What users are saying about
25 Ratings
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Top Rated
3320 Ratings
25 Ratings
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Score 7.7 out of 100

Zoom

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Top Rated
3320 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

BrightTALK

I actually like to use this as training for onboarding new talent. The webinars are incredibly useful. But sometimes face-to-face training and coaching are more suitable for the healthcare environment we operate in.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is very good software for video conferencing. It is having so many great features. there can be more than 200+ members in a call in real-time. The host can share the screen for training and presentations. You can easily take interviews and take classes while at home with the help of Zoom.
Abhishek Ankush | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

BrightTALK
Zoom
8.3
High quality audio
BrightTALK
Zoom
8.5
High quality video
BrightTALK
Zoom
8.6
Low bandwidth requirements
BrightTALK
Zoom
7.4
Mobile support
BrightTALK
Zoom
8.7

Screen Sharing

BrightTALK
Zoom
8.6
Desktop sharing
BrightTALK
Zoom
8.9
Whiteboards
BrightTALK
Zoom
8.3

Online Meetings / Events

BrightTALK
Zoom
8.3
Calendar integration
BrightTALK
Zoom
8.3
Meeting initiation
BrightTALK
Zoom
8.7
Integrates with social media
BrightTALK
Zoom
7.6
Record meetings / events
BrightTALK
Zoom
8.6
Slideshows
BrightTALK
Zoom
8.4

Online Events Collaboration

BrightTALK
Zoom
8.4
Live chat
BrightTALK
Zoom
8.7
Audience polling
BrightTALK
Zoom
8.1
Q&A
BrightTALK
Zoom
8.3

Online Events Security

BrightTALK
Zoom
8.3
User authentication
BrightTALK
Zoom
8.4
Participant roles & permissions
BrightTALK
Zoom
8.4
Confidential attendee list
BrightTALK
Zoom
8.2

Pros

BrightTALK

  • It expands our audience by allowing us to tap into their database of users.
  • It is easy to use and is reliable. We don't have any technical issues.
  • It has robust reporting that provides a lot of data on attendees.
Charles Rogel | TrustRadius Reviewer

Zoom

  • It's simple to operate. Creating, joining, and using the tool is simple and requires no training.
  • The audio and video quality is excellent, and it makes it easy to meet with colleagues and have productive discussions about ideas.
  • It has a wide range of features that appeal to millennials and the next generation of users with an intuitive design.
  • If you're looking for a simple method of connecting with people worldwide, this is an excellent option. We've had problems with other web conferencing solutions, but not with Zoom.
Aurpa Fiza | TrustRadius Reviewer

Cons

BrightTALK

  • The user interface can be a bit tricky at times, as you have to dig down to find certain information. However, it is a robust interface and the information is there.
  • Some features, like adding questions or resources, have cut-off windows, so you cannot make last-minute additions or changes.
  • The bridge occasionally drops speakers, and this can be disconcerting to presenters. However, it does not happen too often.
Sarah Cook | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.4
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 3.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

BrightTALK

It is easy to use and very popular, yes, but a bit too mainstream for us in our industry. BrightTALK it's more sophisticated and it's content and feels more professional to us.
Anonymous | TrustRadius Reviewer

Zoom

Zoom has [a] smooth interface and gives a profile creating option for each user. I have faced entering problems while using Google Hangouts Meet several times. Sometimes I am unable to talk in the Google Hangouts Meet due to its technical issue. Zoom has given me solutions for these problems. That is why I have selected Zoom.
Md. Sajjad Hossen | TrustRadius Reviewer

Scalability

BrightTALK

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

BrightTALK

  • We have grown our audience by at least 50%
Charles Rogel | TrustRadius Reviewer

Zoom

  • It allows me to send and receive the messages from my team members in the middle of the video calls, thus we can handle the online presentations very well and tackle the complexities.
  • I can record the online meeting sessions for the future concerns.
  • It never bounds me to show up while calling, I can easily stop the video, mute the video and [it even] update[s] me whether someone is leaving or entering the meeting room.
  • Efficient customer support.
David Braun | TrustRadius Reviewer

Pricing Details

BrightTALK

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BrightTALK Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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