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HubSpot Sales Hub

HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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Recent Reviews

Easy to use

9 out of 10
December 02, 2022
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Reviews and Ratings

(509)

Attribute Ratings

Reviews

(1-25 of 81)
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February 05, 2024

HUBSPOT WORKS FOR ME!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Deal tracking. We have many deals in our pipeline and HubSpot helps with staying on top of progress, next steps, tasks, contact information, etc.
  • orders contacts
  • tasks and notes
  • different stages of pipeline
  • upgrading customer subscriptions is difficult
  • email contacts should link to all related deals automatically
  • too many default fields to fill in on deals
when you have several deals to keep track of. HS task system allows you to break your work into manageable lists so that you keep progress each day.
Score 10 out of 10
Vetted Review
Verified User
I've been using Hubspot's Sales Hub for a couple of years now and honestly it would be difficult for me to see my days without it. I've used it through the last 3 companies that I've worked at and it makes my day-to-day work easier.

The attention to detail in the platform helps me save time and reinvest that time in building meaningful interactions with my clients. Certain small things like simply entering the word "Call" when creating a new task, it's automatically going to pull up the option to call the client in one single click when you are going through your task at the time that it's due.

Also, when I'm creating a sequence, being able to easily customize and personalize it makes all the difference. As long as the customer's information is correctly entered in Hubspot, the system will gather their first name, company name, etc and enter those where I ask it on the email. Making my job just that much easier and giving my prospects a more personalized approach, without any extra effort from my end. This truly has been a game changer in my work and has helped me attract many more clients.

  • Email Sequences
  • Task Management
  • Integrating with other software
  • The help/learning section could be a little overwhelming since it's just so huge.
Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.
Cameron Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize HubSpot Sales Hub and the HubSpot CRM for all 3 facets of our Sales org. From business Developement, to closing business, and even nurturing current relationships. Creating deals, sequences, templates, calendar invites, you name it, SalesHub does it all! Given that we're a smaller company the reports and dashboards that SalesHub is able to create and track for our team are just what we need!
  • Deal Creation
  • Tracking Sequences and success/conversion rates
  • Keeping everything all in one platform to reduce the number of clicks when logging a task
  • Giving more options to auto remove contacts from sequences - like when a call is connected or a meeting is scheduled
SalesHub is super user friendly and everything is all one place. It makes my team so much more efficient so we can concentrate on what matters most. Nurturing relationships with our current clients and winning new business!
Shakil Marjuk Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use the HubSpot Sales Hub platform to manage our companies, leads, and opportunities in daily work as a CRM to track our pipeline. It is an easy-to-use CRM that allows sales reps to organize, communicate, and track leads. It provides email templates, free calling, email sequences, meeting scheduling, and more. It is flexible and has excellent learning resources. It organizes clients, conversations, and sales processes and provides search engine reliability. It keeps us organized and focused.
  • It facilitates the organization, communication, and tracking of leads for sales reps.
  • It has sales user activity sorting, playbooks, meeting links, and roll-up businesses.
  • It's adaptable, keeps track of finances, and works with various programs.
  • It's significant but too expensive for large teams.
  • In some cases, automation can improve usability.
  • It should offer live chat to free users.
HubSpot Sales Hub integrates with many software systems and provides analytics and reporting tools to help salespeople track their performance, improve, and make data-driven sales strategy decisions. Adding contacts is simple; sequencing is an excellent tool for monitoring prospecting efforts, and HubSpot has a great knowledge base, a learning academy, and customer support. However, smaller businesses or startups may find the cost high.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Allows our sales team to keep track of contacts and companies. They can add notes to log conversations and phone calls, and link their email inboxes. They can also assign tasks and reminders to themselves or other team members.
  • Clean up contact data, duplicates, etc.
  • Easily find contacts by company, and custom fields (we use a customer type field)
  • Assigning tasks
  • Sequences are limited
  • Pay per contact
  • App has limited functionality
Sales Hub is great for our sales team, who is usually on the road and unable to connect with support staff in the office on a regular basis.
December 02, 2022

Highly Recommend HubSpot

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This has made my job much easier and more organized! Love all of the metric features and have been much more productive since using HubSpot. It has helped organize my whole company and produce great results from the way it is set up. Big fan of HubSpot and highly recommend it all around!
  • call metrics
  • organizing lists
  • sorting metrics alphabetically
It's suited for when we need to make call lists and how to organize said lists, with staying on top of tasks. The queue feature lets me divide my call lists us easily and keeps me organized well. It may not be suited always for directly replying to emails as I prefer to do that in Gmail.
December 02, 2022

