What users are saying about

8x8

29 Ratings

UberConference

34 Ratings

8x8

29 Ratings
Score 8.3 out of 101

UberConference

34 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

UberConference

If you have a small business with a very limited conferencing budget, UberConference is great! Given that it's free, it's easy for users to set up an account without getting budget approval. However, if you need reliable call quality, screen-sharing or video conferencing, it's worth finding space in your budget for another product (Zoom or Amazon Chime, for example.)

Feature Rating Comparison

Cloud PBX

8x8
8.8
UberConference
8.2
Hosted PBX
8x8
9.8
UberConference
9.3
Multi-level Interactive Voice Response (IVR)
8x8
9.2
UberConference
8.6
User templates
8x8
9.2
UberConference
7.7
Call reports
8x8
8.1
UberConference
8.3
Directory of employee names
8x8
7.6
UberConference
7.1

Call Management

8x8
8.8
UberConference
7.8
Answering rules
8x8
9.5
UberConference
7.6
Call recording
8x8
9.3
UberConference
8.4
Call park
8x8
9.3
UberConference
7.6
Call screening
8x8
6.7
UberConference
7.6
Message alerts
8x8
8.9
UberConference
7.7

VoIP system collaboration

8x8
8.3
UberConference
8.6
Video conferencing
8x8
8.1
UberConference
8.2
Audio conferencing
8x8
8.4
UberConference
9.0

Mobile apps

8x8
8.4
UberConference
8.1
Mobile app for iOS
8x8
8.7
UberConference
8.1
Mobile app for Android
8x8
8.0
UberConference
8.1

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Cost-effective - UberConference is free!
  • Easy to use - it's user interface is simple and easy to understand.
  • Built-in conferencing and screen-sharing capabilities are very useful.
  • No need to pre-schedule meetings - it's easy to log in through a web interface and host or attend meetings on the fly.

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • I haven't come across anything major I'd like changed.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
UberConference is easy to schedule and set up for both me and other parties to the conference. I like that it has an iPhone app, and that it recognizes my various phone numbers. UberConference is far more reliable from a sound quality perspective than ANY of its competitors. Again, the recording option is easy to setup and it is free. And I keep the same number and link to use regularly, not true of every service.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • It has allowed me to speak to clients abroad in a seamless manner
  • Allows me to show presentations to clients even though we are not in the same room

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details