ADP is a wonderful payroll product
September 23, 2021

ADP is a wonderful payroll product

Judy Kellogg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP across the whole company. Our managers use it to track employee time, approve time off and timecards. I use it to process time and payroll and to give the managers reports of activity.

Pros

  • Have great communication with account manager.
  • Helps with lots of lessons.
  • Keeps us informed of new processes.
  • Keeps us informed about legislation.

Cons

  • Reports are difficult to figure out which ones you need because they are labeled oddly.
  • Mobile app is not that friendly.
  • Garnishments are tough to put into Smart compliance.
  • ADP flows into other products that we need to transfer information to.
  • ADP has a positive impact because it runs so smoothly that we do not have to pay extra to get things done.
  • ADP mobile app can be frustrating.
The schedule product needs to be updated so we can use it to inform employees about open shifts. We use Onshift now and it would be good to use just one product.
  • Onshift
  • Optima
  • GP
It depended on the outside company. GP and Onshift were easy to integrate but Optima is not. That is not on the ADP side, Optima seems to always have problems.
ADP has many more products and applications and is easy to use.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I have had some good and not so good account managers.
ADP is pretty easy to use and to teach to employees. We have the clocks with the fingerprint and it helps to keep employees from trying to clock in from home. Some of ADP applications are a little tough to understand, like adjusting garnishment totals, but once you figure it out it is all good.

ADP Workforce Now Feature Ratings

9.7
Employee demographic data
8
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
8.3
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Judy, we appreciate you taking the time to offer your feedback. We're grateful for your insight and partnership.

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