event app provides conference info, …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (42)8.686%
- Registration, RSVP, and ticketing (43)8.686%
- Event analytics (43)8.282%
- Email marketing (44)7.979%
Reviewer Pros & Cons
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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- Integrations
- Competitors
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- FAQs
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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(473)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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September 18, 2023
Cvent for Universities with TouchNet
We have a few departments at George Mason University who use Cvent. My office, University Events, contracted it for registration for events. We are a TouchNet Ready University and Cvent was a platform that worked with this service. Cvent provides us with a clean, practical, professional event registration system for our events. In particular it allows us to provide a website and full registration system for conferences.
- Coordination - they are great at coordinating you with members of their team to best solve your issues.
- All-Inclusive - Cvent is a full package software offering supplemental items for conferences.
- Communication - My team has been impressed with the follow up and ongoing communication of the Cvent team.
- Transparency - We had issues when we started with transparency of what the software could accomplish due to TouchNet.
- Cost - We have found the costs to be a bit high at times. This is in particular for Social Tables and when we have had to renegotiate contracts.
- Classic Vs. Flex - Classic is being discontinued but we found that it offered more than Flex a few years ago.
September 15, 2023
Cvent Event Management is the BEST for Events!
We currently use Cvent Event Management on the campus to help out over 80+ colleges and departments create UT-branded websites for their events. The problems we have currently are bugs regarding emails, waitlists, payments, and reporting features. We need Cvent Event Management to figure out these errors sooner so that we can assist our customers quickly.
- Premium support
- Attendee hub assistance
- Community
- Email bugs
- Reporting bugs
- Alphabetical organizing in fields
September 15, 2023
Cvent Event Management Review
Use Cvent Event Management for our 2 annual programs - a 300+ attendee Annual General Meeting and a 600+ attendee Annual Conference. The Cvent Event Management tool helps us to do everything associated with hosting the events prior, during, and post, this includes items, such as RFPs and venue sourcing, websites, attendee management, etc.
- Registration
- Event website
- Payments
- Attendee hub
- Appointments
- Engagement game
September 01, 2023
Cvent Event Management is a catalyst for success
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management to manage all our education events inclusive of virtual and in person events. We manage registration, payments, communications, registration workflows, and OnArrival for the onsite experience. We complete the cvent event website, post speakers, and use it to convey key event information. We also have the zoom integration. Cvent helps us best reach our user community and engagement members and non members effectively. It also helps us track attendance and produce reports.
- Easy registration workflow
- Simple website creation
- Good reports
- Easy payment management
- Email functionality
- No other suggestions for improvement, the platform offers a lot
- No other suggestions for improvement, the platform offers a lot
September 01, 2023
An app that does it all
My company uses Cvent management to create events for our company and give our attendees easy access to information about our events, how to schedule and plan their day, and have knowledge about the event itself. Cvent has been very user friendly and easy to navigate to create the perfect app for our users.
- User friendly
- Customizable
- Accessibility to reports and surveys
- Schedule page can be a little easier to navigate
- Having the option to be on a waitlist on the app so it can be added to your schedule if you can go in to the session.
- Have the option to use Face ID to get into app after initial login.
July 27, 2023
Select Cvent!
Score 10 out of 10
Vetted Review
Verified User
We are a system of community colleges in Louisiana that use Cvent Event Management to register faculty, staff, students, and sponsors/vendors for events throughout the year. We offer in-person and virtual events via Cvent. The system greatly helps our small staff manage registrations, provide event information (such as agenda, speakers, award info, etc.) to attendees, and identify sponsorship opportunities.
- Professional online event registration.
- Outstanding customer service team.
- Run reports with ease.
- Some features are time consuming, i.e. too many clicks.
- Takes a lot of time to learn the layout.
- Things are changing often (usually for the better) but you really need to take time to relearn where things are located.
