8x8 Work vs. Skype

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.6 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Skype
Score 7.1 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.
$2.99
per month
Pricing
8x8 WorkSkype
Editions & Modules
No answers on this topic
United States Subscription
$2.99
per month
North America Subscription
$6.99
per month
India Subscription
$7.99
per month
Offerings
Pricing Offerings
8x8 WorkSkype
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 WorkSkype
Considered Both Products
8x8 Work
Chose 8x8 Work
Unsure if the services are comparable but having implemented Skype as a test, 8x8 offered the features of a Smartphone app and VOIP handset which were critical decisions in implementing a service. Furthermore, the widely available geographical area phone numbers was a major …
Chose 8x8 Work
8x8 offers similar features to the ShoreTel system we used before we relocated. Not all of the features stack up to the quality of the ShoreTel system, but with the price point as low as it is for 8x8, it provided the features we required without a major investment in system …
Chose 8x8 Work
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the …
Chose 8x8 Work
8x8 portal never seems to be down, other cloud providers have issues with access to their portal.
Chose 8x8 Work
I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast …
Chose 8x8 Work
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone …
Chose 8x8 Work
We liked the flexibility of 8x8. We liked the fact that they supply VOIP services to the regulator in the UK. We liked the robustness of their network and the quality of their support. We liked the initial discounts and the low cost of entry. We liked that they are a NASDAQ …
Chose 8x8 Work
More in-depth settings and user features. It's cost-effective when using multiple phone numbers, including phone quality.
Skype
Chose Skype
All of these other products have kept up with advancements in VoIP and communication technology and have expanded their portfolio of grouped services with their applications while Skype has been pretty stagnant
Top Pros
Top Cons
Features
8x8 WorkSkype
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.6
395 Ratings
7% above category average
Skype
-
Ratings
Hosted PBX9.0218 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.876 Ratings00 Ratings
User templates8.8243 Ratings00 Ratings
Call reports7.9308 Ratings00 Ratings
Directory of employee names8.5357 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.6
442 Ratings
3% above category average
Skype
-
Ratings
Answering rules9.0398 Ratings00 Ratings
Call recording8.8343 Ratings00 Ratings
Call park8.7318 Ratings00 Ratings
Call screening8.3301 Ratings00 Ratings
Message alerts8.4385 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.1
320 Ratings
2% above category average
Skype
7.9
3 Ratings
2% above category average
Video conferencing7.6202 Ratings8.73 Ratings
Audio conferencing7.8275 Ratings9.03 Ratings
Video screen sharing8.4145 Ratings6.73 Ratings
Instant messaging8.7215 Ratings7.33 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.7
385 Ratings
8% above category average
Skype
-
Ratings
Mobile app for iOS8.7318 Ratings00 Ratings
Mobile app for Android8.7248 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
Skype
7.9
137 Ratings
1% below category average
High quality audio00 Ratings8.7134 Ratings
High quality video00 Ratings8.2132 Ratings
Low bandwidth requirements00 Ratings7.0129 Ratings
Mobile support00 Ratings7.5117 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
Skype
6.6
118 Ratings
18% below category average
Desktop sharing00 Ratings7.5117 Ratings
Whiteboards00 Ratings5.659 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
Skype
7.0
117 Ratings
16% below category average
Calendar integration00 Ratings6.684 Ratings
Meeting initiation00 Ratings7.8105 Ratings
Integrates with social media00 Ratings6.364 Ratings
Record meetings / events00 Ratings6.976 Ratings
Slideshows00 Ratings7.467 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Work
-
Ratings
Skype
7.5
110 Ratings
8% below category average
Live chat00 Ratings8.2109 Ratings
Audience polling00 Ratings7.563 Ratings
Q&A00 Ratings7.061 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Work
-
Ratings
Skype
7.7
100 Ratings
5% below category average
User authentication00 Ratings8.087 Ratings
Participant roles & permissions00 Ratings7.382 Ratings
Confidential attendee list00 Ratings7.959 Ratings
Best Alternatives
8x8 WorkSkype
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkSkype
Likelihood to Recommend
8.5
(464 ratings)
6.0
(139 ratings)
Likelihood to Renew
9.9
(30 ratings)
10.0
(5 ratings)
Usability
8.7
(104 ratings)
10.0
(3 ratings)
Availability
8.8
(10 ratings)
10.0
(1 ratings)
Performance
9.0
(10 ratings)
10.0
(1 ratings)
Support Rating
9.8
(142 ratings)
10.0
(42 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.8
(4 ratings)
-
(0 ratings)
Implementation Rating
8.9
(14 ratings)
10.0
(3 ratings)
Configurability
8.6
(8 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
9.0
(9 ratings)
10.0
(1 ratings)
Ease of integration
9.1
(6 ratings)
10.0
(1 ratings)
Product Scalability
8.8
(10 ratings)
10.0
(1 ratings)
Professional Services
8.7
(7 ratings)
10.0
(1 ratings)
Vendor post-sale
8.5
(7 ratings)
10.0
(1 ratings)
Vendor pre-sale
8.5
(7 ratings)
10.0
(1 ratings)
User Testimonials
8x8 WorkSkype
Likelihood to Recommend
8x8, Inc.
