Great Product
Updated November 19, 2021

Great Product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WatchGuard AuthPoint

WatchGuard AuthPoint is being used across the entire company. This software allows us to use multifactor authentication for remote access. We use it for our internal employees and external contractors that need to get into our servers after hours. Allows for a full-proof method of authenticating users using their cell phones.
  • Multifactor Authentication
  • Security
  • Allow other means for authentication
  • Grants security to our infrastructure
Microsoft Azure works, but it isn't integrated into the Watchguard Firebox. Having the integration is fantastic for seamless monitoring.
We have benefited from this because it uses LDAP to pull users over and synchronize their login passwords.
This authentication method is pretty easy to use as it pushes a notification to your phone and you just choose to decline or approve the login attempt.
This is more of a ease of use and our users love not having to constantly enter a password.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

It is well suited for us when we need to securely allow users to remotely connect to our network.

Using WatchGuard AuthPoint

15 - Upper management
1 - Basic LDAP skills
  • MFA for VPN
  • MFA for server login
Ease of use and usability

Evaluating WatchGuard AuthPoint and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Very easy to install the app and scan the QR code to get set up.
I wouldn't change any process

WatchGuard AuthPoint Implementation

As long as you know how to do LDAP properly, you shouldn't have an issue.
Yes - Admin testing phase
Single end-user phase
Company-wide testing phase
Change management was minimal - Was little to no effort in change
  • Having contractors install the app on their phone to access our network

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Support comes with the Watchguard Firebox
Watchguard is with the Firebox so no additional support fees are required
I had an issue with the Firebox, and they three hours shipped me a new box.

Using WatchGuard AuthPoint

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Push notifications
  • Installation
  • LDAP setup
Great product and easy for end users
Yes - It works great, and you can integrate additional products OTP into the app.