What users are saying about
8 Ratings
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361 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Paychex Flex

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361 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

bswift

bswift is well suited for benefit enrollment for both new hires and users looking to change or enroll in benefits during open enrollment. It is less appropriate for people looking to explore personal or additional benefits that are separate from the employer. It is more designed for benefit administrators than it is for individual users.
Michael Latz | TrustRadius Reviewer

Paychex Flex

Because Paychex Flex cost is based on the number of employees, it was a great fit for our small nonprofit. It takes some of the burdens off of my position, so that I may focus on meeting the needs of our mission and reaching out to our community. I would highly suggest giving Paychex Flex a try regardless of the size of your business.
Luann Honerkamp | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

bswift
Paychex Flex
6.8
Employee demographic data
bswift
Paychex Flex
8.4
Employment history
bswift
Paychex Flex
7.9
Job profiles and administration
bswift
Paychex Flex
7.8
Workflow for transfers, promotions, pay raises, etc.
bswift
Paychex Flex
7.5
Organizational charting
bswift
Paychex Flex
1.0
Organization and location management
bswift
Paychex Flex
7.7
Compliance data (COBRA, OSHA, etc.)
bswift
Paychex Flex
7.5

Payroll Management

bswift
Paychex Flex
7.9
Pay calculation
bswift
Paychex Flex
8.4
Off-cycle/On-Demand payment
bswift
Paychex Flex
7.0
Benefit plan administration
bswift
Paychex Flex
8.1
Direct deposit files
bswift
Paychex Flex
8.4
Salary revision and increment management
bswift
Paychex Flex
8.2
Reimbursement management
bswift
Paychex Flex
7.3

Leave and Attendance Management

bswift
Paychex Flex
7.9
Approval workflow
bswift
Paychex Flex
8.0
Balance details
bswift
Paychex Flex
8.0
Annual carry-forward and encashment
bswift
Paychex Flex
7.9

Employee Self Service

bswift
Paychex Flex
8.2
View and generate pay and benefit information
bswift
Paychex Flex
8.4
Update personal information
bswift
Paychex Flex
8.3
View company policy documentation
bswift
Paychex Flex
8.0
View job history
bswift
Paychex Flex
8.2

Asset Management

bswift
Paychex Flex
7.3
Tracking of all physical assets
bswift
Paychex Flex
7.3

HR Reporting

bswift
Paychex Flex
7.5
Report builder
bswift
Paychex Flex
7.3
Pre-built reports
bswift
Paychex Flex
7.7
Ability to combine HR data with external data
bswift
Paychex Flex
7.3

Onboarding

bswift
Paychex Flex
7.9
New hire portal
bswift
Paychex Flex
8.1
Manager tracking tools
bswift
Paychex Flex
7.7

Recruiting / ATS

bswift
Paychex Flex
7.1
Job Requisition Management
bswift
Paychex Flex
7.1
Company Website Posting
bswift
Paychex Flex
7.3
Publish to Social Media
bswift
Paychex Flex
7.3
Job Search Site Posting
bswift
Paychex Flex
7.0
Duplicate Candidate Prevention
bswift
Paychex Flex
7.0
Applicant Tracking
bswift
Paychex Flex
7.1
Notifications and Alerts
bswift
Paychex Flex
7.1

Pros

bswift

  • bswift breaks down each benefit into its individual components really well.
  • bswift provides ample resources for additional support (phone numbers, emails, FAQ documents)
  • bswift makes it easy to compare the pros and cons of several benefit alternatives
Tolulope Lawal | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

bswift

  • They should have better price point for large customers
  • Better EDI for Oracle cloud
Anonymous | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 12 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.5
Based on 117 answers
I would like to see more flexible reporting features; not enough "live" reports for my liking. I'd love to be able to pull a YTD report at my discretion without needing to contact my account manager, as one is furnished with our weekly payroll reports.
Anonymous | TrustRadius Reviewer

Reliability and Availability

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.1
Based on 146 answers
Our organization had a rocky start converting to Paychex Flex and the support team made some errors. It took me over 30 hours in Paychex Flex to make the corrections. We still struggle with getting accurate information sometimes from our support staff even after the conversion
Anonymous | TrustRadius Reviewer

Online Training

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

bswift

bswift was chosen over a myriad of alternatives primarily because its user interface is simple and intuitive, and because the support offered by bswift is exceptional.
Tolulope Lawal | TrustRadius Reviewer

Paychex Flex

Paychex Flex takes care of all the reporting to the various tax reporting agencies, which gives me peace of mind that everything is being taken care of. ADP also does the same thing, but Paychex Flex is a little easier to be in contact with as they are always available. Quickbooks allows you to do your own reporting, but in the event of a mistake, Paychex Flex does accept responsibility and the liability if the mistake was theirs. I have not had a mistake from them yet, but I do know they will cover the liability if they do. That is total peace of mind for me.
Terry Capaldi | TrustRadius Reviewer

Scalability

bswift

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

bswift

  • Ease of planning
  • Better ROI than managing inhouse
  • EDI needs to be improved
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Improved time management where I can email folks every other week and people enter in their time.
  • It's been difficult when Jewish holidays get in the way as we are closed for those holidays. As long as I tell my rep in time, I won't get charged if having to submit payroll late, but I should be able to just submit when the holidays are at one point during the year and not have to email a week or so before each time it happens (it doesn't happen often, but it would be nice).
  • It's a consistent system we use across the board so it's equitable.
Rebecca Eisen | TrustRadius Reviewer

Screenshots

Pricing Details

bswift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

bswift Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

bswift
9.0
Paychex Flex
7.9

Likelihood to Renew

bswift
Paychex Flex
9.0

Usability

bswift
Paychex Flex
8.5

Reliability and Availability

bswift
Paychex Flex
8.9

Performance

bswift
Paychex Flex
8.8

Support Rating

bswift
Paychex Flex
8.1

Online Training

bswift
Paychex Flex
8.2

Implementation Rating

bswift
Paychex Flex
8.6

Scalability

bswift
Paychex Flex
8.2

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