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Superb Customer Service
Updated February 29, 2024

Superb Customer Service

Shelly Mize | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll & Tax Software

Overall Satisfaction with Paycor

Our company utilizes Paycor for our payroll processing and payroll related tax payments. It is only used currently by myself as we are a small company.
  • Outstanding Customer Service
  • Timely Garnishment/Payroll Tax Payments
  • HR and Payroll Webinars
  • We have been using Paycor for 3 years now, and I've not had any issues with their services.
  • Improved employee experience using the Paycor App
  • Increased efficiency in HR
  • Compliance webinars help minimize risks
Our HR and/or payroll team has saved time, but I'm not sure how much. - I believe that any time savings have come from the payroll dashboard being so user friendly.
Paycor's usability is superior to other payroll service providers.
We used Paychex in the past and ran into a situation where our local payroll taxes were withheld; but not paid timely to the entity, and became delinquent. It took months to resolve the matter, and due to the owner's frustration over the situation we decided to make the change to Paycor.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

Yes

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

Yes

ConnectWise Manage, QuickBooks Online, Microsoft 365 (formerly Office 365)
Anytime I've ever had an inquiry; if the representative I reached is unable to help, they point me in the right direction and then follow-up to ensure I was assisted to my satisfaction.

Paycor Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using Paycor

1 - Human Resources and Accounting
1 - Human Resources and Accounting
  • Payroll
  • Recruiting
  • Onboarding
  • PTO Accruals
  • None
  • Unsure

Evaluating Paycor and Competitors

Yes - Paychex
  • Product Reputation
I don't believe I would.

Paycor Implementation

Paycor Training

Paycor Support

Extremely pleased with Paycor!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Did not purchase
Every time!

Using Paycor

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Onboarding
  • Payroll Processing
  • Employee Updates
  • None
Yes

Paycor Reliability

Relationship with Paycor, Inc

Standard terms were negotiated.
online chat works best for immediate support/answers.