ADP Workforce Now vs Paycor

• Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
• Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
• Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.

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• Paycor is an easy system to set up and utilize.
• Payor is user-friendly, so we don't have many questions from our field staff concerning how to pull information that they need from the system.

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• The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
• Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
• The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.

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• Paycor's support system and customer service is lacking. It is very hard to get in contact with someone that knows how to fix an issue.
• Paycor's updates often cause issues with each of our weekly pay runs. Sometimes they do updates mid day and mid week which interferes with getting our payroll out on time.
• The Paycor system malfunctions quite often and does odd things that cannot be duplicated and so it never gets fixed. For instance, we have an employee that has 40 hours that does not show up on the pay grid but calculates and pays out. When you have hundreds of employees, things like that are hard to catch right away. We did catch it the second week in by chance but the employee had already been paid for 80 extra hours, and we were unable to recoup it because they left.
• The component in Paycor that is used to pay back advances is not good. If an employee has more than one advance at any given time, you have to add it to the original amount; you cannot start a new one. Also, if one advance is completely paid back, the system doesn't allow you to close it out and store it as historical information. If the employee takes out another loan, you have to add it to the old one. It allows for the risk of human error.
• Pulling Paycor reports is difficult and time consuming. You also cannot get an annual comprehensive report; the system can only print by payroll. So ,if I want a report showing all income for a given time period, the system pulls that period by week and gives me all four hundred plus employees by week. I then have to dump everything into an excel spreadsheet and sort it. This is so time consuming and causes errors because mistakes are easy to make.
• I was in my profile on Paycor the other day and it all of a sudden switched to our HR Directors profile. I had all of their access abilities.
• During the last update, Paycor gave administrative rights to many of our employees that should not have had it. We had to sift through our entire database to correct this issue. It was by luck that it was caught.
• The Paycor system is not very good at accepting data dumps from other systems. It changes information during the dump and it is hard to catch everything. Many errors have been made because of it.

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• It has reduced the time for me to process the payroll by half.
• Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
• The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
• Having all of our subs on ADP makes training the employee on the self service portal more efficient.

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• Allowed for independence from PEO
• Cost Effective alternative
• Simplified onboarding process, supported paperless initatives

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