July 27, 2023
Cvent
Our team uses Cvent to hold ~500 person events for our donors as well as managing international trips for donors to visit the field to know how their funds are being used.
- Admin user interface
- Registration paths
- Access portal
- Flight requests for multiple stops/flexibility
- Easier editing interface for building websites
- Reports to load faster
July 27, 2023
Great centralized tool
Score 10 out of 10
Vetted Review
Verified User
We are using the platform for our event websites and registration process and is has helped us streamline a lot of that process into one central area. Before Cvent Event Management we were using a lot of platform that did not communicate with each other which created a lot of broken bridges and Cvent Event Management has elevated that
- Customer support
- Ease of usage within platform
- Streamlining registration process
- How to implement new features
- Ease in locating resources
- Generating reports
July 26, 2023
Event Management Made Easy!
We need a consolidated location for all of our registration and attendee needs. We needed a way to collect registration questions for sizing, meals, hotels, travel and more and has been amazing!
- Reporting
- Attendee Data
- Modifying Requests
- Publishing and Saving
- IT timeliness
- Optional vs included session editing
July 26, 2023
Love Cvent!
Score 10 out of 10
Vetted Review
Verified User
Hello! I use Cvent on a daily basis for all of our programs. Aside from a few changes, Cvent has been great. With the changes, of course, have come many questions and when I get stuck, I call customer support and they are always more than willing to help solve my problem! I think that Cvent is very user-friendly. It definitely takes some time to learn all the ins and outs because there is so much to learn and many cool features!
- Custom Reporting.
- Emails that we can send to clients are amazing!
- The websites we are able to build are great especially with the custom features.
- The publishing of reports, parking reports was so much easier.
- The speed I feel has slowed down with all the changes.
- The hotel module more flexibility.
July 26, 2023
Review from Pharma
Score 10 out of 10
Vetted Review
Verified User
Internal and external events organized by the company. We have more than 7 integrations at present and 5 more in pipeline. The challenge is w/ the API. It is all or none. Hence exposing secret data to downstream systems even though they don’t need it. It adds unnecessary additional effort on our end to validate downstream systems.
- Globalization
- Integrations
- Flexibility
- API data access to selected fields
Cvent Event Management is used in our entire event lifecycle. We use Cvent Event Management emails and website to market events and invite attendees. Event registration is processed using Cvent Event Management. In addition, we use the Attendee Hub to stream virtual and hybrid conferences to our attendees. We also use premium surveys to collect attendee feedback following the events.
- Professional looking software which helps our events level up and attract more attendees.
- The website is a valuable tool to provide all conference details to attendees.
- The reporting feature is very useful and helps us generate custom reports including attendee reports, financial reports, and many more.
- There is a bit of a learning curve which poses as a potential barrier to some users.
- I would like to see more ability to customize widgets and graphics.
Cvent Event Management has allowed us to safely collect donor information and register them for our international vision trips. They provide a website for donors to visit to learn all of the necessary trip information, and help with budgeting, travel, speakers, and agenda creation for all of our donor events. Highly recommend!
- Registration process
- Help desk/support
- Budget
- Cost/affordability
- Encryption/keeping PII safe
- Air requests
We use Cvent Event Manager for all of our event planning from beginning to end. We use it for event management, website, registration, hotel reservations, venue sourcing, hybrid events, event recordings, marketing, and in-person app experience. It is very nice to have one program that can handle all of this instead of having to transfer data between multiple softwares.
- Their event app is great! It makes Q&As very easy and allows moderation
- Having 1 software to handle all event aspects is so helpful
- They are always looking for new ways to innovate. I get excited for each new feature they roll out
- Their customer support isn't very helpful
- Their website design can be so user friendly that you can't edit certain features or have the website be exactly how you want it
- Their email marketing can be frustrating when you have to edit the same email in multiple places to reach the same audience
July 25, 2023
Great tool for event planner
Score 10 out of 10
Vetted Review
Verified User
Cvent is a great tool to use for any and every event, when you need to create a registration site. From the easy to use, user-friendly backend tools to create the registration sites (overview, bios, speakers, sessions, agenda or any additional pages you might need, to the full integrations when you're using AttendeeHub and/or OnArrival, this makes the perfect tool to use and create efficiencies. Can't recommend enough to whomever need to create sessions.
