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Cvent Event Management

Cvent Event Management

Overview

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…

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Recent Reviews

Review of Cvent Event Management

10 out of 10
April 30, 2024
Cvent provides a seamless registration- register online, selecting sessions, making payments, etc. The event app provides conference info, …
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Cvent Event Management

10 out of 10
April 05, 2024
Incentivized
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
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Cvent new user

10 out of 10
March 26, 2024
I use Cvent Event Management for creating event builds. I appreciate the 24/7 customer service phone line. The build templates help to …
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Great management tool!

10 out of 10
February 23, 2024
We use Cvent Event Management for all of our events (in-person, hybrid, and virtual). The tool has provided us with across the board …
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Cvent Event Management for the win

9 out of 10
February 21, 2024
Cvent Event Management is an excellent tool for our registration builds, targeted email content pre and post event, registration check-in …
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It's works!

7 out of 10
December 19, 2023
Incentivized
We are 3rd party service that builds events on behalf of clients. Sometimes we are building in our account and sometimes in the …
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TrustRadius Insights

Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to …
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TrustRadius Insights
TrustRadius Insights

Excellent event management tool

8 out of 10
December 06, 2023
It helps streamline all of our events. We use primarily for our virtual events. It makes event management super easy, and is openly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Attendee list export (42)
    8.6
    86%
  • Registration, RSVP, and ticketing (43)
    8.6
    86%
  • Event analytics (43)
    8.2
    82%
  • Email marketing (44)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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Cvent Event Management

Cvent Event Management

N/A
Unavailable

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.2
Avg 8.3

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.3
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.4
Avg 8.3

Virtual Event

These are features for Virtual Event software.

7.9
Avg 8.1
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Product Details

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Cvent Event Management Features

  • Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
  • Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
  • Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Video

Cvent Event Management Integrations

Cvent Event Management Competitors

Cvent Event Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.

Reviewers rate Record meetings / events highest, with a score of 8.9.

The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(473)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.

User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.

All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.

Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.

Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.

Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.

Attribute Ratings

Reviews

(26-50 of 75)
Companies can't remove reviews or game the system. Here's why
July 09, 2020

Cvent Event Management Review

EB
Emily Brown
Associate Director
RX Worldwide Meetings (Hospitality, 11-50 employees)
Score 8 out of 10
Vetted Review
Reseller
Support Rating
6
I really suggest someone in your company taking the time to become the Cvent expert. The call in or chat support is mostly helpful although there have been times that it gets frustrating when they don't understand what you want to accomplish. Their account managers seem to have a lot of accounts on their plates. You are also assigned a customer success consultant but I have found very few of the ones we have had to be pro-active and take an interest in our account. They mostly just work with you when you contact them with an issue.
July 09, 2020

Cvent is an easy to use platform that allows you to open websites in a short amount of time

Verified User
Account Manager in Other
Events Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
I am grateful to have a strong contract with Cvent and a good client success manager, however before that contract was signed getting support was difficult and getting the help desk to understand what the issues are is difficult. I have to escalate most items to my Cvent manager. A lot of the responses are not actual responses that help explain what happened.
July 02, 2020

Attendee Management Review

Verified User
Employee in Customer Service
Hospitality Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
They respond initially in a timely manner however some follow-ups have been slow. They do usually provide acceptable resolutions to issues or problems we are facing. In the past, if the support team was unable to resolve and issue, our Cvent representative has reached out to apologize or offer some other sort of assistance.
June 30, 2020

New Cvent User

Verified User
Director in Marketing
Events Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
There are tons of people that can help you as you learn how to use Cvent. The dilemma is that sometimes there are too many people and they don't always communicate. I've had over 7 people contact me over the past 6 months either due to internal turnover or just being the point person for a specific department. I find myself telling different employees about other conversations I have already had with other employees.
May 16, 2020

Cvent is a Great Event Management Software

MB
Mayra Banuelos
Communications and Conference Coodinator
IPPFA (Non-Profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Cvent reps are always available to help whether you're in your office or off-site at your event. Their Cvent Community is also a nice feature that lets you do research and communicate with other Cvent users to find answers to your questions.
May 01, 2020

Cvent: A life saver for conference registration!

SP
Sharna Pascolo
Program Director
Texas Society of Architects (Architecture & Planning, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
All the Cvent support staff is fantastic. Caleb Conrad is our main customer service rep and I can't recommend him enough! We've also had some really great onsite staff come out to manage onsite registration at our events and they are all very easy to work with. Kim Segal is our account manager and is lovely to deal with!
April 13, 2020

We love Cvent

Verified User
Supervisor in Other
Hospitality Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Most of the time I receive great support however, there are times where it seems to take a long time to get a case resolved. But for the most part I am very satisfied with the support I have received throughout the years from Cvent Support.
April 02, 2020

Cvent is Preferred

Verified User
Project Manager in Other
Hospitality Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Cvent support is quick to help you and always has the answer. If you call and they cannot help immediately, they let you know they are working on it and find the answer. I've has support contact me daily telling me the status of an issue until it's resolved. It never takes more than 48 hours to resolve.
March 25, 2020

Use Cvent: You won't be sorry!

Verified User
Administrative Assistant in Customer Service
Events Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
We have always received great support when we have had to reach out for Cvent support. We have had Cvent employees on-site for some of our programs and they were a great asset.
March 18, 2020

Cvent Event Management System - Overall a Great System!

Verified User
Consultant in Product Management
Events Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
8
I give it this rating because most of my questions the support team is able to answer. However, there are some questions that I can not find the answer in Cvent Community, and when I call the support line, they do not provide any insight or do not answer my question in its entirety.
March 17, 2020

Cvent Event Management - Make your life easier!

Verified User
Administrator in Other
Accounting Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
For advanced issues, the support team doesn't seem able to offer work arounds or alternative ideas. They often refer you to the support center and articles there, which is somewhere I typically check before reaching out to them in the first place. I understand how Cvent functions and how to set up typical sites, when I need out of the box thinking the support center and personnel is often disappointing. We've also had trouble with our account reps not following up on questions or issues that we have and it takes repeated follow up on our end to get any answers.
March 17, 2020

Cvent is awesome

JB
Janelle Buckley
Conference Coordinator
EVAWI (Professional Training & Coaching, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
The support is quick, the community is active and the resources are helpful. Pay attention to your email communications that come out, stay up to date with any updates that are going to be made, and make sure to check in with your Cvent community on things other people are learning.
March 17, 2020

Cvent Event Management Review

Megan Huftalin | TrustRadius Reviewer
Megan Huftalin
Account Manager
MCI Group (Events Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have run into issues or questions that I can't figure out an answer to so I have turned to Cvent support. They are fantastic. They call, email and reach out to you to make sure you are getting taken care of and that your problem or question is resolved in a timely manner.
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