What users are saying about
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Top Rated
684 Ratings
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447 Ratings

BlueJeans

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Top Rated
684 Ratings
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Score 8.7 out of 100

Google Hangouts (Classic)

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447 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

BlueJeans

BlueJeans works well in an office environment, especially in our conference rooms. It is easy to set up calls and the call quality works well. BlueJeans works really well when multiple offices need to call in for a meeting. However, when working remotely/calling in it doesn't state who is on the call and over the past few days whilst working from home I have had to ask in the call who has logged on.
Isabel Olivadoti | TrustRadius Reviewer

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

BlueJeans
8.1
Google Hangouts (Classic)
High quality audio
BlueJeans
8.5
Google Hangouts (Classic)
High quality video
BlueJeans
8.3
Google Hangouts (Classic)
Low bandwidth requirements
BlueJeans
7.4
Google Hangouts (Classic)
Mobile support
BlueJeans
8.2
Google Hangouts (Classic)

Screen Sharing

BlueJeans
8.0
Google Hangouts (Classic)
Desktop sharing
BlueJeans
8.6
Google Hangouts (Classic)
Whiteboards
BlueJeans
7.4
Google Hangouts (Classic)

Online Meetings / Events

BlueJeans
8.1
Google Hangouts (Classic)
Calendar integration
BlueJeans
8.3
Google Hangouts (Classic)
Meeting initiation
BlueJeans
8.5
Google Hangouts (Classic)
Integrates with social media
BlueJeans
7.0
Google Hangouts (Classic)
Record meetings / events
BlueJeans
8.6
Google Hangouts (Classic)
Slideshows
BlueJeans
8.4
Google Hangouts (Classic)

Online Events Collaboration

BlueJeans
8.0
Google Hangouts (Classic)
Live chat
BlueJeans
8.3
Google Hangouts (Classic)
Audience polling
BlueJeans
7.9
Google Hangouts (Classic)
Q&A
BlueJeans
7.9
Google Hangouts (Classic)

Online Events Security

BlueJeans
8.2
Google Hangouts (Classic)
User authentication
BlueJeans
8.4
Google Hangouts (Classic)
Participant roles & permissions
BlueJeans
8.1
Google Hangouts (Classic)
Confidential attendee list
BlueJeans
8.0
Google Hangouts (Classic)

Cloud PBX

BlueJeans
Google Hangouts (Classic)
7.9
Hosted PBX
BlueJeans
Google Hangouts (Classic)
7.4
Multi-level Interactive Voice Response (IVR)
BlueJeans
Google Hangouts (Classic)
8.3
User templates
BlueJeans
Google Hangouts (Classic)
7.6
Call reports
BlueJeans
Google Hangouts (Classic)
7.5
Directory of employee names
BlueJeans
Google Hangouts (Classic)
8.4

Call Management

BlueJeans
Google Hangouts (Classic)
7.7
Answering rules
BlueJeans
Google Hangouts (Classic)
7.8
Call recording
BlueJeans
Google Hangouts (Classic)
7.8
Call park
BlueJeans
Google Hangouts (Classic)
6.8
Call screening
BlueJeans
Google Hangouts (Classic)
8.1
Message alerts
BlueJeans
Google Hangouts (Classic)
8.1

VoIP system collaboration

BlueJeans
Google Hangouts (Classic)
8.9
Video conferencing
BlueJeans
Google Hangouts (Classic)
9.0
Audio conferencing
BlueJeans
Google Hangouts (Classic)
8.9
Video screen sharing
BlueJeans
Google Hangouts (Classic)
8.6
Instant messaging
BlueJeans
Google Hangouts (Classic)
9.2

Mobile apps

BlueJeans
Google Hangouts (Classic)
9.2
Mobile app for iOS
BlueJeans
Google Hangouts (Classic)
9.2
Mobile app for Android
BlueJeans
Google Hangouts (Classic)
9.2

Pros

BlueJeans

  • Connection is Easy: I have used other similar platforms where connecting to a meeting was not always intuitive, making it a frustrating process.
  • Recording: I like that I can set a meeting to auto-record because I often will forget that the meeting is to be recorded. I also appreciate that BlueJeans sends a link to the recording almost immediately after the web meeting is over.
  • Share Screen: I often need to share my screen during a meeting, and I like that this feature is easy to use and thus far has been reliable.
Tammy M. McCoy, Ph.D. | TrustRadius Reviewer

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Cons

BlueJeans

  • I like BlueJeans; however, many of our members are switching to Zoom as they cite the options in the settings are more straight-forward. They can go to settings and start at the top and work down and understand exactly what the settings will do
  • Others cite they would like BlueJeans to be more intuitive. For example, when they use breakout rooms the buttons to return are easily accessible- they are not afraid to get lost by exploring features in Zoom
  • They also cite the design and look of the product. I'm not sure what that means. Personally I prefer BlueJeans and have started several superintendents with it. However, I also have to serve my partners' preferences as well. This is a critical time because many students are using the products and their preferences will be shaped during a time where teleconferencing software use is the highest in educational history.
Jamie Nutter | TrustRadius Reviewer

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BlueJeans

BlueJeans 8.7
Based on 15 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Usability

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Reliability and Availability

BlueJeans

BlueJeans 10.0
Based on 3 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Performance

BlueJeans

BlueJeans 9.5
Based on 3 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support Rating

BlueJeans

BlueJeans 9.1
Based on 20 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 35 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Online Training

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Implementation Rating

BlueJeans

BlueJeans 8.5
Based on 20 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Alternatives Considered

BlueJeans

Most of the video conferencing tools are evolving with similar feature sets. BlueJeans stands out to me for the scale at which it has been able to handle. From 1:1 meetings to large company-wide events, BlueJeans has been solid in terms of bringing people together and facilitating interaction between remote participants.
Mike Galyen | TrustRadius Reviewer

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Scalability

BlueJeans

BlueJeans 9.2
Based on 3 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Return on Investment

BlueJeans

  • Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls.
  • Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity.
  • Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.
Kenny Thornton | TrustRadius Reviewer

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BlueJeans
8.7
Google Hangouts (Classic)
8.4

Likelihood to Renew

BlueJeans
8.7
Google Hangouts (Classic)

Usability

BlueJeans
8.8
Google Hangouts (Classic)
9.0

Reliability and Availability

BlueJeans
10.0
Google Hangouts (Classic)

Performance

BlueJeans
9.5
Google Hangouts (Classic)

Support Rating

BlueJeans
9.1
Google Hangouts (Classic)
7.8

Online Training

BlueJeans
8.0
Google Hangouts (Classic)

Implementation Rating

BlueJeans
8.5
Google Hangouts (Classic)

Scalability

BlueJeans
9.2
Google Hangouts (Classic)

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