- Collecting attendees details
- Integration with other cvent platforms
- Flexibility and user friendly platform
- Mobile friendly of the backend
- Reporting can be overwhelming with the amount of reporting that the tool provide
- Theme could benefit from additional color edits
July 25, 2023
The Platform for your event needs
Score 10 out of 10
Vetted Review
Verified User
We use Cvent to plan and manage all of our events. It helps us create amazing event pages, capture event registrations and engage with attendees and sponsors. We’re a nonprofit organization that support women owned businesses. So using Cvent helps keep up with engagements for the events that help with that initiative.
- Captures registrations
- Create landing pages
- Surveys
- Adding some info to the event pages
- Uploading videos; shouldn’t have to use YouTube or Vimeo
- More options for branding
July 25, 2023
Event Management Review
Score 9 out of 10
Vetted Review
Verified User
Cvent is used by multiple departments to create event registration websites.
- Reporting options
- Multiple paths for different registration needs
- Customer Support
- Communication with people who are invited
- I'd like to see more options for graphics
- Additional detailed reporting
- On-site training for new employees
July 25, 2023
Choose Cvent!
We host 2 conferences per year and have utilized Cvent Event Management since going hybrid; offering both in-person and virtual experiences. Cvent has consolidated multiple platforms into one for us: event management, registration, website, virtual conference website and mobile app, which has also helped consolidate staff resources on our conferences within these areas and streamline & lower costs.
- Customization
- Capabilities
- Attention to Detail
- Complexity, sometimes more is too much
- Missing functionality in exhibitor email customization (i believe this has been fixed!)
We are an enterprise user, therefore, we use quite a few of the Cvent product modules. We currently use Event Registration, Sourcing, Abstract Management, SMM, Membership Management, and Email Marketing. The Event Registration Module allows us to be fairly flexibly with our event setups for each of our clients as well as internally. We pride ourselves on thinking outside the box where Cvent Representatives would have not gone. We have currently implemented the product 80% in our Meetings & Conferences, Group Travel and Association Management team--services not fully utilized are SMM and Email Marketing. The rest of our company utilizes mostly the Sourcing Module, however, there are times when the Event Registration Module is used accordingly. It has really helped streamline a lot of our previously manual processes--ie. Paper registrations, manually processing credit card payments, manually sending/mailing paper receipts to registrants are just a few.
- Sourcing - Love how the system allows you to create one lead and it sends it to as many hotels/locations you wish to send it to. Additionally, it provides instant feedback on whether or not a hotel/location can accommodate your request. If you receive a submission, these are reportable from the system, not manually collated by a staff member.
- Event Registration - Love the ability to create an online process to allow registrants the easy on registering online.
- Surveys - Integrates an event survey automatically to easily track and remind attendees
- Reporting - this can be somewhat difficult to use and clunky. It doesn't always pull all the information the first time you run it, and sometimes requires more than two times of running the report to get all the data needed. There is no way to report on Session Groups and this has been frustrating for over 11 years!
- Membership Management - seriously lacks an update or the functionality needed for most associations. Was created more for corporate membership programs not association membership programs. Very clunky and difficult to use. We have had to use custom questions to help with the reporting side of membership as the standard reports are limited and do not represent the requested or needed data.
- Abstract Management - has improved the most over the last year, but still doesn't allow a review to see more than 100 submissions at a time.
