A great product for small to medium sized Customer Success Teams
February 20, 2019
A great product for small to medium sized Customer Success Teams
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We currently use ChurnZero for the Customer Success team. However, my marketing team has access and sees a lot of value that could be gained once they start to leveraging it appropriately.
We are somewhat early in the life cycle. My team has gained a lot of value in segmenting our accounts, creating alerts and pulling usage data. We plan on developing plays and automated tasks in the future.
We are somewhat early in the life cycle. My team has gained a lot of value in segmenting our accounts, creating alerts and pulling usage data. We plan on developing plays and automated tasks in the future.
- Account Segments - we are now able to create extremely specific account segments. This allows us to approach each segment in a unique and tailored approach.
- Alerts - I now know when my accounts open up a ticket with my support team. I can get ahead of it or follow along if needed. Before I wouldn't have any visibility unless I was specifically made aware
- Usage stats - we are now able to get a much better view in the usage stats of our various features and functions. We can leverage these stats into our segments so that we are managing the correct accounts with the appropriate messaging.
- There is a learning curve but that could be said with most all software. Once it became part of our daily process we started getting the hang of it pretty quick!
- The initial implementation seemed to take a long time. Of course there are always going to be some road blocks when bringing in a new system that isn't set to communicate with your own systems right out of the box.
- We are still working through some data issues. However, our rep is very helpful and extremely responsive.
- The main positive I have seen is getting a holistic view of who our customers are and what they are doing with our application in place. Before, we had this information but it was not easily accessible and hard to interpret.
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