What users are saying about
400 Ratings
4 Ratings
400 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9 out of 100

Feature Set Ratings

    Email & Online Marketing

    9.0

    Act-On

    90%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 9/9 features

    WYSIWYG email editor

    9.4
    94%
    112 Ratings
    N/A
    0 Ratings

    Dynamic content

    9.2
    92%
    92 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    8.7
    87%
    92 Ratings
    N/A
    0 Ratings

    Landing pages

    9.0
    90%
    108 Ratings
    N/A
    0 Ratings

    A/B testing

    9.2
    92%
    95 Ratings
    N/A
    0 Ratings

    Mobile optimization

    9.2
    92%
    103 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.7
    87%
    220 Ratings
    N/A
    0 Ratings

    List management

    9.0
    90%
    111 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.6
    86%
    87 Ratings
    N/A
    0 Ratings

    Lead Management

    9.3

    Act-On

    93%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 4/4 features

    Lead nurturing

    9.4
    94%
    104 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    9.4
    94%
    104 Ratings
    N/A
    0 Ratings

    Data quality management

    9.3
    93%
    102 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    9.2
    92%
    95 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.0

    Act-On

    80%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 2/2 features

    Calendaring

    6.8
    68%
    8 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    9.2
    92%
    76 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    9.3

    Act-On

    93%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 2/2 features

    Social sharing and campaigns

    9.3
    93%
    69 Ratings
    N/A
    0 Ratings

    Social profile integration

    9.3
    93%
    63 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.9

    Act-On

    89%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 3/3 features

    Dashboards

    8.7
    87%
    109 Ratings
    N/A
    0 Ratings

    Standard reports

    8.7
    87%
    112 Ratings
    N/A
    0 Ratings

    Custom reports

    9.4
    94%
    84 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.0

    Act-On

    90%

    FloristWare

    Feature Set Not Supported
    N/A
    Act-On Software ranks higher in 6/6 features

    API

    8.9
    89%
    67 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    8.9
    89%
    71 Ratings
    N/A
    0 Ratings

    Customizability

    9.4
    94%
    89 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    9.3
    93%
    65 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    9.2
    92%
    36 Ratings
    N/A
    0 Ratings

    Integration with SugarCRM

    8.3
    83%
    29 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Act-On Software is rated higher in 1 area: Likelihood to Recommend
    • FloristWare is rated higher in 1 area: Support Rating
    • Act-On Software and FloristWare are tied in 1 area: Usability

    Likelihood to Recommend

    9.4

    Act-On

    94%
    219 Ratings
    9.0

    FloristWare

    90%
    4 Ratings

    Likelihood to Renew

    8.9

    Act-On

    89%
    112 Ratings

    FloristWare

    N/A
    0 Ratings

    Usability

    9.1

    Act-On

    91%
    32 Ratings
    9.1

    FloristWare

    91%
    1 Rating

    Availability

    9.1

    Act-On

    91%
    28 Ratings

    FloristWare

    N/A
    0 Ratings

    Performance

    8.2

    Act-On

    82%
    26 Ratings

    FloristWare

    N/A
    0 Ratings

    Support Rating

    7.3

    Act-On

    73%
    78 Ratings
    9.1

    FloristWare

    91%
    2 Ratings

    In-Person Training

    8.7

    Act-On

    87%
    4 Ratings

    FloristWare

    N/A
    0 Ratings

    Online Training

    9.3

    Act-On

    93%
    16 Ratings

    FloristWare

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Act-On

    86%
    44 Ratings

    FloristWare

    N/A
    0 Ratings

    Product Scalability

    9.1

    Act-On

    91%
    1 Rating

    FloristWare

    N/A
    0 Ratings

    Likelihood to Recommend

    Act-On

    Act-On simplifies the creation of landing pages, web forms, email campaigns, and other types of marketing automation. Designing a customer journey using the workflow builder (a nurturing flow) is possible. It is used in various ways and in a variety of contexts. Tactical's knowledgeable support team helped us unlock Act-On's potential for complex integrations and marketing campaigns. In some areas, it would be beneficial to improve functionality.
    Sourov K Chowdhury | TrustRadius Reviewer

    FloristWare

    FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
    Joan Coleman | TrustRadius Reviewer

    Pros

    Act-On

    • Establishes a simple but very decisive way of how to perform specialized marketing work.
    • It includes the monitoring of advertising networks or account management on digital platforms and social networks.
    • The support is solid; it takes all the suggestions and doubts I have regarding the software.
    Korey Migdal | TrustRadius Reviewer

    FloristWare

    • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
    • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
    • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
    Annette Hentz | TrustRadius Reviewer

    Cons

    Act-On

    • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
    • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
    • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
    Anonymous | TrustRadius Reviewer

    FloristWare

    • I would like to see the ability to save work and continue later (as in pause order entering).
    • I would like to see in the future a more advanced routing module.
    Amra Kolasinac | TrustRadius Reviewer

    Pricing Details

    Act-On

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $900 per month (starts at 2,500 active contacts)

    Act-On Editions & Modules

    Edition
    Professional$9001
    Enterprise$2,0002
    1. per month (starts at 2,500 active contacts)
    2. per month ( starts at 2,500 active contacts)
    Additional Pricing Details
    The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

    FloristWare

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    FloristWare Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Act-On

    Act-On 8.9
    Based on 112 answers
    It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
    Damian Leslie | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Usability

    Act-On

    Act-On 9.1
    Based on 32 answers
    It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
    Diogo Cabral | TrustRadius Reviewer

    FloristWare

    FloristWare 9.1
    Based on 1 answer
    I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
    Joan Coleman | TrustRadius Reviewer

    Reliability and Availability

    Act-On

    Act-On 9.1
    Based on 28 answers
    I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
    Eric Kinaitis, MBA | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Performance

    Act-On

    Act-On 8.2
    Based on 26 answers
    Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
    Anonymous | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Act-On

    Act-On 7.3
    Based on 78 answers
    Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
    Harold Klaassen | TrustRadius Reviewer

    FloristWare

    FloristWare 9.1
    Based on 2 answers
    Support is outstanding, Mark wouldn't allow anything less!
    Joan Coleman | TrustRadius Reviewer

    In-Person Training

    Act-On

    Act-On 8.7
    Based on 4 answers
    Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
    Anonymous | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Online Training

    Act-On

    Act-On 9.3
    Based on 16 answers
    Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
    Carrie Scheetz | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Act-On

    Act-On 8.6
    Based on 44 answers
    What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
    Prabal Roy | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Act-On

    Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
    Kyle Moloo | TrustRadius Reviewer

    FloristWare

    I have never felt the need to seek out an alternative to Floristware.
    Annette Hentz | TrustRadius Reviewer

    Scalability

    Act-On

    Act-On 9.1
    Based on 1 answer
    Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
    Anonymous | TrustRadius Reviewer

    FloristWare

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Act-On

    • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
    Danielle Armour | TrustRadius Reviewer

    FloristWare

    • Has kept us on top of account billing, so positive
    Wendy Heier Heier Designs Florist | TrustRadius Reviewer

    Screenshots

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