What users are saying about

8x8

Top Rated
32 Ratings

UberConference

Top Rated
38 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

UberConference

Top Rated
38 Ratings
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

UberConference

Business communications, sales demos, customer training. We've found UberConference to be very easy to use and friendly for our non-technical customers.

Feature Rating Comparison

Cloud PBX

8x8
8.8
UberConference
8.4
Hosted PBX
8x8
9.8
UberConference
9.4
Multi-level Interactive Voice Response (IVR)
8x8
9.1
UberConference
8.6
User templates
8x8
9.2
UberConference
7.8
Call reports
8x8
8.1
UberConference
8.3
Directory of employee names
8x8
7.6
UberConference
7.8

Call Management

8x8
8.8
UberConference
8.4
Answering rules
8x8
9.5
UberConference
7.7
Call recording
8x8
9.3
UberConference
8.7
Call park
8x8
9.3
UberConference
8.9
Call screening
8x8
6.8
UberConference
8.5
Message alerts
8x8
8.9
UberConference
8.3

VoIP system collaboration

8x8
8.2
UberConference
8.7
Video conferencing
8x8
8.0
UberConference
8.3
Audio conferencing
8x8
8.3
UberConference
9.0

Mobile apps

8x8
8.4
UberConference
8.3
Mobile app for iOS
8x8
8.7
UberConference
8.1
Mobile app for Android
8x8
8.1
UberConference
8.5

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Quality of Call - no drop calls.
  • User experience and the user interface is simple and easy to use, very intuitive.
  • Easily accessible to other callers - dedicated phone number and URL makes it easy to connect.

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • The screen sharing function, though it works just fine, seems to take up a significant amount of bandwidth and many times I see a frozen screen instead of fluid video streaming. I've used other softwares that seem to be better at this, so while the functionality does work, if I need to screen share often I will use a different software for that purpose.
  • More and more people are video conferencing these days, and that's one functionality that UberConference does not have. If they want to remain competitive, they may need to add this feature.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
We usually use UberConference because it is free and easy to use. Why pay for something when you can get it for free and it works the same?

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • Our teams use this virtually every day. It makes it easy to meet with clients and share a screen and display analytics. This takes questions about "where is that" etc,. out of the conversation and makes our client success and sales much more efficient.
  • Sometimes face to face is better.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details