We love HubSpot Sales Hub

Trey Salley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub helps keep my contacts in order and the task manager is top-notch. They deliver every-time and streamline our business operations. I use the HubSpot Sales Hub every single day and it allows me to get to the correct clients and keeps me organized. I love how it connects to my outlook account as well.
  • customer service
  • Help
  • Organization
  • server issues
  • contact duplication
  • some automations
The HubSpot Sales Hub is a great tool for any business that needs a CRM and is willing to pay the money for it. The streamlined communication is highly valuable for any business and differently helps when looking for information, clientele, and any other forms of key business players. IT is awesome no bad scenarios.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Keep track of new contact leads and sales-related tasks very efficiently, also allowing you to easily plan your upcoming week, the week after, the week after that week, the month, and even the whole year ahead, which allows you to quickly verify planning to schedule events ultimately benefiting your client with the quick responsiveness.
  • Scheduling
  • List new leads
  • Keep track of deals
  • A little slow
  • A few glitches from time to time
  • The in browser calling is almost okay
Any business that is trying to grow and not miss a beat or a single opportunity would enjoy this the main advantage, in my point of view is definitely how it helps keep track of just about everything, and it can be very easy to lose track of many aspects and events going on especially if you are trying to get your business to grow quickly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We manage sales, support, customer profiles, and warranty tickets through HubSpot Sales Hub. It's a great way to have all of our parameters in one spot to report on trends and allows us to make more educated decisions on how to improve our front-end systems! Additionally, it's been a great tool for back-end communication between employees as well to make sure we're all on the same page!
  • Reports
  • Ticket management
  • Task organization
  • Sometimes HubSpot Sales Hub has some speed problems
  • Contact merging could be easier
  • Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that
We use HubSpot Sales Hub to keep a tally of our in-house warranty tickets, and it is particularly good at managing and organizing them so that we can thoughtfully plan out our weekly warranty/repair schedule. Additionally, Hubspot's comment and inbox system are incredibly useful for having multiple team members work through a singular inbox without stepping over each other. One thing I think should be worked on though would be the performance of the site as it stutters and freezes fairly consistently.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We now have an easy way to market new clients, communicate with current clients, track all deals and set up daily tasks. No more google sheets, checklists, or chaos! We now have regular meetings with potential clients to demonstrate our product. Before HubSpot Sales Hub, we had no way to reach clients consistently. Over 75% of our demos turn into sales.
  • Using templates for marketing emails
  • Setting up daily tasks
  • Work flows
  • We need automated emails (workflows) for clients who do not have deals, this is a big issue
HubSpot Sales Hub is wonderful for tracking and monitoring clients. We work with school districts and schools, so we depend on creating that parent/child company relationship. Reaching out to new clients to send emails only takes a min but must be manually done. We had to hire a part-time person to do this, where it would be better if these could be automated.
Score 7 out of 10
Vetted Review
Verified User
I use this software every day for sales and keeping customer accounts. It helps me to organize the next step with the customer or outcome. Love the software and customize it the way you want it.

Isn't it what we need in small businesses? Customize it, organize a large number of customers outcome, and able to make connections to the customers via Omni channels.
  • Customize it they way your business needs
  • Collabrate with team work
  • Dashboards, you can see the outcome of every week or month
  • I think it cliche at communicate at 3rd party apps
I think HubSpot Sales Hub is for small businesses and helps them to grow in revenue and customer-wise.
October 29, 2022

