Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
Reviewer Pros & Cons
Pricing
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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(471)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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November 14, 2019
New but loving it
- They keep people involved and working together. This always [makes] for more interactive networking capabilities.
- It rewards you for your time. This gives you an incentive to keep coming back.
- It recognizes you as an individual. This makes you feel personally involved and as though the company cares for you.
- Better rewards for your time. When reviewing for them, the breakdown of what you are offered is sometimes lacking.
November 14, 2019
Cvent Review
- You can design email marketing campaigns linked to your event within the software.
- You can gather reports on basically anything such as email open rates, click rates, event attendee dietary requests, etc.
- You can house invite lists within the software and invite an entire list of people at once to a given event.
- Some of the design functionalities in general need some work.
- Inserting video into email marketing should be an option.
- I often have problems with the software not loading specific items in a timely fashion, or not saving my work once finished.
November 04, 2019
Cvent is a great product
Score 7 out of 10
Vetted Review
Verified User
- Once implemented, the website and registration can work very well. Yet it takes significant time and countless departments to get there.
- Our Cvent support team has been helpful and beneficial throughout our challenges. They listen and take action. For that, I appreciate it.
- Flex is a great platform and much easier to use than Classic. A good improvement for a user-friendly platform.
- Their programming - Classic was challenging to use, but Flex is easier.
- Consistent updating and improvements. They are lacking on this.
- Some CVENT team members are not as well trained and/or effective at problem-solving or building. We experienced countless problems in our first year; many things could have been avoided.
October 22, 2019
Cvent Event Management Review
- Their on boarding process is very thorough and helpful. We were given a consultant who walked us step by step through each step
- They provide a lot of customization for how things look and how things are worded to make it as easy as possible for our end users
- There are a lot of great reporting tools.
- The basic user limit is 10 and when you want more than that it gets costly.
- A few things are not customizable and on occasion prove to be annoying.
- The user end of the program is nice and clean and easy to navigate but the backend can be a little complicated sometimes.
September 30, 2019
Cvent is a time and sanity saver!
- Custom reports help us get exactly the information we need about our events every step of the way.
- You can duplicate and edit events, making it incredibly easy to create events within the same conference series.
- New Flex website and email design make external-facing pages so customizable and beautiful for our attendees.
- There are multiple email segmentation options, but it could be more thorough.
- There's a pretty thorough online community for answering questions, but, if you can't find an answer there, you might have to wait on hold with customer service for a while.
September 26, 2019
Made my entry into the events industry so smooth!
- Easy to build a registration with different paths for different types of registrants.
- Professional looking webpages.
- Pulling reports is a breeze.
- Some features of standard events are not available in Flex yet, which has been frustrating at times.
- Cvent customer support has on occasion not responded promptly, even when "escalating" our case.
- Unclear who to contact at times.
August 29, 2019
Cvent Event Management Review
- Registration management
- Reporting
- Custom websites
- Venue/sourcing information and tracking
- PNR matching can be time-consuming
- Seating is cumbersome and time-consuming
- Costs
August 16, 2019
Feature rich but with a learning curve
Score 8 out of 10
Vetted Review
Verified User
- Create event registration websites fast
- Very responsive tech support
- Feature-rich
- Not user-friendly
- Steep learning curve
- Flex events are lacking in features
August 16, 2019
True event management!
Score 9 out of 10
Vetted Review
Verified User
- Site Designer is a wonderful tool to ease the website building process.
- Concur integration is a product that customers are happy to have.
- The responsive website that fits for all types of computers and phones is a must!
- I'd like to have more liberty to create custom question or custom fields.
- Some features are taking a long time before being available in Flex.
- Sometimes there is too much questions in a feature that need to be answered.
August 07, 2019
Solid tool with a broad range of products
- New interface design
- Resources to support their initiatives
- Broad range of well developed tools
- Customer support: phone
- New interface is not in full parity with the old system
- Delays in getting issues resolved
August 06, 2019
Great Event Management Platform!
- Onboarding/support.
- Usability.
- Knowledge-base.
- Could be tailored more to events outside of tradeshows.
August 06, 2019
Cvent Event Management - User Review
Score 8 out of 10
Vetted Review
Verified User
- Ease of use.
- Nice look to the websites.
- Customization available.
- The hotel widget is not great.
- More flexibility is needed to make particular changes within widgets.
July 28, 2019
Event management should only ever be done by Cvent
- Customization: make the event look specific to your company, your event and collect any info you want during registration.
- Innovation. It’s almost hard to keep up with everything Cvent is doing.
- Customer service: 24/7, super friendly and eager to help, happy staff.
- Complex. Their new design flex is much better, but the customizable quality of Cvent makes it more complex.
- Mobile readiness. Again, this is addressed in flex, but in standard, you have to maintain two websites and the mobile version is plain and old fashioned.
- Pricing structure: free events should be free registrations.
July 21, 2019
Cvent Event Management in everyday use
- Registrant history.
