ADP Workforce Now vs. Paycor

If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.

Payroll is best suited to tracking down employees' performance and their activities during working hours. It also showcases overall employee and company performance percentages. The candidate management feature helps to maintain any applicant's data, and there is a feedback option that they provide in the platform.

• The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes.
• The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable.
• ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions.

• Payroll- easy to view the pay grid, make edits, and even make notes on paystubs. There are quick reports and graphs to double-check everything.
• Interface- employees can do so much on their own! Paycor is so easy to navigate and explain to new employees.
• Customer Service- I can talk to a real person within 5 minutes!! Or I can even chat with a real person online and not even talk on the phone. And my problems get resolved. No unknown answers they can't figure out.

• The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
• Assigning a time-off policy isn't easy to find.
• Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.

• Customer service, especially post-COVID
• There was a recent change to the time off accrual system, which we weren't aware of, and everyone's PTO balances were wiped out overnight.
• The updates don't seem to benefit functionality much, are simply different, not really improved

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users

I think it is pretty straightforward. It is not a bad thing to say that it is similar to a lot of products in a lot of ways. That's not what this question is asking, though. It's about usability, and I feel that it carries on the easy usability that a lot of other products similar to it have.

ADP outages are very rare

We have not experienced any availability issues

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

All processes work quickly

The customer service is very efficient in handling problems we face. I had a problem regarding the tax declaration at the time of joining the company. So I wrote an email to the ADP team to resolve the problem, and they provided me an instant response within 24 hours and resolved my problem within three working days. Which I feel was a great experience.

I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

The training was easy to understand, and the Paycor tutorials are a great, easy reference.

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

ADP Workforce Now is simply way more user friendly than Paylocity, with a much simpler and more modern looking UI, for both users and Admins. Paylocity's interface was just way too complicated and old looking, for that alone we decide to go with ADP Workforce Now to avoid having to deal with employee confusion an poor onboarding.

Paycor definitely has a leg up on Paychex Flex. This is the system we went from to Paycor and it is much more basic with not as much opportunity for bundling data together and tracking information. Paychex did provide a dedicated customer service rep, which was very helpful, and I do miss that with Paycor. Paylocity is a company I've also used for over 7 years it does have some really good features. I feel Paylocity is more user-friendly but Paycor has more in-depth options and software features that are very helpful.

We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty good most of the time. Any scaling we may do in the future will be easy with ADP Workforce Now and their software. As for using ADP Workforce Now across departments, it works seamlessly. There are designated codes for departments so it is as easy as knowing the codes and plugging them in as needed.

We haven't needed to scale

• Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
• Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.

• They handle all of the numbers and tax forms, things that I HATE doing!
• I can run my payroll in less than 5 minutes because their portal puts all of the information at my fingertips.
• I like relying on their professionals to deal with different tax and unemployment offices in different states. They know their stuff.
• Paycor is not the cheapest service out there, but they deliver Cadillac service and performance on a Volkswagen budget.