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Microsoft Teams

Microsoft Teams

Overview

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Recent Reviews

Could do better

4 out of 10
November 29, 2023
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic …
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I'm on Team Teams!

10 out of 10
September 01, 2023
Incentivized
Teams allows our expansive team to coordinate through chats and calls, in various chat groups and channels, meaning we have a lot more …
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Microsoft Teams Review

7 out of 10
July 25, 2023
In our company, Microsoft Teams is used when an alternative is not available, being an external made choice for a webinar or meeting, or …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (190)
    8.8
    88%
  • Discussions (177)
    8.4
    84%
  • Notifications (189)
    8.0
    80%
  • Mobile Access (174)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

4 videos

User Review: BIM Manager Well-Versed in Collaborative Systems Finds Microsoft Teams Works Well
02:39
Microsoft Teams Resolves Communication Problem for Global Tech Company. A User Review
02:35
User Review: Digital Strategy Manager Finds MS Teams is Good at Communication BUT Could Improve
03:59
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Pricing

View all pricing

Free

$0.00

Cloud
per user/per month

Microsoft 365 Business Basic

$5.00

Cloud
per user/per month

Microsoft 365 Business Standard

$12.50

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.1
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.7
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.3
Avg 8.1
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Product Details

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams starts at $5.

Showbie, Atlas, by ClearPeople, and Jetbrains Space are common alternatives for Microsoft Teams.

Reviewers rate Chat and Integrates with Outlook highest, with a score of 8.8.

The most common users of Microsoft Teams are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6059)

Attribute Ratings

Reviews

(201-225 of 268)
Companies can't remove reviews or game the system. Here's why
Sierra Schubach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Outlook integration
  • Outlook calendar integration
  • Creating different teams for communication
  • It isn't as intuitive as I would like, I find myself clicking around a lot when I am looking for a certain task
  • Notifications are limited and don't always work
  • Settings are limited
Matthew Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A place to collaborate.
  • Native workspace to bring in other MS products, and even other web-based sites, and resources.
  • Increases efficiency between multiple MS products and features.
  • Wish you could share/send a channel between other groups.
  • Would like to see better web support for viewing Excel files, or other websites.
  • Can be a bit time consuming when managing the Wiki data, especially when removing old channels from OneDrive.
Karen Zelzer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Lets employees know who is online and makes it easy to contact them for questions.
  • Able to see if someone is busy and should not be disturbed which helps save time in trying to contact them or hunt them down.
  • Allows specific groups to be created where we can share ideas and brainstorm without having to interrupt other employees in the office.
  • Wish there way a better way to organize who you see on the side bar, right now I only know of chats being organized by Recent or by Contacts.
  • Wish you could zoom out on the calendar, I like seeing multiple weeks and even the whole month so I know when meetings are coming up. Right now you can only view the calendar in Day, Work Week, or Week mode.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The call quality is really good. I rarely have connectivity issues with MS Teams.
  • I love that I am able to share cloud versions of Word/Excel docs and it is housed within my chat or within my "team" that I create.
  • MS Teams screen sharing functionality is easy to use and not glitchy. I feel like it is straightforward and even first time users can figure out how to do it.
  • So far I have not seen a whole lot of room for improvement with MS Teams. For my purposes, it fits my needs very well.
  • I do not see many "gaps" or holes to be filled with this software.
Melinda Saternis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's fast with very few issues revolving around connectivity
  • It's significantly updated compared to some other chat programs that we also use.
  • There are more features making it more enjoyable to use.
  • I actually haven't come across any true issues with it yet. It's been able to meet all our needs and then some.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Persistent chat is a big plus. As I mentioned, being able to review the history of the ongoing chat is quite useful, as well as having multiple people and adding others to the chat later.
  • A project management "hub" is useful too, knowing you can add documentation or make comments to one area, and this will automatically be available to all those working on the project, both internal and external users.
  • Very simple to schedule Teams meetings (replacing Skype meetings) or having ad hoc video or phone calls with multiple users at one time.
  • Adding new users isn't instantaneous. I've found after approving a new user to join an existing Team, it can still take a few hours before they have access to the SharePoint documents. Everything else is pretty quick, but the document availability takes a few hours to propagate.
  • If you're a guest on another companies Teams site, switching between companies isn't smooth. Basically, you can exist in both at the same time, even if you're the same email/user for each one. You can only have one company open at any time. As a workaround, you can have multiple instances open in multiple browsers, but I typically use the locally installed software as my preferred usage over the web client.
  • Good and bad, you can almost add too much to a Team. What I mean is all the add-on integrations, Conversations, Files, Wiki, Planner, OneNote, Power BI, on and on. Sometimes it can be a big overwhelming all the choices you can make. But there's nothing wrong as much using it for Chat. Even just that is incredibly useful.
Ho'omana Nathan Horton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • As with all Microsoft products of late, Teams integrates very nicely with other Microsoft products, namely Windows, Active Directory, OneDrive, and Office.
  • Since most of our productivity software is from Microsoft, everything pulls together super easily.
  • Teams also works well (better than Skype for Business in my opinion) for quick IMs to others in the organization.
  • Honestly, the biggest problem I have with Teams (and this isn't their fault), is that we're already invested in lots of other stuff that does all this.
  • It's nice that Teams brings this all together, AND that it's free, but it's a lot to switch over.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Persistent chat - Teams automatically saves a history of your chat discussions so that you can search and find useful information again in the future.
  • Team based chat - Teams delineates between person-to-person chat and team-based chat so that you can easily select the right audience for your communication.
  • Video Conferencing - Teams has built-in video conferencing, which can help facilitate a conversation when typing becomes too cumbersome.
  • Notifications - Teams notifications are not granular enough. As a result, I've turned off most of my notifications on my mobile devices as otherwise my phone was constantly buzzing.
  • UI organization - I find it difficult to sometimes find new chats. Rather than bubbling recent activity to the top, chats and teams stay in alphabetical order.
  • Default UI size - too small! I had to zoom in, and that was not an easy setting to find.
September 15, 2019