- Reporting.
- Breakout session management.
- HTML editor interface.
- Cleaner refund process.
- Sourcing off property venues for receptions and activities.
July 20, 2019
Cvent Event Management Review
Score 8 out of 10
Vetted Review
Verified User
- Customer Service
- Reporting
- Event apps
- Flex - please roll out updates sooner, the need/request is there!!!
- Customer service availability - I am often on hold for very long periods of time.
- UX for website builds.
July 12, 2019
Cvent has changed things for the better
- Helps with event planning
- helps with events management
- Helps us as a reference for event recap and debriefs
- I think Cvent is great so far. I don't have any complaints in particular.
July 05, 2019
Cvent Event Management
- Website setup, especially in the new format Flex, is pretty easy to use!
- Reporting - there's a limit of 100 fields per report. When you have a 5 day program that's hosting 3 days of activities you cannot have an activity report that reflects everything. There's also quite a few categories of reports and you cannot include all fields in all categories.
- Cancellations - When you cancel the primary registrant their guest's information disappears from all reports except one and even that doesn't show you all of their information. They also aren't included in the number of Cancels that's listed on the overview page (or anywhere else). Considering Cvent charges per registration I believe there should be some real record of all of the registrations even after they cancel.
July 02, 2019
Unintuitive, but gets the job done
- Customer service/responsiveness is top notch, clear & concise answers every time
- Flexibility to adapt registration options based on the nuances of each event.
- Flex Registration has the potential to be a really great tool once advanced editing features are available.
- User-friendliness: utilizing Cvent is just not intuitive and comes with a lot of random quirks one must learn to navigate. Flex Registration attempts—and has the potential—to better this, but it's just not there yet.
- Flex Registration is currently too structured and restrictive in design. Hoping this will improve with continued feature releases.
July 01, 2019
Why Cvent is my only tool for Event Management
- Centralized Data
- Strong Network
- Intuitive/ Easy to use systems
- Fast and Friendly customer service
- Easier step by step instructions
July 01, 2019
Streamlined Easy to Use Platform
Score 9 out of 10
Vetted Review
Verified User
- User Friendly
- Provide many website templates
- Has 24/7 customer service
- Has a community forum to connect with individuals in the same industry and to also look up how to perform certain tasks
- Provide a better way of handling . It's either or.
- Sometimes for programs with voucher codes the system is faulty as it will register someone who's started registration but has not completed it, skewing the numbers.
- It only has one format (the US WAY) of xxx-xx-xxxx of adding a social security number. What about for countries like Canada with different formats?
June 20, 2019
Cvent is the tool you need in your toolbox!
Score 10 out of 10
Vetted Review
Verified User
- We are able to identify our guests by email address. This cuts down on duplicate registrations.
- There is endless amounts of training which is important with any technology.
- The customer service team at Cvent is phenomenal.
- Cvent recently unveiled a new platform called Flex. All of the features are not yet available, but they are getting there.
June 15, 2019
All in one!
- The website building process for planners.
- .Integration ability of Cvent with our CRM
- Cvent Flex features.
- Connected Experience for.
- Planners and Attendees using Crowdcompass.
- Standard out of the box Cvent Integration should be more dynamic.
- Custom fields cannot be created on account level to maintain data integrity because event planners can change their data type, remove them or change them in their own events. There should be a way to allow users to provide access based on their roles like view/edit or delete permissions.
- Currently, custom fields can just be created and within events only we can define their level of security/permissions.
- Custom reporting does not meet the requirements for complex scenarios.
June 01, 2019
Cvent: The Solution for Us!
- Invitee Management
- Event Management
- Budget Building
- The rollout of Flex: It is still missing some items at the present time.
- The support portal: It could be easier to search sometimes.
- No others
May 30, 2019
All in one place
Score 8 out of 10
Vetted Review
Verified User
- Registration process
- Invitee management
- Customization
- Support - The support we received from our contact was little to none and the hotline was no help.
- Pulling reports can be confusing
- Help center
Score 9 out of 10
Vetted Review
Verified User
- User friendly for those registering, by answering a few quick personal questions and any custom registration questions (i.e. dietary restrictions).
- Customer support, if you can not find an answer within the Cvent Community (Cvent's google of all things) then you know that you are just a phone call away to have someone not help fix the problem but also walk you thru it in a teaching manner as well.
- Proactive with technology advancements making it easier on both the planner and invitee. Example - On-Arrival, badges can be made in advanced using Cvent registration with seating assignments but while checking in the invitee just needs to state name and quickly be found via tablet this information then can be transferred to all planners in the room (i.e. VIP arrivals).
- Training more virtual, although you have most of the resources it can be overwhelming as you are not going to learn everything all at once. Though there is always Cvent Community and a phone that can be made.
- Images it would be great if there were some stock photos or backgrounds that could be used that already to the sizes needed.
- Flex - logic questions and being able to put in more sub questions on top of each other.