Item: TeamViewer
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

TeamViewer (TV) is used by third-party vendors to provide support. For example, if I call company X for an issue they will connect remotely to provide support to troubleshoot their products. It has also been used by employees to gain remote access to their desktops.

Pros and Cons

Remote Support
Quick Access
Multi platform Helpdesk support

Licensing
Versioning
Dual Monitor Support
Multiple users
Security concerns

Return on Investment

Costly licensing models
Locked to an older version if you don’t upgrade which requires support vendors to use a specific version of their software which can lead to confusion
Security and data breach concerns
Not suitable for multi user Remote Desktop access
Great tool for help desk and technicians that’s fast and reliable

Alternatives Considered

LogMeIn Rescue, ConnectWise Control (formerly ScreenConnect), GoToAssist and Splashtop On-Demand Support

I did not select TeamViewer over its competition. Its licensing options priced it out of competition for my needs. It also lacked features available from other products such as dual monitor, seamless remote printing, and HD video.

Other Software Used

LogMeIn Central, LogMeIn Pro, Splashtop Business Access, GoToAssist, ConnectWise Control (formerly ScreenConnect)

Likelihood to Recommend

TV works well for direct remote support scenarios received from a technician and unattended remote access for individuals. It is less appropriate for large user environments where employees require direct access to their computers remotely. Their licensing model doesn’t accommodate multi-users cost-effectively and lacks features.

TeamViewer in multi-user environments

Overall Satisfaction with TeamViewer