I'm A Fan!

Mary Burke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Communication - The chat feature allows conversations to be logged about specific projects. These conversations can be referenced easily for clarification.
  • Collaboration - Group work is easy with Teams. Files can be shared and edited across campus without leaving the office.
  • Storage - My computer's hard drive is freed up from files.
  • I haven't experienced an issue yet.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Group chats with the ability to collaborate easily and effectively with customers and colleagues across the globe
  • Multiple people can share screens, or video chat at once
  • Files are easily shared in a chat to multiple users at once, saving time on redundant/unnecessary emails
  • Integration with Microsoft 365 and other applications like Power BI
  • Searchable text history is super useful
  • Ability to set up sub conversations is another feature that comes in handy for our scrum teams
  • The marketing needs to be improved so customers or potential users can easily differentiate the different capabilities offered to users of Skype for Business versus Microsoft Teams because there is a ton of overlap
  • The major current limitation is the ability of our organization to speak to our clients or colleagues from other consulting firms thru the app. We can do this easily through Skype already, but Teams does not currently allow other orgs into the collaboration
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • There are a lot of integrations. We also use Salesforce, and being able to integrate a Salesforce feed into a Teams message is awesome.
  • One-on-one messaging offers so many more features now than just chatting. Sharing files got easier, you can customize the chat rooms by adding tabs (either for other apps or a specific web page), plus there is actually a message history that works much better than Skype for Business.
  • The app itself is very user-friendly. Microsoft recently added a dark mode, which is great. Plus their mobile app makes Teams really convenient to access.
  • It's unclear how notifications work with the Windows notification center. Sometimes when I'm presenting a screen, I think my settings are such that notifications from Teams wouldn't pop up. But sometimes they do. More than likely user error, but I haven't figured out all the settings yet.
  • If you're messaging external users who are on an older version (Skype for Business or even Lync), not all features are enabled for messaging on Teams. For instance, I can't start a group chat with 2 other people who are using Skype for Business.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • iOS app -- the app works great and easily facilitates calling and video conferences.
  • The video conferencing features is great. We no longer have to leave and use a Google Hangout.
  • Notification preferences are useful and easy to navigate when you need things like OOO or do not disturb.
  • Notification customizations. Sometimes I don't hear or see notifications, and I can't find a way to improve it.
  • The video calling is a little laggy. It's not quite as smooth as something like Zoom.
  • It's unfortunate that each team by default has multiple channels (unlike Slack).
Nick Tanner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Individual communication for quick dialogue rather than responding back-and-forth through emails.
  • Connecting to other platforms like Microsoft Planner, Outlook Calendar, and OneDrive makes seamless integration to other applications.
  • Can have multiple teams for different projects all in the same interface.
  • Difficult to find a specific person on a team to send a private message.
  • Can't send an "@everyone" message to alert people (as far as I can find)
  • Difficult to add people outside of your organizational email structure.
Dave Becker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The chat platform is great and easy to use. You can attach files directly to the chat and if you'd like to, you can easily go from chat to video call.
  • Teams syncs to your calendar from Outlook, so you don't have to open a second app if you need to check your schedule.
  • Users are able to mention or tag each other in their work, and the mentioned or tagged user gets a notification. It's great to keep people in the loop of what you are working on.
  • Sometimes Teams will suggest contacts from your Outlook inbox for you, but they usually aren't people I need to chat with (i.e. not in my organization).
  • The size of the mobile app is pretty large. As of this review, it's 165.6MB, so it's not easy to convince everyone to install it to their phones.
  • I think the Teams tab should be one of the main options in the sidebar. Instead, you have to click the "see more" button to find it. A lot of the members of my team didn't even know it was there.
Eric Pohlabel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Switching between mobile devices and laptops - I can seamlessly take meetings, chat, etc. wherever I am.
  • I love that I can easily switch to a call/video directly from a chat window.
  • I like being able to add contacts from outside my organization.
  • Call quality isn't great when using computer audio.
  • Sometimes I have to start a call/meeting in order to share a file or my screen - I would rather do that directly from the chat window.
Score 5 out of 10
Vetted Review
Verified User
  • Creates shared spreadsheets and Word documents that are editable by all users
  • Provides a tool for instant communucation
  • Can create team or group chats to focus in on a certain project and be able to create smooth communication
  • I find it hard to open items that I have downloaded.
  • There are several non-work related group chats happening that management is not aware of.
September 12, 2019