If you are a larger enterprise with a global span of offices equipped with a moderate to large IT department, you may prefer one of the more technically heavy/advanced solutions from others in this marketspace. The presumption there is that you may be looking for more customized, granular control of the application, its GUI and quite possibly- tinkering with certain coding or capabilities. You may also already have a large SaaS rollout already in place and 8x8 Work may either be redundant or lighter than the implementation you already have. If you are (i) a small to medium sized organization dependent on an outsourced IT and/or (ii) have a heavily non-IT user base who need access to more intuitive, end-user friendly tools that shorten the learning curve for them- without sacrificing strong security and data privacy compliance standards (US and EU standards); then this is a solution well worthwhile to consider adopting.
Read full review
Microsoft
Skype is an excellent choice for phone calls, both local and international, and is also one of the most affordable solutions for business office line. It is simple to use and get started with and provides a call experience on mobile that is similar to a regular phone call. It is not the ideal tool for team chat. For text-based team communication, a separate dedicated tool is still ideal
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Cons
8x8, Inc.
  • A transcript of voicemails would be a great addition for those with auditory processing issues.
  • When a call comes in on my personal device and I choose to ignore it, the pop-up for the incoming call does not go away; I can continue using my device until the call ends.
  • The ease of communication with customer service could have been improved. It was not terrible, but it could have been more helpful.
Read full review
Microsoft
  • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
  • It is hard to figure out how to use emojis and upload images in the chat.
  • The background images do not fool anybody....it is clearly not your real background.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
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Usability
8x8, Inc.
The 8x8 service has boosted productivity and allowed for a 100% remote work environment. Before 8x8, our phone system was more expensive and had fewer features, and it made employees dependent upon sending mass amounts of emails to each other for the simple task of ending a link or a message. The call queues and loops have made it easy for service and support departments to distribute calls evenly.
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Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Microsoft
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Microsoft
No answers on this topic
Support Rating
8x8, Inc.
We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.
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Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Microsoft
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Microsoft
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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Alternatives Considered
8x8, Inc.
As stated earlier, one major advantage was support for older equipment that other providers could not guarantee or were incompatible. 8x8 Work also seems to cater to our size and type of company where our call center is key to customer satisfaction and delivery. The deep level of customization on profiles and lines, ingratiation with our SSO/SAML tools, and dedicated rep to assist along the way, helped us decide on 8x8 Work for our organization.
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Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Microsoft
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Microsoft
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Microsoft
The service provided is up to date, as discussed before buying.
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Return on Investment
8x8, Inc.
  • Right now, we are experiencing a negative impact to our business due to the poor service surrounding our texting capabilities.
  • When we are in a "status quo" mode, we experience a positive ROI due to the price point and structure of our agreement.
  • The ease of using the mobile app certainly provides a benefit to the remote team member through ease of use and the updated technology.
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Microsoft
  • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
  • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
  • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
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ScreenShots