Sequences save the day!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to track all client interactions, collaborate on client issues, and for email sequences (marketing and sales funnel) and task management. We also use it for reporting on key metrics.
  • Automated email sequences
  • Batching tasks with queues
  • Connecting customers to other customers, companies, and tasks
  • Assigning tasks in a sequence to the proper person, not just the person who activates the sequence
  • Inability to text customers and track with same functionality as email is a big missing
I love it for being able to keep my different sales funnels (sequences) active and engaged! I also love the reports and dashboards you can create.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Sales Hub throughout the entire customer journey. We use email sequences to reach out to prospects and follow up with leads, we use the meetings feature to schedule meetings easily from our website or directly from an email, we track deal progress and meeting notes, and manage tasks to keep on track.
  • Email Sequencing
  • Meeting Booking
  • Task Management
  • Better Sales Nav integration
  • Gong integration
  • note taking
I love HubSpot! It is my favourite CRM by far. I think it's great for marketing and super helpful to ensure there's no disconnect between sales and marketing, which is critical for any GTM motion. I love the reporting and analytics, I think it's very easy to set up and use.
Score 8 out of 10
Vetted Review
Verified User
I mainly use this software for its central use, which is to track and close sales. I use this software to keep track of information, implement data, streamline outreach and keep track of history on many accounts. The biggest business problem it addresses is the lack of organization for individual sales representatives. My scope of use case is to make more sales!
  • Integration of other outreach software
  • Easy and user friendly landing page and functionality design
  • Customer service and training
  • Glitchy aspects where some things aren’t saved the first time around
  • Some integrations can not work the best
  • I would like to see more base cases of other users that are using the platform to its fullest capability
This software is well suited if you’re looking for an all-in, easy-to-use, and streamlined sales database for your team. Someone can pick up where someone else left off and not skip a beat. One of the best things about the software is how easy it is to use and get people up to speed.
Nick Bracy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot Sales Hub to qualify and get in touch with leads and prospects. It is a good tracking tool for our small sales team. I especially like the visibility into the Actions that a prospect is doing once the email is sent to them. I use HubSpot Sales Hub all day every day
  • Sequencing Emails.
  • Filtering contacts.
  • CRM management.
  • Being able to Merge Companies while connected to Sales force would help us.
  • Some way to confirm Email and or Phone # information.
  • Visibility into some of the marketing properties if you are in HubSpot Sales Hub.
When we have specific Personas that we are going after. It is important for us to be able to filter our ICP through multiple filters on the company and contacts page. The de-dupe process is long and tedious. I would like to see that process be more efficient in the tool.
Joey Harman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hubspot Sales Hub is the primary tool of our Sales Team and also marries nicely to our Marketing Team which is using the Marketing Hub. Hubspot Sales Hub gives us the tools to manage our entire Lead database, leverage our communications with them, track their progress through the sales process, and build detailed reports we use to make big decisions on the direction of the company. In terms of problems it addresses, we would be incapable of doing what we do now without Hubspot. The communication tools, workflow automation, email tracking, templates/snippets/sequences, etc. All of that stuff makes us able to compete in this challenging industry with less worry or stress.
  • Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
  • Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
  • Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
  • DAYS OF THE WEEK/TIME:
  • Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
  • TICKETS:
  • Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
  • Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
  • ACTIVITY FEED:
  • This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
  • CONTACTS PAGE:
  • I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
In my humble opinion, everything that Buildertrend and Salesforce can do is inferior compared to HUBSPOT. Sales, Service, Marketing, etc. are all better in Hubspot. Hubspot is not cheap though. That is the kicker. I suppose Hubspot is more well suited to larger businesses with larger budgets and the smaller businesses could be more willing to pay for something else...
Mitchell "Moshe" Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales is heavily in use by our Sales organization, by our Marketing Team, and to some extent by Customer Success and others. It solves the problem of having all our company on the same page. HubSpot makes our business data accessible. Because of the accessibility of the data, we can make informed business decisions. Imagine that! Informed. Whether right or wrong, at least it's informed.
  • Customizing of user view on a per-user basis is easy and extensive
  • Ease of reporting including built-in reports and endless possibilities for custom reports, dashboards and
  • Ease of scheduling, ease of calendar integration with 3rd party resources
  • Extensive integration potential with myriad 3rd party resources, especially LinkedIn Navigator
  • Some of the hard-coded features such as property names and options should be soft-er
  • Round-robin lead rotation is designed for help desk, not sales. 3rd party add-on required.
  • Tighter LinkedIn Navigator integration would be most welcome. Right now only Salesforce and MS/Dynamics will fully integrate.
HubSpot is more of a contact management solution vs an account management solution. When working with contacts it's often hard to see the full picture of what is going on in the account. This makes it better for smaller, less complex deals. HubSpot is also easy to manage internally. There's very little if any outside support needed to customize the solution vs Salesforce, for example.

HubSpot Customer and Tech Support is awesome!