Teams Player

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Video and voice calls
  • Conference calls
  • The ability to share a workspace during a conference call
  • Not as intuitive as Skype.
  • A dashboard approach would be a good feature as it looks clumsy when first opened.
Jill Liegghio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy links to Box and Sharepoint
  • Easy storage of internal Wiki info
  • Integration of group OneNote notebook
  • I do not like only having the option for persistent chat. I would like an option that really replaces Skype rather than documenting all conversations.
  • I wish we could have links in Wiki rather than only having notes
  • I wish the Wiki notes would collapse so that we can see just the head line of the the note rather than all the details
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Drastically reduces email "churn."
  • Makes sure all the right players have the right access to collaborative chat, files, project plans, team meetings, and calendars.
  • Cross-platform compatibility.
  • Better/more keyboard shortcuts.
  • If you are keyboard-driven, sometimes the cursor is not placed where you'd expect it to be.
  • Tighter integration of Microsoft Planner.
Oluwakorede Daramola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Access to the latest versions of Office software (Word Excel, PowerPoint, Outlook, etc.). It also allows you to use the most advanced features in these applications that have seen significant improvement (e.g., Direct Translation of Text in a Second Language in Word, Using Geo Cards in Excel).
  • Availability of your files to you from any computer, tablet, and on your phones, sharing files with colleagues and working on the same file from different locations at the same time. These features have helped to significantly reduce the number of sent emails.
  • Saving files in the cloud ensures that the copy of your disc is saved.
  • Improvements have been made to make Microsoft Teams easier to navigate and use.
  • There are limitations when using the online Microsoft office suite (Word, Excel, etc.), the locally installed version on my laptop performs better.
  • Cloud services tend to be vulnerable to data breaches, so I might have some reservations as to being comfortable with cloud service.
  • A single window only- means I cannot open more than one item at a time. So, if I am in the middle of editing a document and I receive a chat message - I have to exit the document to look at the chat message (and respond) then go back into the Teams file folders and revert back to the specific document. This ends up wasting my time and making the whole process cumbersome for me.
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