ScreenConnect isn't REMOTEly awesome, it is Amazing!
Updated February 21, 2017

ScreenConnect isn't REMOTEly awesome, it is Amazing!

Zach Crockett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use ScreenConnect to make it easier for my clients to get remote support from me. The backend management also allows me to better stay on top of problems sometimes before the client is aware of them. Being able to remote in to solve problems they have saves me so much time instead of driving to each location separately, it effectively multiplies my time and ability to handle more clients.
  • The ability to reconnect after dropped connections or restarts is far ahead of the other remote clients I've used in the past.
  • Management of saved connections and the ability to remotely update with little to no interruption is an amazingly simple idea, but implemented very well.
  • Allowing for individualized deployment packages to be created from the management control panel.
  • The licensing seems a little wonky to me, though that could be as a fairly new user though.
  • Multiplied time and effectiveness through remote ability
  • Much more cost effective as opposed to solutions like TeamViewer
Cost effectiveness trumps them all, but the feature set is nearly identical and in several cases has a few nicer features than are available in the competitors.
I haven't found any situations where ScreenConnect wouldn't work, though I could imagine one where security is extremely high and necessary would be one.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
8
Initiate remote control from mobile
6
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
7
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8