Item: ChurnZero
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use ChurnZero to map the customer journey, we track product adoption and next steps with clients on the platform. We use it to flag clients who are at risk and who have high churn scores. The main use case for my organization is to have visibility of the client and use the insights that ChurnZero provides to make appropriate decisions.

Pros and Cons

How comprehensive the platform is and the insights it provides.
Integration with Salesforce
Ability to track activities with clients
Ability to create templates and plan next steps

The Salesforce Integration took a long time, so it would have been great for it to have been done sooner
My team would have greatly benefited from additional trainings
The ability to set up plays could be made easier

Return on Investment

Ability to track at risk clients
Ability to segment and strategize outreach strategies
ability to prevent churn

Alternatives Considered

I have not evaluated other similar products.

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Other Software Used

Salesforce Essentials, productboard, Calendly

Usability

I like using the platform. It provides me with the customer insights I need to plan my day and my relationship with the client.

Support Rating

Great customer support.

Likelihood to Recommend

I would recommend ChurnZero to any customer success team looking to manage their relationship with clients more effectively. I think ChurnZero is great for mid-size companies and they do a great job at supporting smaller teams. I would say that in order to set up the platform in an effective way other teams need to be involved.

Great Product

Software Version

Overall Satisfaction with ChurnZero