Smaller organizations can grow with HubSpot, adding modules and complexity as warranted.
Douglas Hoenig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ripple Street started working with HubSpot Sales Hub within the last year to manage our sales outreach, opportunity pipeline and client communication. We switched over from Pipedrive which was awful. HubSpot is great in many ways. It's much more intuitive. It leverages AI in inputting content and contacts. It's connected to our marketing and website and tracks that activity back to our sales outreach. It has so many features that we're just starting to leverage and I'm very excited.
  • Client communication and prospecting management
  • Contact and organization input using AI and open data
  • Pipeline managent
  • Plug-in with Outlook is a bit buggy
HubSpot is very well suited for helping a sales organization manage their pipeline and client and prospect outreach. Their tasks to help remind you and keep you on top of outreach is on point. They leverage AI in client communication and inputting contacts and organizations when you do your initial outreach which helps reduce time in inputting data. It connects with the MarketingHub to track any website activity from our clients and prospects and pulls in that data to our CRM.
Ana Dawson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used by our sales and marketing department. It allows us to keep track of our contacts, new leads, send our newsletter, and any relevant info to all our clients. We also keep track of new deals and action items that have to be done. At the end of the quarter we analyze data in the reports.
  • Organizes deals in different stages.
  • Matches emails with each deal for tracking of all information.
  • Has all information about a deal in one place so anyone can easily access it.
  • It allows you to make a calendar link to book meetings.
  • They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost.
  • I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done.
  • Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
If you have a large sales team the HubSpot professional suite at $800 dollars a month is well suited, it comes with a lot of functionalities that lets you automatize tasks and keep control of your leads and progression of each deal. For a small sales team, it is a lot harder because the cost for 3-4 people goes up. They should have an overall cost but it would be good if they had an individual cost for smaller companies that includes all features.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization is using [HubSpot Sales Hub]. We use it for sales, marketing, and customer service. It's important we have the entire team using it so there is one single source for all of our client and prospect information. We highly recommend HubSpot Sales Hub for small, mid, and large organizations.
  • Ease of Use
  • Ease of Implementation
  • Can Be Used Across Departments
  • Customization
  • Basic Functions Require Pro or Enterprise License
HubSpot Sales Hub is great for many organizations. We find that companies tend to adopt it if they have not used a CRM before, or had a CRM in the past that was too complicated so it lacked adoption across the organization. [HubSpot] Sales Hub is great for teams with even just one sales person, and we've found teams of 50+ sales people can use it. The only time we have seen it not be as well suited is for enterprise organizations who require a more complex CRM with more customization options.
Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is so great! We use it to organize meeting links, trackable documents, and so much more. It helps us see who checks out documents that sales send and helps get meetings booked. When meeting links are used, meeting activities are increased by over 50%. Currently, it is used in our marketing, sales, support, and customer success teams. It helps organize and track activities to see what works and how many activities happen before a demo or sale.
  • Meetings link! Way better than other software we have used!
  • Forecasting and pipelines! They work well and the HubSpot team listens to feedback and changes or updates things consistently to make it easier and better for the user.
  • Tasking within workflows! It gives marketers and managers peace of mind that we can use automated internal emails with tasks and things based on deal stages.
  • More reporting features-- they have great ones but more chart options would be great
  • Ability to have the sales team be an owner of a meetings link vs one person but still doing a round robin.
If you are an SMB, startup, or sick of clunky CRMs. HubSpot's Sales Hub makes connecting another tech easy and empowering the sales teams to focus on selling vs manual work. The Hub works amazingly for personalization, reporting, getting meetings set, and so much more! If your team is huge, you can split them up by whatever you need and use playbooks to help train new team members.
Arcoma L. Lambert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The HubSpot Sales [Hub] FREE version is available to all the realtors and is highly encouraged by our Board Association. The paid version is a significant upgrade in services, which I wouldn't be able to live without for my business. My pipeline is diverse, both my own acquisitions, for my own investment, plus my retail deals that I list for clients.
  • CRM is very well integrated
  • Dashboard is simple and helpful
  • Knowing page views, contacts, etc is integral
  • Email templates are not as robust as competitor, kvCORE
Absolutely recommend [HubSpot Sales Hub]. The email integration, the call tracking, all of it are key to a realtor who is busy and is not detail-oriented. Those of us who are People People...as most salespeople are...we don't do details so much. This software keeps everything under one dashboard and you can get everything done in an integrated way.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Hubspot Sales across the whole company. It has proven to be invaluable to our team over the last few years allowing us to easily and efficiently address several key issues, including email sequencing, various integrations. We have also been able to improve customer service using tickets, templates, and canned snippets. One of our biggest problems was always scheduling/reaching leads but we have been able to make big improvements once we started utilizing the meeting scheduler tool.
  • Deal Pipeline: Easily allows us to track big picture.
  • Email templates/integration with Gmail: Saves countless hours for customer service reps.
  • Meeting scheduling: Increased our ability to set up calls with leads.
  • Sales starter only allows for 2 deal pipelines per account.
  • Reports could be broader/have more options.
  • Mobile app lacks functionality.
It is a great tool for customer Service/Sales teams to be able to work efficiently. Sequencing/automation is really helpful when you have lots of leads that need to be followed up with. When combined with the meeting scheduler and email template tool, you have a great foundation for success. If you have a very complicated sales process, then you may want more features than are available in setting up a pipeline.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.
  • Sequences are easy to assemble.
  • Contact activity is easy to follow.
  • Integrates with ZoomInfo
  • No queue to see tasks upcoming, but have not yet been created.
Hard for me to say having only used it with a small company. I do not know how well it would scale with larger organizations, but I think it serves really well for what we are doing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by our organization to track customers and contact information. It helps address tasks and follow up with leads and sales calls daily.
  • Organizes contacts and customers well
  • Sets up reminders for tasks easily.
  • Integration with Outlook and other tools.
  • Cleaning duplicates sometimes or finding duplicates sometimes is difficult to find and/or sort.
HubSpot Sales Hub is well suited for our operation tasks because it helps organize all our sales and contact leads/tasks and we are also able to safely maintain who can see/access/download contact information, etc.
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