Good fit for StartUps.
May 30, 2023

Good fit for StartUps.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are an early-stage startup and needed a CRM system to have one place to have a 360-degree view of our customer relations. We decided to go with Hubspot last December because the entry bar is low (free tier with a lot of features built-in, unlimited users, etc).
  • UX
  • Marketing Emails.
  • Quoting
  • Sequences
  • Chatflows
  • Associations between same object types (e.g., deal - deal to have a parent deal, etc.).
  • No user impersonation for admins.
  • No sequence send out in the name of other users (e.g., SDR wants to trigger a sales sequence in the name of the AE).
  • Positiv: We can identify new PQLs based on the automatic association with companies by email domain.
  • Positiv: Better visibility across the whole company since we log all communication in HubSpot.
Modern layout.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Fits for companies: Smaller startups (because of low entry costs and free tiers) Companies with a focus on Marketing Automation. I would not recommend it for larger Enterprises, especially since the Sales module lacks some functionalities compared to others like SFDC.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
5
Case management
7
Lead management
8
Email marketing
10
Task management
10
Reporting
8
Forecasting
9
Pipeline visualization
8
Customizable reports
9
Custom fields
8
Not Rated
Not Rated