Score 8 out of 10
Vetted Review
Verified User
At Northeastern, we use Cvent for all registration activities and types of events. Our registration experience is generally open from 50 to 3000 invitees or registrants so our web design and registration experience is much more complex. We are often never doing the same thing twice and Cvent helps us manage that experience with the use of special registration paths, registration types, and session registration. We do multi-day complex events and simple one-off events. We also do a mix of virtual and physical events. Cvent is the one tool that had alleviated all of the registration issues that we have had!
- Registration management.
- OnArrival and onsite check in.
- Mobile apps and CrowdCompass.
- Other event product add-ons to suit your needs (travel, hotel).
- Integrates with Salesforce!
- The Salesforce integration is a little buggy and even one year into implementation, we are still working through issues.
- [Badge] creation could be easier and so could the materials on buying stock. I get that Cvent wants us to order from them but it is more affordable to have it ordered yourself.
- I wish you could link to other websites in the horizontal navigation on the website editor or even use pages links within Cvent so as to jump invitees around like a traditional website.
July 24, 2023
Event management made easy!
We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
- Creates a beautiful website in minutes that is aligned with our branding.
- Organizes the hotel and travel information for attendees.
- Quick email communication to our attendees through Cvent.
- Making it easier to make changes after the event goes live.
July 24, 2023
Review from a new user
Score 10 out of 10
Vetted Review
Verified User
I set up different types of Builds. I use it in conjunction with EMM, which ultimately controls what updates to Cvent Event Management overnight. Cvent Event Management saves time, as all of the templates I use are pre-filled. Cvent Event Management automates my tasks and simplifies the entire process. I can build the event, then immediately schedule the survey to be sent for the day after the event.
- Very responsive customer support via phone
- Good reporting
- easy registration flow
- Widgets ease of use
- Data tags ease of use
June 27, 2023
Cvent Saves Time
We use Cvent as the registration system for 10-15 in-person events per year ranging from 100 - 2000 attendees. We use Cvent's platform to also track speakers and exhibitors and collect information from them and to link the provided information into the Cvent AttendeeHub software for our event app and OnArrival 360 to manage attendees on-site.
- Customization of Registration Process
- Creating a fulling integrated system that creates a seamless experience for attendees
- Custom reporting features
- Exhibitor Management tools need to be flushed out a bit more
- Some rules they have set for certain features can work against you if your program doesn't fit in it's parameters
- Forcing attendees to use unique emails has been an issue for some of our events
Direct Travel's Meetings and Events Technology department uses Cvent to build event websites and registration platforms for meetings we plan. The flexibility of the software makes it easy for our team to develop registrations sites either simple or complex, tailored to the customer's specifications. Our team is able to collect specific attendee information, travel requests, and any other number of required details for each event we host. We also utilize Cvent's mobile event app for a number of programs to enhance the onsite experience. Because Cvent has modules for nearly every element in the event planning process, the software integrations flow well from stage to stage of the planning process with little issue, much better than siloed data would.
- Registration platform can handle nearly any need.
- Event websites are easy to build and support customization.
- Support is available in multiple formats should you run into issues.
- There is a large user community where you can reach out for ideas and help.
- The email marketing is not quite as evolved as the rest of the product.
- It can sometimes be a little difficult to get reports with the information you need, especially in some of the ancillary modules.
- The new Event App is not as strong of a product as its sunsetted predecessor, but they are working on new updates for it every month.
May 22, 2023
Great Product!
We use Cvent Event Management for emarketing, attendee management, registration, event websites, and onsite badging for all of our events. It creates a very seamless way for us to gather, track, and report out on data.
- Attendee Management - tracking statuses and contact information for your whole attendee list
- E-Marketing - the ability to create customized, professional HTML emails in an easy email designer!
- Reporting - Cvent has one of the most robust reporting systems I have ever used. The ability to create and save custom reports, along with publishing to an access portal for non-cvent users is a huge time saver!
- Website Builder - greater functionality for customization, backgrounds, etc.
- Attendee Hub App - more customization on the individual pages.