Champion of Gong, a Product that Solves a Problem
March 20, 2023
Champion of Gong, a Product that Solves a Problem
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong on a daily basis to understand "what's going on" in our sales conversations with customers. It's great because it's easy to get up and running with basic functionality but the more you learn and understand, the more you can extract in terms of insights. Using Gong has especially been helpful in the last few months as we've adopted a new sales methodology globally. It allows us to measure adoption and outcomes and zero in on any coaching opportunities. We also get to hear very quickly our voice of the customer which is extremely important as it's a part of our company values.
- Speed of search
- Ability to filter into exact details
- Transcribing English
- Allowing for organization of themes of calls (or streams) in Library
- Working faster by listening to only Qs asked, or only the customer, or only the seller
- There doesn't seem to be an "AND" option in the search/filters, only "OR"
- Search can be sensitive/fickle and give you a "warning, bad result" when you simply forgot to put a "
- Too many features that are often rearranging so I get overwhelmed by what's most impactful for my team
- Greater alignment with visibility to Gong snippets
- Faster ramp as we can coach on opportunities that are causing deals to go south
Fairly accurate and actionable insights - for example when we hear feedback from the field on customer objections, we go into calls and understand it more before executing on a strategy. A blend of context and data.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes