What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Talkdesk

17 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Talkdesk

17 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Talkdesk

I think Talkdesk is well suited to a team of 1-50 people. One person on a super small support team could do just fine with Talkdesk, and up to 50 people could use Talkdesk well (Given the plan my company is currently on). If I were starting a company or just getting going with a business and had maybe 3 support reps, I'd get them set up on Talkdesk. That said, if I was running a company of 200 people, I'd look into both Talkdesk and other solutions. Talkdesk also integrates with Salesforce - which is a BIG deal for many enterprises. Basically, if your company is big enough to use Salesforce, it is big enough to benefit from Talkdesk.
Becky Jewell Laughton profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Talkdesk
Hosted PBX
8x8 Virtual Office
9.8
Talkdesk
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Talkdesk
User templates
8x8 Virtual Office
9.1
Talkdesk
Call reports
8x8 Virtual Office
8.2
Talkdesk
Directory of employee names
8x8 Virtual Office
7.6
Talkdesk

Call Management

8x8 Virtual Office
8.8
Talkdesk
Answering rules
8x8 Virtual Office
9.4
Talkdesk
Call recording
8x8 Virtual Office
9.3
Talkdesk
Call park
8x8 Virtual Office
9.4
Talkdesk
Call screening
8x8 Virtual Office
7.0
Talkdesk
Message alerts
8x8 Virtual Office
8.9
Talkdesk

VoIP system collaboration

8x8 Virtual Office
8.0
Talkdesk
Video conferencing
8x8 Virtual Office
7.9
Talkdesk
Audio conferencing
8x8 Virtual Office
8.2
Talkdesk

Mobile apps

8x8 Virtual Office
8.5
Talkdesk
Mobile app for iOS
8x8 Virtual Office
8.8
Talkdesk
Mobile app for Android
8x8 Virtual Office
8.2
Talkdesk

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Talkdesk works on most browsers: Firefox, Chrome, Safari - and it does well across different devices/computers.
  • We can depend on Talkdesk to be reliable and not be down. It has never been 'down' in the entire time I've used it.
  • I like the simplicity of the UI. It isn't overwhelming or full of areas that I have to fill out. It gets me on to the next call quickly and efficiently.
Becky Jewell Laughton profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Reporting
  • Dashboard metrics
  • Outages
Tim Kyse profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Tim Kyse profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Because we are growing so fast, its hard to see the ROI
Tim Kyse profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Talkdesk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details